When accepting an assignment with Backbone, please check the information on the platform first.
We recommend you to call your point of contact to introduce yourself and confirm your appointment.
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personal duties
personal duties
When you are on an assignment, you are Backbone's ambassador.
Meaning that we ask you to:
Arrive on time
Wear an appropriate attire
Be polite and kind
Equipment
Equipment
In Full frame: 14-18mm
In Full frame: 14-18mm
In APS-C: 10-12mm
In APS-C: 10-12mm
In Micro: 7-9mm
⚠️ Fisheye optics are NOT ALLOWED
Keep the straight lines in vertical and horizontal
Check the spirit level on your tripod.
FORMAT & SETTINGS
FORMAT & SETTINGS
PREPARE THE SPACE
PREPARE THE SPACE
The client should prepare the site for shooting by removing any personal objects or anything that should not appear in the video.
We can provide additional editing, but it can be costly; the client may have to pay up to the price of a residential staging, so it's best to eliminate any distracting items.
Open curtains (symmetrically, one on each side)
Open shutters, blinds to maximise daylight.
The client might ask to turn on lights.
Please check in your confirmation email.
Pay attention to the composition and remove small items if you see messy situations.
Hide cables as much as possible and remove unsightly objects: bins, routers, controllers...
Leave the doors open to get a better understanding of the room's distribution and to let the natural light come in.
COMPOSITION
COMPOSITION
⚠️Take the most important rooms if it is a big property.
Take photos of each room from a minimum of two different angles
Try to have 3 walls in the image (2 corners)
Prefer corners instead of the centre of the room to avoid corridor effects.Include windows in your frame.
Do not tilt the camera up or down.
Please make sure to maintain the SAME amount of space for both the ceiling and the floor (see image)
ready to shoot
ready to shoot
☝️ You can decide on the best point of view after evaluating the conditions on site.
☝️ You can decide on the best point of view after evaluating the conditions on site.
LIVING ROOM
LIVING ROOM
Take photos from the corner to show the space.
Check for interesting details like bow windows, fireplace, etc, take some photos focusing on them.
Turn off the TV and other moving appliances.
bedroom
bedroom
Take photos from the angles of the bed and not from the centre, it allows a better feature of the room.
Make sure cushions and bedsheets don’t have creases, visible zippers or labels.
BATHROOM
BATHROOM
If the bathroom is too small: take photos in both horizontal and vertical framing
Maintaining the height between 1m40 and 1m50 cm.
Shoot from the door. Make sure soap, tissues, towels, etc are clean and neat.
DO NOT tilt the camera
KITCHEN
KITCHEN
In an open space kitchen, make sure you have some photos of the space as a whole and others focusing on the amenities (dishwasher, toaster, microwave, stove...).
views
views
It is mandatory to take photos of the balcony / terrace / rooftop and the view.
Make sure the space is tidy: table and chairs have to be set.
Try to not frame scaffolding and constructions.
Shoot an additional picture of the view and the balcony separately.
MANDATORY EXTERIOR SHOTS
MANDATORY EXTERIOR SHOTS
Take photos of the entrance of the property from both outside and inside.
Take a minimum of 4 photos of the facade (3 different sides if possible).
Center the building as a whole and leave a margin between the top of the building and the border of the photo to see the sky.
Shoot the garden and common spaces (also for co-ownership buildings).
Avoid cars and people as much as possible.
dont's
dont's
Close the toilet lid and do not cut off sanitaries.
Never tilt the camera and remove objects that do not match the aesthetic.
after the shoot
after the shoot
⚠️ Once you have finished photographing all the rooms and exteriors, please show the photos to the person on site and make sure he/she likes them. It is best to show them on a monitor (laptop, tablet, etc) to avoid any confusion.
📌 Please upload your photos to the platform the same evening of the assignment.
📌 Please upload your photos to the platform the same evening of the assignment.
F.A.Q
F.A.Q
WHAT SHOULD I DO IF the contact person is not there?
WHAT SHOULD I DO IF the contact person is not there?
This is why it is important to contact the person on site before your assignment.
If you have no access to the property, call the contact person from the booking confirmation. If he/she does not show up after at least 20 minutes and does not answer phone calls or messages, please contact our support team.
I have finished the assignment earlier than scheduled, what should I do?
I have finished the assignment earlier than scheduled, what should I do?
Take the time to discuss and show the photos to the person on site. If the content is approved, you can leave the property.
The owner has requested a copy of the photos. What should I tell them?
The owner has requested a copy of the photos. What should I tell them?
Tell the owner to get in touch with their Account Manager if they wish to use the photos for their personal website etc.
need help?
need help?
Check out our FAQ to clear up any doubts you may have.
If you can't find the answer to your question, don't worry, we are here to help!
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