Airline Agent
Airline customer service agents make sure passengers and their luggage safely board the right aircraft at the right time. On a day to day basis they may help passengers with self-serve or assisted check in procedures, deal with passenger flight queries, verify travel documents and provide boarding passes, tell passengers about luggage restrictions, weigh baggage and collect any excess weight charges, take care of children travelling alone, VIPs and people who need special assistance, follow strict safety and security measures, update computerised records and use equipment like scanners and much more.
How to become an airline agent
The main routes to get into this role are:
A college course- there are different diplomas that you could undertake to become an airline agent.
An apprenticeship- there are many relevant degree apprenticeships that can support you in becoming an airline agent.
Applying directly- you can apply for an airline agent job directly if you've got qualifications and experience.
Apprenticeship options
You can get into this job through:
An Aviation customer service operative intermediate apprenticeship
A Customer service practitioner intermediate apprenticeship
An Aviation ground specialist advanced apprenticeship
You'll usually need:
Some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship
Apprenticeship Finders
https://www.gov.uk/apply-apprenticeship
Interview Help
https://www.indeed.com/career-advice/interviewing/passenger-service-agent-interview-questions