Error: Information entered does not match.

• Reason: The app is looking at the parent's demographic information.  If the "relationship, first name, last name, and cell phone" do not match exactly, it will give the error.   

• Response 1: Direct the parent to ONLY input "relationship, first name, last name, and cell phone".  Any other information will cause an error if it doesn't EXACTLY match what is in JCampus.

• Response 2:  Have the parent tell you what they are entering.  Direct the parent to which specific information is incorrect.  You CANNOT tell the the correct information, but you can say, "That is not how your name is spelled in our system."  Correct information once you verify the identity of parent.

• Response 3: Make sure they are using the phone number listed in the "Cell Phone" field for their respective relationship to the student.  Sometime the number gets placed in the "Home Phone" instead of the "Cell Phone" field.

ERROR:  An account already exists with those credentials

• Reason: The app is viewing usernames for Student Progress Center.  The parent or another user may have already used that username.  

• Response: Direct the parent to use a different username to setup the account.

If you are unable to resolve the issue, THE SCHOOL can contact Melissa Thibodeaux to further troubleshoot the issue.   Please do not direct parents to Melissa as she is limited in her ability to confirm parent identities.