Find answers to our most common customer questions here. This FAQ page is designed to help you quickly learn about our assembly, delivery, removal, and setup services so you can get on with what matters. If you need more help, our team is always ready to help you out.
What does Bits & Pieces do?
Bits & Pieces provides assembly, delivery, removal, and setup services for homes, businesses, and schools, handling flat-pack furniture, office fit-outs, classroom moves, and heavy-duty removals.
How long have you been in business?
Bits & Pieces has over 35 years of experience in making moving, assembly, and setup hassle-free for our clients.
What types of clients do you work with?
We support homeowners, office managers, schools, and organizations of all sizes needing efficient setup or removal services.
Can you assemble all brands of flat-pack furniture?
Yes, we handle assembly for all major flat-pack brands and ensure proper setup following manufacturer instructions.
Do you provide delivery and installation?
Absolutely! We offer end-to-end delivery, assembly, and installation, making sure everything is ready to use before we leave.
Can you remove old furniture or equipment?
Yes, our team can safely dismantle and remove unwanted furniture, office equipment, or classroom items for disposal or donation.
Do you offer same-day or urgent services?
Contact us directly via phone about urgent requests. We strive to accommodate last-minute bookings, schedule permitting.
How do I get a quote or book a service?
Reach out via phone or our contact form with details of what you need. We’ll provide a clear, upfront quote based on your requirements.
What payment methods do you accept?
We accept credit cards, EFTPOS, bank transfers, and invoicing for business customers.
Do you charge extra for stairs or complex jobs?
Some jobs may incur additional fees. We’ll discuss any extra charges in advance as part of your quote.
Should I prepare anything before your team arrives?
Please ensure clear access to the area where assembly or removal is needed, and let us know about any parking instructions in advance.
How long will my service take?
A typical flat-pack assembly or removal takes one to three hours, depending on the complexity and quantity of items.
Will the workspace be cleaned after the job?
Yes, our team tidies the workspace and disposes of packaging and waste at the end of the job.
Is your work guaranteed?
All work is covered by our satisfaction guarantee. If any issues arise, contact us within 7 days for prompt resolution.
Are your staff insured and background-checked?
Yes, all staff are fully insured and undergo background and security checks for your peace of mind.
Do you offer safety anchoring for furniture?
We can secure bookcases, cabinets, or shelving units to walls for added safety upon request.
How do I contact Bits & Pieces?
Call us during business hours or use our online contact form. We respond promptly to all inquiries.
What if I have a question not listed here?
Reach out and our team will provide all the answers you need. We regularly update our FAQ page based on your feedback.