The job is not a call center. We help customers solve problems and market their businesses. For example, we answer their technical problems with permanent makeup or technology, consult on their business, create their website for them and help them advertise themselves. However, you might need to make follow up calls to customers all day in the beginning to get to know them. There is no rush to make a minimum number of calls, You just need to demonstrate progress with each call.

• Discuss with clients and pinpoint their core problem to develop a solution

• Utilize all available tools and training to demonstrate how a customer’s needs will be met through a partnership with Biotouch Inc

• Update customer records in the company database as required

• Manage calls with customers with patience and politeness

• Inquire customers on their level of satisfaction with products, usage and technical support

• Collaborate with other business developers

• Report customer-related issues to the appropriate account manager

• Gain product and technical knowledge for better customer service

• Service existing accounts, obtain orders, and establish new accounts by calling on past customers or new inquiries

• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to business customers

• Helps with questions or inquiries on social media

• Helps distributors train to become knowledgeable in their field

• Train with Instructors to learn classroom processes and teaching materials

• Assist with marketing and sales training for technicians

• Other related duties as assigned

Skills and Qualifications:

• Some college or higher

• Great problem-solving skills

• Experience with marketing and sales training for technicians

• Proficient with Windows and smartphone

• Interest in Permanent makeup

• Quickly build rapport with people

• Experience in B2B

• 1+ years in Management, Customer Service or Sales

• Bilingual Spanish preferred.

• Ability to prioritize and make decisions independently

• Good writing, organizational, and communication skills

• Good phone etiquette and diplomacy

• Possesses skills in courage and assertiveness

• Pass typing test (Min 45 words per minute)

Benefits

• Get paid to learn project management tools like Basecamp; website development using Google sites; online communication tools like Google Groups, Google workspace, Google Meeting; workflow management like Trello and advanced automation such as Zapier. Invest in practical training that you cannot get anywhere else.

• Learn effective communication and life skills to help you become a leader and advance your career.

• Full-time employee benefits after 90 days include; Health, dental, vision. 401K retirement plan.

• Available time off include holidays, vacation, maternity leave and sick days.

Work Location:

• La Puente, California, USA

• Work remotely from home avaliable

Pay:

• $20.00 - $40.00 per hour

Job type:

• Full-time

Benefit

• Flexible schedule

• Paid time off

• Health insurance

• Dental insurance

• 401(k)

• 401(k) matching

Biotouch is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, leaves of absence, compensation, and training.