Students will return the device to the library. The receiving party (librarian, library assistant, or student assistant) will immediately update Focus to reflect the student's device assignment change and create a Help Desk Ticket, listing the device model, asset tag number, or serial number.

Once a ticket has been submitted to the Help Desk, the Technology Department will collect the device for repair/replacement. If one is available, a loaner device will be issued to the student. If repair or replacement is needed due to malicious damage, the school may refuse to provide a loaner or reissue a device.

Students are notified via their campus Chromebook Coordinator when their device has been repaired or is ready for replacement. Repaired/replaced devices should be picked up in the designated area at each campus. The loaned device should be exchanged for the repaired device, including any power cords/chargers. A repaired device may need to be restored to its original settings, in which case, locally stored files may not be recoverable.

In the event of device theft, a police report must be filed as soon as possible after determining the theft.

Replacement for lost or stolen devices will be assessed on a case-by-case basis and will be at the discretion of the campus principal and/or district administration.