Holiday Representative
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How to become a rep
You can get into this job through:
a college course
an apprenticeship
applying directly
<Taken from NCS 2022>
You may need specialist knowledge or skills for some holiday jobs, for example, as a winter sports representative you may need to be able to ski at an advanced level.
It can also help if you have a good working knowledge of one or more foreign languages.
A first aid qualification or a driving licence can be useful for some jobs.
Direct Application
To apply directly for resort representative jobs, you'll usually need:
to be 18 or over
experience of working with the public
4 GCSEs at grades 9 to 4 (A* to C) including English and maths
To work as a children's representative you would usually be expected to have a qualification in childcare, like a Level 2 Certificate for Children and Young People’s Workforce.
Apprenticeship
You could start by doing an intermediate customer services practitioner or an advanced customer service specialist apprenticeship. This could be in the travel industry or other sectors.
It will give you some of the customer care skills required to do this job.
If you want to work with children on their holidays, for example organising activities, then doing a childcare apprenticeship and getting experience may also be a way into this role.
Being a holiday rep and when to apply
Typical duties for a Holiday Rep could include:
Greeting guests at the airport, and taking them to their destination
Hosting welcome meetings to inform new guests about the local area
Booking tickets to local attractions, and organising transfers or excursions
Arranging vehicle or equipment hire
Dealing with any illnesses or injuries to their guests
Handling complaints
Applications are usually accepted throughout the year but it's best to apply between October and March to be considered for the summer season, and April to November for the winter season.
Many tour operators recruit high-season representatives to work during the busy summer months of June, July and August. These roles are ideal for students looking to work abroad during the summer and then return to their studies in the autumn term.
University options
Working as a holiday rep does not usually require a degree, HND or any specific qualifications. Relevant skills and personal qualities are more important.
Most tour operators seek candidates with experience of working in a customer service or travel and tourism role.
Although it's not required, a degree in one of the following subjects may be useful to the role:
childhood studies - for a children's representative
hospitality and tourism management
international tourism management
leisure and tourism
modern languages
tourism business management.
<Taken from prospects >