Joshua Benjamin is the Customer Success Manager for Singapore and the Philippines at Elsevier. He partners with academic and research institutions to maximize the value of Elsevier's research solutions, supporting scholarly communication, research excellence, and institutional success. 

William Loh is a Customer Success Partner at Emerald Publishing, where he collaborates with researchers, librarians, and higher education institutions across East Asia to support scholarly publishing, research visibility, and the dissemination of impactful academic research.