If you're looking to return or exchange your order for whatever reason, we're here to help!
We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
Discounted items are final sale and cannot be returned or exchanged.
Returned items must have tags still on and be returned in original product packaging.
Returned items must have no visible signs of wear or use.
To start a return, please complete the following steps:
Reply to your order confirmation email to request which products you would like to return.
Print the prepaid return shipping label that you will receive by email.
Send all items back to us using the label provided.
Additional Information:
Q: How long it takes to receive your refund, replacement product, or store credit.
A: 21 working days
Q: Do we pay shipping fees
A: No, any shipping fees the customer will need to pay.
Q: Is there a restocking fee?
A: Yes, any return restocking fees the customer will need to pay.
Please email any other questions to
Admin@birthdayposh.com