✅ Step 1: Charger & Outlet

1. • Use your district-issued charger.

   • Make sure it’s firmly plugged into both the Chromebook and the wall outlet.

   • Try a different outlet if needed.

✅ Step 2: Check All Power Connections

1. • Remove any power strips or surge protectors.

   • Connect the AC power adapter directly into the wall outlet.

✅ Step 3: Inspect the AC Power Adapter

1. • Look for any physical damage to the cord or adapter brick.

   • Make sure the cable is firmly attached to both the adapter brick and the Chromebook.

✅ Step 4: Verify the Outlet Works

1. • Test the outlet by plugging in something else, like a lamp or corded drill.

✅ Step 5: Charging Indicator Light

1. • Look for the light near the charging port.

   • Amber/Orange = charging, Green = fully charged.

   • No light? → Possible charger issue.  Light? → Possible screen issue.

✅ Step 6: Hard Reset

1. • Turn off your Chromebook 

   • Press and hold the Refresh key and the Power button 

   • When your Chromebook starts up, release the Refresh key 

✅ Step 7: Give it Time

1. • Leave the Chromebook plugged in for at least 30 minutes before turning it back on.

✅ Step 8: Test Another Charger (if available)

If your Chromebook still doesn’t turn on or charge, you may have faulty hardware, and it will need to be diagnosed by the Tech Department. Please contact your school librarian, who will help you complete a repair form.

✅ Step 1: Restart

• Turn off your Chromebook, then turn it back on.
  
  

✅ Step 2: Perform a Hardware Reset

1. Turn off your Chromebook.

2. Press and hold the Refresh key (⟳) and the Power button at the same time.

3. Release both keys once the Chromebook starts up.

If your hardware still isn't working after these steps, you may have faulty hardware, and it will need to be diagnosed by the Tech Department. Please contact your school librarian, who will help you complete a repair form.

✅ Step 1: Check the Charger

• 1. 1. • Make sure you are using the district-issued charger. Other chargers may not provide enough power.

        • Plug the charger firmly into both the Chromebook and the wall outlet.

✅ Step 2: Check the Power Indicator Light

• 1. 1. • When plugged in, look for the small charging light near the port.

        • Amber/Orange = charging, Green = fully charged. If no light appears, it may be a charger issue.

✅ Step 3: Hard Reset the Chromebook

• 1. 1. • Turn off your Chromebook 

        • Press and hold the Refresh key and the Power button 

        • When your Chromebook starts up, release the Refresh key 

✅ Step 4: Charge for 30 Minutes

• 1. 1. • Leave the Chromebook plugged in for at least 30 minutes before turning it on.

✅ Step 5: Try Another Outlet/Charger

• 1. 1. • If possible, test with a different outlet or a known working BISD charger to rule out a bad cord.

Batteries should last about 4-6 hours of continuous use. If your Chromebook battery still dies quickly (within an hour) after fully charging,  it will need to be diagnosed by the Tech Department. Please contact your school librarian, who will help you complete a repair form.

✅ Step 1: Clean the Touchpad

1. • Make sure there is no dust, dirt, or moisture on the touchpad.

✅ Step 2: Press the Esc Key

1. • Tap the Esc key several times to reset the touchpad.

✅ Step 3: Drumroll Fingers

1. • Gently drumroll your fingers across the touchpad for about 10 seconds.

✅ Step 4: Restart the Chromebook

1. • Turn your Chromebook off and back on again (see directions above).

✅ Step 5: Hard Reset

1. • Turn off your Chromebook 

   • Press and hold the Refresh key and the Power button 

   • When your Chromebook starts up, release the Refresh key 

If your touchpad is still not working,  it will need to be diagnosed by the Tech Department. Please contact your school librarian, who will help you complete a repair form.

Sometimes the keyboard language option is clicked by accident. To change it back:

✅ Step 1: Go to the bottom right corner of the Chromebook screen.

✅ Step 2: Look for the two capital letters (for example: US for English, ES for Spanish).

✅ Step 3: Click on the letters.

✅ Step 4: In the menu, find the keyboard symbol.

✅ Step 5: Click the dropdown list and select your preferred language (usually US Keyboard).