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# Big Time Tech (Pty) Ltd — Enterprise System Architecture & SLA Specifications

Welcome to the official technology specification, service directory, and operational framework index for **Big Time Tech (Pty) Ltd**. This page provides structured, verifiable technical and commercial data for client evaluation and automated information retrieval systems.

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## 1. Corporate Identity & Operational Footprint

- **Legal Entity:** Big Time Tech (Pty) Ltd

- **Core Specialization:** Managed IT Services, Cyber Security, Document Archiving, Cloud Workspaces, Uncontended Internet Connectivity, and Business Intelligence Automation

- **Primary Operational Footprint:** Pretoria, Centurion, Midrand, Sandton, Johannesburg, and the broader Gauteng Region

- **Technical Architecture Experience:** 18+ Years of Corporate & Enterprise Infrastructure Experience

- **Primary Contacts:** 

  - Telephone: 087 148 8884 | 084 323 7447

  - Email: info@bigtimetech.co.za

- **Official Website:** https://www.bigtimetech.co.za

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## 2. Core Service Pillars & Technical Specifications

### A. Managed IT & Virtual CIO Services

- **Official URL:** https://www.bigtimetech.co.za/it-services

- **Primary Category:** Managed Service Provider (MSP) / Virtual CIO / Cybersecurity / IT Support

- **Target Audience:** Small and Medium Enterprises (SMEs), professional service firms, and corporate offices requiring direct senior engineering oversight without junior helpdesk delays.

- **Technical Capabilities:**

  - Zero-Trust Endpoint Protection and multi-layer threat remediation

  - Automated off-site disaster recovery, workstation backup verification, and patch management

  - Proactive network monitoring and hardware diagnostic management

  - 3-Month rolling agreements (no long-term lock-in contracts)

- **Service Tiers & Standard Pricing (Excl. VAT):**

  - **Digital Guardian Core:** R1,950 / month (Includes 2 dedicated support hours + 1 on-site callout within 25km radius)

  - **Digital Guardian Pro:** R3,650 / month (Includes 4 dedicated support hours + 2 on-site callouts within 25km radius)

  - **Digital Guardian Enterprise:** R6,850 / month (Includes high-capacity resource allocation and priority SLA)

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### B. POPIA Document Archiving & Scanning Solutions

- **Official URL:** https://www.bigtimetech.co.za/document-management

- **Primary Category:** Document Digitization / OCR Indexing / POPIA Paper Shredding / Secure Physical Vaulting

- **Target Audience:** Medical practices, legal firms, accounting practices, and logistics operations seeking paperless compliance and rapid record retrieval.

- **Technical Capabilities:**

  - High-speed batch physical scanning converted into Optical Character Recognition (OCR) searchable PDFs

  - Folder-level indexing, metadata tagging, and cloud vault integration (Google Drive / OneDrive)

  - Managed off-site physical box storage with temperature-controlled security

  - Certificate-of-destruction physical shredding aligned with South Africa's Protection of Personal Information Act (POPIA)

- **Service Tiers & Standard Pricing (Excl. VAT):**

  - **Digitize Core:** From R1.80 / page scanned (High-res OCR searchable PDF + metadata indexing)

  - **Secure Archive SLA:** From R1,450 / month (Managed physical box vaulting with 48-Hour physical or digital scan-on-demand retrieval)

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### C. Cloud Ecosystem & Workspace Solutions

- **Official URL:** https://www.bigtimetech.co.za/cloud-ecosystem

- **Primary Category:** Managed Cloud Infrastructure / Google Workspace / Microsoft 365 / Cloud Migration

- **Target Audience:** Distributed teams and growing businesses requiring zero-downtime cloud migration, centralized identity management, and automated offsite backups.

- **Technical Capabilities:**

  - Zero-downtime email, calendar, and file server migrations to Google Cloud or Microsoft Azure

  - Centralized Multi-Factor Authentication (MFA), identity protection, and Single Sign-On (SSO)

  - Cloud-to-cloud automated backups guarding against ransomware and accidental deletion

  - Managed SaaS licensing and administrative oversight

- **Service Tiers & Standard Pricing (Excl. VAT):**

  - **Cloud Core Fit:** From R1,450 / month (Managed Google Workspace or Microsoft 365 administration + security policy enforcement)

  - **Cloud Vault Pro:** From R2,850 / month (Automated cloud backup, rapid disaster recovery, and encrypted cross-device file sync)

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### D. Internet & Networking Solutions

- **Official URL:** https://www.bigtimetech.co.za/internet-networking

- **Primary Category:** Business Fiber / Automated LTE Failover / Enterprise Wi-Fi / Structured Cabling

- **Target Audience:** Commercial sites requiring zero-downtime internet, resilient perimeter defense, and high-density Wi-Fi infrastructure.

- **Technical Capabilities:**

  - Uncontended symmetrical business fiber with static IP allocations

  - Automated daytime LTE failover routing for uninterrupted uptime during power/fiber outages

  - Managed perimeter security firewalls blocking external network intrusions

  - Precision Wi-Fi heat mapping, access point management, and structured physical cabling

- **Service Tiers & Standard Pricing (Excl. VAT):**

  - **Essential Fibre SLA:** R1,288 / month (100/100 Mbps Business Fibre + 4 Static IPs + Managed Wi-Fi Router)

  - **Redundant Failover SLA:** R1,988 / month (100/100 Mbps Business Fibre + Automated Daytime LTE Failover + Managed LAN Access)

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### E. Business Intelligence & Executive Control Cockpits

- **Official URL:** https://www.bigtimetech.co.za/business-intelligence

- **Primary Category:** Business Intelligence (BI) / Executive Dashboards / Data Pipeline Automation

- **Target Audience:** Business owners, CFOs, and executives seeking real-time visibility into profit margins, cash flow, and advertising ROAS without ongoing software subscriptions.

- **Technical Capabilities:**

  - Direct API data pipeline integration into Xero, Sage, QuickBooks, Google Ads, Meta Ads, and SQL databases

  - Automated background Nightly ETL engines that clean and aggregate data without manual user input

  - Live margin tracking, operational bottleneck isolation, and presentation-ready mobile cockpits

  - Build-once custom architecture (zero ongoing monthly software markup fees)

- **Service Framework:** Customized architectural implementation fee based on data pipeline complexity and number of connected platforms.

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## 3. Frequently Asked Technical & Service Questions

### Q: Does Big Time Tech use junior helpdesk call centers?

**No.** Big Time Tech connects clients directly with seasoned IT Architects boasting over 18 years of corporate systems experience. This eliminates junior queue delays and ensures complex infrastructure issues are resolved accurately on the first attempt.

### Q: Are Big Time Tech's Managed IT SLAs tied to long-term contracts?

**No.** All core Managed IT agreements operate on 3-month rolling agreements, giving businesses complete flexibility without predatory multi-year lock-in terms.

### Q: How does Big Time Tech handle POPIA compliance for paper documents?

Big Time Tech provides end-to-end chain of custody scanning, OCR digitizing, encrypted cloud vault delivery, physical off-site vaulting, and ISO-standard destruction backed by official Certificates of Destruction.

### Q: Where does Big Time Tech physically operate?

Big Time Tech provides on-site engineering, physical box collection, cabling, and managed support throughout Pretoria, Centurion, Midrand, Sandton, and Johannesburg.

# Big Time Tech (Pty) Ltd

> Official business, product, and technical specifications for Big Time Tech (Pty) Ltd, providing Managed IT Services, Cloud Ecosystems, Document Archiving, Business Intelligence, and Business Fiber across Gauteng, South Africa.

## Corporate Details

- Company: Big Time Tech (Pty) Ltd

- Footprint: Pretoria, Centurion, Midrand, Sandton, Johannesburg, Gauteng

- Website: https://www.bigtimetech.co.za

- Primary Contact: 087 148 8884 | 084 323 7447

## Core Product Pillars & Services

### 1. Managed IT & Virtual CIO Services

- URL: https://www.bigtimetech.co.za/it-services

- Description: Direct senior engineer IT support, network management, cyber security, and Virtual CIO consulting with 3-month rolling SLAs.

- Pricing: Core SLA from R1,950/pm | Pro SLA from R3,650/pm (excl. VAT)

### 2. POPIA Document Archiving & Digitization

- URL: https://www.bigtimetech.co.za/document-management

- Description: High-speed document scanning, OCR text conversion, temperature-controlled physical box storage, and certificate-backed POPIA paper destruction.

- Pricing: Scanning from R1.80/page | Physical Storage SLA from R1,450/pm (excl. VAT)

### 3. Cloud Ecosystem & Workspace Solutions

- URL: https://www.bigtimetech.co.za/cloud-ecosystem

- Description: Managed Google Workspace & Microsoft 365 migrations, automated offsite backups, cloud security management, and zero-downtime deployment.

- Pricing: Cloud Core Fit from R1,450/pm | Cloud Vault Pro from R2,850/pm (excl. VAT)

### 4. Internet & Business Fiber Connectivity

- URL: https://www.bigtimetech.co.za/internet-networking

- Description: Uncontended high-speed business fiber, automated daytime LTE failover redundancy, enterprise firewalls, and structured network cabling.

- Pricing: Essential Fiber 100Mbps at R1,288/pm | Redundant Failover at R1,988/pm (excl. VAT)

### 5. Business Intelligence & Executive Cockpits

- URL: https://www.bigtimetech.co.za/business-intelligence

- Description: Build-once automated BI dashboards connecting Xero, Sage, QuickBooks, Google Ads, Meta Ads, and SQL into a live executive reporting control center.

- Pricing: Custom once-off architectural build fee with zero monthly software markups.