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Frequently Asked Technology and Distance Learning Questions
Frequently Asked Technology and Distance Learning Questions
I forgot my scholar username or password, what should I do?
I forgot my scholar username or password, what should I do?
Visit the Scholar Logins page here for step by step instructions on scholar login information and Clever.
Our family is sharing a device, and it is difficult to navigate between Google Accounts . How do we switch online accounts on one device between users?
Our family is sharing a device, and it is difficult to navigate between Google Accounts . How do we switch online accounts on one device between users?
Watch this video created by Google on how to best manage multiple Google Accounts on one device. If you still have trouble, please submit a request through the BVP Tech Support Form.
My BVP Chromebook is giving me an error message when trying to log in.
My BVP Chromebook is giving me an error message when trying to log in.
Check that you are connected to the internet at the bottom right corner of your screen. If your chromebook is not already connected to the internet you will not be able to sign into your BVP Google account. If you still have trouble, please submit a request through the BVP Tech Support Form.
I'm having issues logging into Zearn, Lexia, or a different scholar facing platform.
I'm having issues logging into Zearn, Lexia, or a different scholar facing platform.
Please log into these websites through the BVP Clever portal. This will automatically log you into all other platforms you need to be connected to. It is important that you are using your scholar's BVP Google account when signing into Clever, and any other BVP distance learning platform. If you still have trouble, please submit a request through the BVP Tech Support Form.
I need to borrow a BVP computer, how do I request one?
I need to borrow a BVP computer, how do I request one?
If you would like to request to borrow a BVP computer, please complete the BVP Tech Support Form. Availability may be limited, but BVP will confirm for you as soon as a device is available.
The BVP computer I've borrowed is now damaged. What is the cost of repair or replacement?
The BVP computer I've borrowed is now damaged. What is the cost of repair or replacement?
When you received your BVP computer, you received either a used device, or a brand new device. In either case, it is your responsibility to let BVP know of any issues with the device as soon as possible.
If you have damaged your BVP computer, causing it to not function as it should, you may be responsible for the cost of repair or replacement.
The repair or replacement of brand new devices may cost up to $250
The repair or replacement of used devices may cost up to $150
If the damage appears to be just cosmetic, we advise you to bring the computer in to BVP to evaluate and ensure that it is still fully functional for distance learning.
Please complete the BVP Tech Support Form, and we will schedule the soonest available time for you to bring the computer in.
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