Tech Support

Click here for directions

1. Restart/reset your computer, iPad, or chromebook and try again.

2. MacBook: shutdown your computer by clicking the Apple in the upper left hand corner of the screen and click shut down.

3. IPad: While holding down the home button, press and hold the power button until the iPad restarts.

4. Chromebook:

• Turn off the chromebook.

• Press and hold refresh key + tap the Power button.

• When your chromebook starts again release the refresh key.

If you are having some technical issues with accessing our online resources, we have a few tips:

• Turn the iPad all the way off - make sure the screen with the slider comes up and then you "slide to power off". Leave it all the way off for at least 30-60 seconds before restarting it. This will take care of a remarkable number of "glitchy" issues.

• Or Turn your laptop all the way off. Leave it all the way off for at least 30-60 seconds before restarting it. This will take care of a remarkable number of "glitchy" issues.

• Not seeing your Google Classroom? See this presentation about making sure you are logged in correctly with Google Classroom

Warning: Only Enable Flash on websites that you trust

Directions for Google Chrome:

1. To the left of the web address, click Lock or Info .

2. At the bottom, click Site Settings.

3. In the new tab, to the right of "Flash," click the Down arrow Allow.

4. Go back to the site and reload the page.

https://docs.google.com/document/d/1zGZ6jK86cGsqcK8L87WtbW8HBzXo0ffqZs9v98gyrYc

Elementary Students PK - 4:

Request for support should be made by parents to their child’s teacher.

BMS Students 5 - 8:

Students should notify their teachers if they need tech support. Teachers will contact our tech support staff as needed.

BHS Students 9-12:

Students should use a Google Form to request support for your Macbook laptop. We will do our best to help you over the phone or via email. If your question pertains to a specific application needed to complete an assignment please check with your teacher before submitting a form.

Click here to request support

Parents of children in grades of K-8 can check their child's password via the Aspen Parent Portal.

1. Sign in at https://ma-beverly.myfollett.com/aspen/logon.do

2. Click the "Family" top tab

3. Click your child's name from the list

4. Click the "Technology" Tab

1. While we have the ability to find lost iPads in the BMS building, finding them in homes or outside of the building is problematic because many times they disconnect from all wireless connections when we send the iPad the “Lost Mode” command.

2. When that happens, the only way to put them back on any wireless is to plug them into a network cable at the BMS Tech center.

3. Without being able to plug them in at the BMS Tech center they will remain locked.

4. This means that putting them in lost mode to locate them can make the problem worse.

5. If a student reports a lost iPad have them go back and look for it again.

6. Also let one of your child's teachers know that it is missing.

1. We have the ability to reset passcodes (the code to unlock the iPad) remotely.

We would need the students name.

NOTE: The passcode is not the same as the students password, It is a 4 digit code, set by the student, used to unlock the iPad.

2. Please notify one of your student's teachers.

Your iPad may be full. See how to check it here (works for iPads, iPhones, iPods, etc.):

https://youtu.be/bnhuHSv_WrI

• Check all connections (charger is plugged in securely, cord is plugged into charger securely, cord is plugged into iPad securely).

• Take all 3 items charger, cord, and iPad to another room and plug into a different outlet.

• If available, try another charger, cord, or device to see if symptoms change.

If you have not yet created an account for the Aspen Parent portal you should contact Maddy August ( maugust@beverlyschools.org ).

Warning: Parental controls could make it more difficult to access some of the school content

Xfinity ISP has information online about how to use their Parental Controls: https://www.xfinity.com/support/articles/set-online-parental-controls

All Staff will continue to contact their buildings technician.

Zoom recently made their product along with premium services free to use for K12. Both Zoom and Google Meet (aka Hangout) are reliable and solid video conferencing solutions. We recommend using Google Meet because it is part of our suite of Google Apps tools and it's always free to use for BPS staff. Most likely, Zoom will begin to charge for the premium service once we are back in school.

We disabled that functionality for students for now.

Students should use a Google Form to request support for your Macbook laptop. We will do our best to help you over the phone or via email. If your question pertains to a specific application needed to complete an assignment please check with your teacher before submitting a form.

Click here to request support

Joining from a Calendar Invite:

1. In Calendar, click the event you want to join.

2. Click Join Hangouts Meet and in the window that opens, click Join Now.

Joining from URL sent by the Teacher

1. Click the meeting link sent to you in a chat message or email.

2. Follow the onscreen prompts to join the meeting.

An existing participant might need to approve you if you try to join another organization’s meeting or don't have a Google account.