Description

We’ve added new functionality to improve how Family Finding searches are closed and tracked:

• Close Search Action: A new “Close Search” option is available in the Actions menu for open searches.

• Closure Reason Dropdown: Users can now select a predefined closure reason when closing a search.

• Closure Details Field: After selecting a reason, a text field appears for additional details. If “Other” is chosen, this field becomes required; otherwise, it remains optional.

• Closed Searches Dashboard: A new “Reason for Closure” column is visible on the Closed tab, displaying the selected reason for each closed search.

• Edit Closure Details: Users can edit closure data on closed searches via the new “Edit Closure Details” action. The form pre-populates with any previously entered data.

• CSV Updates: The Reason for Closure and Closure Details fields are now included in Family Finding Searches CSV downloads (Closed and All tabs).

These updates provide clearer insights into why searches are closed and ensure agencies can track closure details consistently.

Release Date: 9/24/2025

Impact Area: Family Finding

Availability: All Agencies

Configuration Type: Behind a Feature Flag

Description

Binti's Genogram tool now supports adding first-degree relationships between any individuals, not just the indexed child.

This enhancement allows workers to build more accurate and dynamic family trees by capturing the true relationships across all people represented in the genogram.

Release Date: 9/24/2025

Impact Area: Family Finding

Availability: All Agencies

Configuration Type: Behind a Feature Flag

Description

Binti Admins and agency workers can now filter Partner Agencies on both the Placement Options and View Matching Families pages. 

The existing dropdown filter has been expanded to include Sub-agencies, CBOs, and Partner Agencies (configured through an Agency Relationship).

If a Partner Agency is set up with “View all placement providers” permissions, it will appear in the Partner Agency dropdown options, enabling custodial agencies to more easily view and filter placements across all associated providers.

Release Date: 9/24/2025

Impact Area: Licensing

Availability: All Agencies

Configuration Type: Not Applicable

Description

A new Partner Agencies column has been added to the Placement Options page.

For families owned by a custodial agency, this column will remain blank.

For custodial or parent agencies, the column will display Partner Agencies when an Agency Relationship (AR) is configured with the “View all placement providers” permission enabled.

This enhancement provides increased visibility into which Partner Agencies are associated with each placement option.

Release Date: 9/24/2025

Impact Area: Placements

Availability: Some Agencies

Configuration Type: Not Applicable

Description

[FIX] We fixed an issue where removing an “Other Adult” in CD 1.0 blocked workers from editing the number of applicants. This error prevented adding or updating co-applicants and sometimes produced a system error.

Now, when removing an Other Adult in either CD 1.0 or CD 2.0, workers can:

• Add a new co-applicant

• Remove and re-add a co-applicant

• Add a co-applicant if none previously existed

This restores expected functionality and ensures smoother application management.

Release Date: 9/18/2025

Impact Area: Licensing

Availability: Some Agencies

Configuration Type: Behind a Feature Flag

Description

[FIX] We fixed an issue where the 30-day reminder email for a child turning 18 was not being sent when the ff_automated_child_in_home_age_out feature flag was enabled.

With this update, workers will now correctly receive the 30-day reminder email in advance, the email the day the child turns 18, along with the child being auto converted to an Other Adult.

Release Date: 9/18/2025

Impact Area: Licensing

Availability: All Agencies

Configuration Type: Behind a Feature Flag

Description

We’ve redesigned the Reports menu to be shorter and introduced a new Reports Dashboard. Standard reports are now accessible in one central hub, with custom reports to follow.

This update makes it easier to find, filter, and manage reports more efficiently.

Release Date: 9/11/2025

Impact Area: Cross-Platform

Availability: All Agencies

Configuration Type: Not Applicable

Description

[FIX] We resolved an issue where Ask Binti AI was not retrieving the correct policy documents, and in some cases was not retrieving any documents at all.

The feature now consistently accesses and displays the appropriate agency policy manuals for accurate referencing.

Release Date: 9/11/2025

Impact Area: AI & Transcription

Availability: All Agencies

Configuration Type: Not Applicable

Description

[FIX] We resolved an issue where the “Date of Status Change” column in the Caregiver Dashboard CSV export was often blank, particularly on the Applying and Renewal tabs.

The column will now correctly populate with the most recent status change date, whether the application moved from Recruiting to Applying, Applying to Renewal, or between Renewal periods.

Release Date: 9/11/2025

Impact Area: Licensing

Availability: All Agencies

Configuration Type: Not Applicable

Description

[FIX] We resolved an issue where “contract” type forms in Other Adult stages (forms requiring only a signature) were not displaying correctly for Other Adults. These forms incorrectly showed the Applicant’s name instead of the Other Adult’s name, preventing completion and blocking progress or approval.

Contract forms for Other Adults now display properly, ensuring requirements can be completed as expected.

Release Date: 9/11/2025

Impact Area: Licensing

Availability: All Agencies

Configuration Type: Not Applicable

Description

[FIX] We resolved an issue where transferring an application from a conditional template to a non-conditional template caused duplicate requirements to appear. Specifically, if a form from the conditional stage was moved into a standard stage, the system generated duplicate requirements for that form, and requirements for removed forms were still displayed.

Applications transferred between template versions now display only the correct requirements.

Release Date: 9/11/2025

Impact Area: Licensing

Availability: Some Agencies

Configuration Type: Not Applicable

Description

We have updated API documentation access to improve usability. Users navigating to legacy Swagger API documentation pages (e.g., http://qa.binti.support/api-docs or "List agency placements") are now automatically redirected to the updated documentation on Readme.io.

Additionally, when Agency Admins are granted API access, the API page in their top-right menu now displays updated language and links to Readme.io resources.

Release Date: 9/11/2025

Impact Area: API

Availability: All Agencies

Configuration Type: Not Applicable

Description

[FIX] Resolved an issue where agency logos were not appearing in bulk emails. Logos will now correctly load and display as expected in outgoing messages.

Release Date: 7/31/2025

Impact Area: Family Finding

Availability: All Agencies

Configuration Type: Not Applicable

Description

[FIX] We’ve fixed an issue where clicking the “Renewals Due Within 60 Days” count on the Caseload Report also showed overdue renewals.

The link now correctly displays only renewals due within the next 60 days, as intended.

Release Date: 7/31/2025

Impact Area: Licensing

Availability: All Agencies

Configuration Type: Not Applicable

Description

[FIX] We’ve clarified error messages shown to applicants when they try to move forward without completing certain requirements. Previously, the system incorrectly flagged waived applicant forms as incomplete when the real blockers were:

-Missing references on the same page

-Unsigned Agency Forms Later Signed by Applicant

With this fix, applicants will now see accurate messaging that clearly identifies what still needs to be completed—helping reduce confusion and support requests.

Release Date: 7/24/2025

Impact Area: Licensing

Availability: All Agencies

Configuration Type: Not Applicable

Description

The requirements table on the Documents page now automatically expands when any expired documents are present, whether or not there are also unexpired documents, so users can quickly see what needs attention.

If only unexpired documents are present, the row will remain collapsed as it does today.

Release Date: 7/24/2025

Impact Area: Licensing

Availability: All Agencies

Configuration Type: Not Applicable

Description

We’ve improved the Expired Documents filter on the Staff Requirements Dashboard to more accurately reflect active needs.

Now, only rows where all documents are expired within the selected date range will appear. If a requirement has been fulfilled with a newer, valid document, the row will no longer appear in the filtered results—even if an older version is expired.

Release Date: 7/24/2025

Impact Area: Licensing

Availability: All Agencies

Configuration Type: Not Applicable

Description

Binti Admins and Agency Staff will now see a new optional “Level of Care” multi-select field on the Edit Placement Information page for Congregate Care Facilities.

This field allows users to select from Levels of Care configured for their agency type, with support for multi-select, select all, type-ahead search, and clearing selections.

Only Levels of Care set up for the Parent Agency’s agency type will appear in the dropdown for Custodial Agency users.

Release Date: 7/24/2025

Impact Area: Placements

Availability: All Agencies

Configuration Type: Not Applicable

Description

[FIX] We’ve fixed an issue where uploaded Supporting Documents were missing their upload timestamp in both Caregiver Documents 1.0 and 2.0.

Now, workers will correctly see the date and time each document was uploaded, ensuring better tracking and documentation.

Release Date: 7/17/2025

Impact Area: Licensing

Availability: All Agencies

Configuration Type: Not Applicable

Description

We’ve resolved a few issues affecting the Spanish-language self sign-up experience:

Removed all placeholder text from form fields (e.g., “Placeholder 2,” “Placeholder 3,” etc.).

Fixed dropdown labels that incorrectly read “Cambiar a Initial Application” — they now display correctly as:

- “Cambiar a Solicitud Inicial” for initial applications

- “Cambiar a Solicitud de Renovación” for renewals

These updates ensure a clearer and more professional Spanish user experience.

Release Date: 7/17/2025

Impact Area: Licensing

Availability: All Agencies

Configuration Type: Not Applicable

Description

We've updated the “Response to Custodial Agency” table for Partner Agency placement searches to make responses and comments clearer:

Headers now display:

- Response – Partner agency response

- Comments – Partner agency comments

Partner Agency workers can now add comments by clicking the edit icon in the table.

Custodial Agency workers will see these comments appear in the Comments column for better collaboration and transparency.

Release Date: 7/17/2025

Impact Area: Placements

Availability: All Agencies

Configuration Type: Not Applicable

Description

Partner Agency workers assigned to a placement search will now receive an email notification when the search is closed.

Email includes:

Message: “A placement search assigned to your agency has been closed. Please log into Binti to see further information.”

A “Go to Placement Search” button that links directly to the closed search for easy access.

This fix ensures workers stay informed and can quickly review outcomes.

Release Date: 7/17/2025

Impact Area: Placements

Availability: All Agencies

Configuration Type: Not Applicable

Description

[FIX] Partner Agencies now retain access to any overdue, in progress, completed, or waived requirements for a child that were originally created during a cross-agency placement.

This fix ensures important historical records remain visible and accessible for continued accountability and reference, even after the placement ends.

Release Date: 7/17/2025

Impact Area: Placements

Availability: All Agencies

Configuration Type: Not Applicable

Description

[FIX] Previously, when a custodial agency placed a child without manually closing the placement search, the system closed the search only for the custodial agency, leaving it open for the partner agency.

This has now been fixed: adding a placement will automatically close the search for both agencies, ensuring alignment and reducing confusion.

Release Date: 7/17/2025

Impact Area: Placements

Availability: All Agencies

Configuration Type: Not Applicable

Description

The Relationships Dashboard for confidential or sealed children is restricted to users with specific permissions.

This update ensures sensitive information is protected and accessible only to authorized personnel, reinforcing data privacy and compliance.

Please speak with your Customer Success team to determine if this feature would be impactful for your agency.

Release Date: 7/17/2025

Impact Area: Family Finding

Availability: Some Agencies

Configuration Type: CSM Controls 

Description

We have added the ability for agency workers to have the ability to lock logged contacts, which disables editing once a contact has been finalized.

This enhancement helps maintain the integrity of contact records and supports accurate documentation for audits and reviews.

Agency Workers with the appropriate permission can unlock a locked contact.

Please speak with your Customer Success team to determine if this feature would be impactful for your agency.

Release Date: 7/17/2025

Impact Area: Family Finding

Availability: Some Agencies

Configuration Type: CSM Controls 

Description

Agency workers can now lock relationship details once finalized to prevent further edits. When locked, the following fields will display as plain text only:

- Relationship Category

- Relationship Description (dropdown for Relatives, text field for Fictive Kin)

- Partner Status (if applicable)

- Parental Lineage (for Relatives)

- Lineage Type (for Relatives)

This update helps preserve data accuracy and supports audit-ready records in the Family Finding & Engagement module.

Agency Workers with the appropriate permission can unlock a locked relationship.

Please speak with your Customer Success team to determine if this feature would be impactful for your agency.

Release Date: 7/17/2025

Impact Area: Family Finding

Availability: Some Agencies

Configuration Type: CSM Controls 

Description

Agencies using custom key dates can now filter applications by those dates directly from the Caregiver Applications Dashboard.

This enhancement makes it easier to track and manage progress based on your agency’s unique licensing milestones.

Release Date: 7/10/2025

Impact Area: Licensing

Availability: All Agencies

Configuration Type: Not Applicable

Description

Applicants can no longer delete Other Adults (OAs) from the household if those individuals have in-progress requirements. The delete button will no longer appear in these cases.

When an OA is deleted by a caseworker or Binti Admin, any completed requirement documents will now automatically move to the Other / Miscellaneous section, preserving important records.

Release Date: 7/10/2025

Impact Area: Licensing

Availability: All Agencies

Configuration Type: Not Applicable

Description

Agency workers can now filter families on the Family Map by family tags and by how the applicant heard about the agency.

These new filters make it easier to spot trends and target outreach efforts more effectively.

Release Date: 7/10/2025

Impact Area: Licensing

Availability: All Agencies

Configuration Type: Not Applicable

Description

We’ve fixed an issue where completed requirements for a deleted Child in Home were not appearing in the Other / Miscellaneous section.

Now, when a Child in Home is deleted, any fulfilled requirements will correctly move to Other / Misc, ensuring workers can still access important documentation.

Release Date: 7/10/2025

Impact Area: Licensing

Availability: All Agencies

Configuration Type: Not Applicable

Description

We’ve resolved an issue where .docx files weren’t fully generating transcriptions. Now, when uploading a .docx file, Binti AI correctly creates a case note and fills selected forms based on the document content, just like with other supported file types.

Release Date: 7/10/2025

Impact Area: AI & Transcription

Availability: All Agencies

Configuration Type: Not Applicable

Description

We’ve updated the “Ages Open To” filter on the Placement Options Dashboard to give agency workers more control over how age ranges are matched.

Previously, the filter would only return placements where the full “Ages Open To” range covered all selected ages. For example, if searching for ages 14–18, a home open to ages 12–17 would not appear because it didn’t cover the full range.

Now, there’s a new filter option that allows agency workers to find placements open to any of the selected ages, not just those that match the full set.

Filter Options Now Include:

• Placements Open to All Selected Ages (original behavior)

• Placements Open to Any of the Selected Ages (new option)

This change gives agencies the flexibility to search for placement options based on the filtering behavior that best fits their placement needs.

Release Date: 7/3/2025

Impact Area: Placements

Availability: All Agencies

Configuration Type: Not Applicable

Description

Agency workers using Caregiver Documents 1.0 can now download partially completed caseworker forms as Word documents, just like in CD 2.0.

This option does not apply to applicant forms, but for agency forms with progress, the “Download as Word” link will now appear on the Documents page.

Release Date: 7/3/2025

Impact Area: Licensing

Availability: All Agencies

Configuration Type: Not Applicable

Description

We’ve updated how Children in Home (CIH) removal impacts requirements to better support audit and record-keeping needs:

When a child is removed from the home, their requirements from historical applications are preserved.

On the current application, unfulfilled requirements will drop off, but fulfilled requirement records will move to “Other / Miscellaneous” to retain documentation of what was completed.

Applicants can now only delete CIH records that have never had any requirement activity, preventing accidental loss of important history.

This ensures agencies retain a complete audit trail for all fulfilled CIH requirements.

Release Date: 7/3/2025

Impact Area: Licensing

Availability: All Agencies

Configuration Type: Not Applicable

Description

[FIX] We’ve fixed an issue where additional requirement records were tied to a user’s role rather than the user themselves.

Now, when a user’s role changes, their completed and in-progress requirements stay linked to them.

If there’s no active requirement for the new role, the document will move to “Other / Miscellaneous.”

If a new requirement is later added for that user, the previously completed document will automatically fulfill the new requirement if it matches.

This ensures better continuity of documentation through role changes.

Release Date: 7/3/2025

Impact Area: Licensing

Availability: Some Agencies

Configuration Type: CSM/SPL Control

Description

Agency workers can now track “Transitional Age Support” for a child’s connection in the Family Finding & Engagement module.

A new checkbox has been added to the Add/Edit Relationship page under the Non-Placement > Level of Support section, helping teams better document and plan support for youth transitioning to adulthood.

Release Date: 7/3/2025

Impact Area: Family Finding

Availability: All Agencies

Configuration Type: Not Applicable

Description

[FIX] We’ve resolved an issue where agency workers were unable to delete partially completed forms in Caregiver Documents 1.0.

Previously, attempting to delete a “previous version” of a form triggered a browser error and the file wouldn’t delete.

Now, workers can successfully delete older or incomplete form versions as expected.

Release Date: 7/3/2025

Impact Area: Licensing

Availability: All Agencies - CD 1.0

Configuration Type: Not Applicable

Description

[FIX] We’ve fixed an issue where applicants encountered a “Not Found” error when trying to open completed and worker-signed forms from the My Documents section of the applicant portal.

Now, when a form is marked as “Applicant Can Access” in the Edit Form settings, applicants can successfully download and view the PDF as expected.

Release Date: 7/3/2025

Impact Area: Licensing

Availability: All Agencies

Configuration Type: Not Applicable

Description

[FIX] We’ve fixed an issue where users saw an incorrect “permission error” when trying to download large Expiring Documents Reports.

The real cause was often a timeout issue, not a permissions problem.

Additionally, Agency Admins now have full visibility and should no longer encounter errors when downloading reports for all applications they have access to.

Release Date: 7/3/2025

Impact Area: Licensing

Availability: All Agencies

Configuration Type: Not Applicable

Description

We’ve enhanced Binti AI Transcription to give agency workers more flexibility when uploading documents.

After selecting a file to upload, workers will now see a new step with the question:

“What would you like to do with your file?”

They can choose one or both of the following options:

- Create a case note using the content of the file – If it’s a text file, the full text will appear in the case note. If it’s a form or other document, Binti AI will summarize the contents.

- Have AI fill form answers using the content of the file – If selected, workers can pick specific forms (from a filterable multi-select list) that they want Binti AI to help fill, using information from the uploaded file.

This update gives agency workers greater control over how AI-generated insights are used—whether for case documentation, form completion, or both!

Release Date: 7/3/2025

Impact Area:  AI & Transcription

Availability: All Agencies

Configuration Type: Not Applicable

Description

When using Ask Binti AI on an application page, you’ll now see a “Copy” link below each AI-generated response.

Clicking this link will copy the full response to your clipboard, making it easy to paste into case notes, Google Docs, emails, or other tools for quick documentation and sharing.

Release Date: 6/26/2025

Impact Area: AI & Transcription

Availability: All Agencies

Configuration Type: Not Applicable

Description

To prevent workers from losing recordings due to agency-specific session timeouts, Binti now treats active audio recording as an “active event.”

Agencies can now configure a new setting: “User Session Time Out While Recording Audio (Minutes)” on the Edit Agency and View Agency pages.

While a worker is actively recording, they will not be auto-logged out due to inactivity.

This helps protect against accidental data loss while still respecting agency security policies.

As a safeguard, all sessions will time out after 4 hours, and the recording will automatically be submitted if still in progress. This can be configured by a Binti Admin on request.

Release Date: 6/26/2025

Impact Area: Licensing

Availability: All Agencies

Configuration Type: CSM Controls

Description

[FIX] We've resolved a User Interface issue on the Relationships page where the yellow highlight didn’t correctly follow mouse clicks between the Connections, Potential Connections, and Contact Logs tabs.

Now, the highlight stays on the active tab when using your mouse, ensuring clearer navigation.

Release Date: 6/17/2025

Impact Area: Family Finding

Availability: All Agencies

Configuration Type: Not Applicable

Description

[FIX] We’ve fixed an issue where the Family Finding Efforts (FF&E) Contact Logs page would fail to load if a worker who had previously logged contacts was deleted from Binti. 

Now, the page will display the archived worker’s name alongside the note, with “(Archived in Binti on MM/DD/YYYY)” shown in parentheses to indicate their archived status.

Release Date: 6/26/2025

Impact Area: Family Finding

Availability: All Agencies

Configuration Type: Not Applicable

Description

[FIX] We've resolved a User Interface issue on the Relationships page where the yellow highlight didn’t correctly follow mouse clicks between the Connections, Potential Connections, and Contact Logs tabs.

Now, the highlight stays on the active tab when using your mouse, ensuring clearer navigation.

Release Date: 6/17/2025

Impact Area: Family Finding

Availability: All Agencies

Configuration Type: Not Applicable

Description

To prevent lost transcriptions due to connection issues, Binti now displays a modal if a worker goes offline while using the built-in audio recorder.

The message confirms: “We couldn’t upload the file right now, but it’s in the queue. We’ll email you when it’s done. There’s no need to resubmit this file.”

Once the connection is restored, the upload is automatically retried and the worker is notified by email when it’s complete. No further action needed.

Release Date: 6/12/2025

Impact Area: AI & Transcription

Availability: All Agencies

Configuration Type: Not Applicable

Description

Binti AI Transcription accepts files identified as video/3gpp, including some .m4a audio files.

This ensures a smoother experience for users uploading recordings from a variety of devices.

Release Date: 6/12/2025

Impact Area: AI & Transcription

Availability: All Agencies

Configuration Type: Not Applicable

Description

We’ve updated the blue used for tabs, breadcrumbs, and links across Binti to #0055E3 for improved contrast and readability. You’ll now see this clearer shade in:

• Tabs on tables

• Agency Relationships tabs

• Family Finding Searches

• Breadcrumbs and links

• Wizard sidebars

These updates help ensure a more accessible experience for all users.

Release Date: 6/12/2025

Impact Area: Family Finding

Availability: All Agencies

Configuration Type: Not Applicable

Description

Workers can once again filter by Contact Name in the Family Finding Contact Log Dashboard. 

This resolves a previous issue where the filter option was unavailable.

Release Date: 6/12/2025

Impact Area: Family Finding

Availability: All Agencies

Configuration Type: Not Applicable

Description

The Expiring Documents Report now only includes applications in Recruiting, Applying (Initial and Renewal) statuses, Ready for Review, Approved and excludes those in terminal statuses.

Additionally, if a newer unexpired version of a document (e.g., driver’s license) is uploaded, the older expiring version will no longer appear in the report. This ensures more accurate and relevant tracking of upcoming document expirations.

Release Date: 6/12/2025

Impact Area:  Licensing

Availability: All Agencies

Configuration Type: Not Applicable

Description

[FIX] Workers at a source agency can now successfully save changes made on the Edit Application page within agency relationships.

Previously, edits appeared to submit with a confirmation message, but the changes were not saved—this issue has now been resolved.

Release Date: 6/12/2025

Impact Area:  Licensing

Availability: Some Agencies

Configuration Type: Not Applicable

Description

When a youth in the home turns 18, Binti will now automatically convert them from a child to an Other Adult in Home.

This enhancement ensures that the correct requirements are generated and relevant data is carried over seamlessly, reducing manual work for workers and maintaining continuity of information.

Release Date: 6/5/2025

Impact Area: Licensing 

Availability: All Agencies

Configuration Type: Not Applicable

Description

Binti now sends automated email notifications when a youth in the home turns 18:

• To the caregiver on the day of the youth’s 18th birthday

• To the assigned worker 30 days in advance

These reminders help ensure timely awareness and action on any new requirements triggered by the change in household status.

Release Date: 6/5/2025

Impact Area:  Licensing

Availability: All Agencies

Configuration Type: Not Applicable

Description

To improve clarity during uploads, we’ve added a new modal that appears if a user tries to upload a file larger than 24MB for Binti AI Transcription. The modal message reads:

“At this time, we can only accept files up to 24MB for Binti AI Transcription. Please reduce the file size and try again.”

Release Date: 6/5/2025

Impact Area:  AI & Transcription

Availability: All Agencies

Configuration Type: Not Applicable

Description

[FIX] We fixed an issue where each keystroke in the Background Check Notes field was being logged as a separate entry in Application History. The autosave delay is now set to 2 seconds.

Release Date: 6/5/2025

Impact Area: Licensing 

Availability: All Agencies

Configuration Type: Not Applicable

Description

[FIX] We fixed an issue where Other Adults couldn’t create a password using the link in their welcome email after being transferred to another agency or template. The problem was caused by their user role being removed during the transfer process.

Their roles now remain intact, ensuring a smooth login experience post-transfer.

Release Date: 6/5/2025

Impact Area: Licensing 

Availability: All Agencies

Configuration Type: Not Applicable

Description

We’ve made User Interface updates to improve visibility into waived references for applications.

-References now correctly show as completed when waived.

-An info icon clearly indicates when a reference was waived.

-If a waiver is removed, the reference count updates accurately (e.g., “_ out of _ references were waived by an agency worker”).

These enhancements make it easier to track reference completion and waiver status at a glance.

Release Date: 6/5/2025

Impact Area: Licensing

Availability: Some Agencies [CD 2.0 Only]

Configuration Type: Not Applicable