Technology Help Desk:
Live Chat (7:30 AM - 4:00 PM, Monday-Friday)
A Spanish-speaking technician (Técnico- Habla Espanol) is available each day from 8am-4pm.
828-255-5987, 7:30 AM - 4:00 PM, Monday-Friday
If busy, email firstname.lastname@example.org
Remote Learning: Frequently Asked Questions
How-To Videos For Student/Parents (Access Help Desk Chat):
Skyrunner Internet Access Offer:
(Posted 9/11/2020 ) Skyrunner Internet in Asheville has broadband wireless service available in much of our school district including many locations that do not have cellular coverage. To determine if this is an option at your location, complete the form at https://skyrunner.net/contact/ or call them at 828-258-8562. Skyrunner also offers discounted services to qualifying households. Families qualifying for free and/or reduced lunch get half off of the typical $99 installation fee and $25/month for 150GB of 5Mbps up/down service (normally $45/month).
Spectrum Internet Assist Offer:
(Posted 9/11/2020) Eligible households with access to Charter service can receive discounted 30Mbps Internet access for $17.99 per month. https://www.spectrum.net/support/internet/spectrum-internet-assist
AT&T Internet Access Offer:
(Updated 9/28/2020) Access from AT&T expanded from SNAP to include National School Lunch and Head Start programs. Expanded eligibility based on income (135% or less than federal poverty guidelines) and to households participating in the National School Lunch and Head Start programs. Internet service for no more than $10/mo. Includes a data allowance of 150GB or 1TB depending on speed available in your area. $10 charge for each additional 50GB. Visit www.att.com/access or call 1-855-220-5211 for complete information and to apply. Update: AT&T, one of the country's main Internet providers, is waiving its home Internet data overage charges through Dec. 31 as many families are both working from home and participating in remote learning at unprecedented rates. We’re automatically waiving home Internet data overage charges for AT&T Internet customers through December 31. That means new and existing AT&T Fiber and AT&T Internet customers can use unlimited data and won’t see overage charges on their home Internet bill through December 31.
French Broad Electric Fiber Availability:
(Posted 9/18/2020) French Broad Electric Membership now has fiber connectivity available in the Grandview, Locus Grove, and Oak Grove Road areas of Buncombe County. They are in progress of adding additional coverage areas. French Broad typically covers up to $2,500 for any special construction installation charges to connect fiber to the home. They offer $50/month (25Mbps up/down) and $75/month (1Gbps up/down) pricing tiers. Pricing: https://www.frenchbroadfiber.com/services.cfm Coverage map: https://www.frenchbroadfiber.com/coveragemap.cfm
Sandy Mush Community Center Wi-Fi:
(Posted 9/11/2020) The Sandy Mush Community Center has upgraded and extended their Wi-Fi into the parking lot in order to support students in the Sandy Mush community.
Broad River Fire Department Wi-Fi:
(Posted 9/11/2020) The Broad River Fire Department Wi-Fi is available for students in the Broad River community.
Windows Security Updates (3rd-12th/Staff) Timeline 2020-2021
(Posted 8/28/2020) This is the process and Schedule for Applying Monthly Windows Updates following patch Tuesday each month. Note: Students and staff have seven days to apply the updates at a convenient time before they are force installed.
BCS Virtual Academy (6th-12th) Accepting Applications:
(Posted 8/18/2020) The Buncombe County Schools Virtual Academy is now accepting applications for the spring semester. The BCS Virtual Academy is an enrollment option designed for families seeking a longer-term virtual enrollment, asynchronous instruction, and dual enrollment partnerships for homeschool and private school families. It features core subject instruction facilitated by BCS teachers leveraging Edgenuity's full 6th-12th self-paced curriculum, along with fantastic electives from North Carolina School of Science and Math (NCSSM), North Carolina Virtual Public School (NCVPS), and A-B Tech Community College. BCSVA is a no-cost full-time public school enrollment option, as well as a no-cost dual enrollment option for homeschool and private school families taking two or more courses. BCSVA aims to be the premier virtual academy in WNC. For more information and access to the application visit BCSVA.BuncombeSchools.org.
SafeYouTube.net Type Services Blocked:
Services like safeyoutube.net are blocked for students because students can use them to bypass restricted YouTube/Vimeo/DailyMotion videos.
3rd - 12th Windows Device Software Updates:
If a student Windows machine has not been turned on and connected to the Internet for several weeks we recommend plugging it in, powering it on, connecting it to the Internet, and leaving it on overnight to get a head start on operating and software updates (e.g. Software Center may be a version behind and need to update before applications will update, etc.)
3rd - 12th Students Install Zoom Via Windows Software Center:
(Updated 8/16/2020) A "Join from your browser" link has been enabled temporarily to allow students to join teacher Zoom meetings without having installed Zoom from Software Center. We recommend closing any extra browser tabs and muting your audio when not speaking and viewing only the current speaker instead of using grid view for the best Zoom in browser performance. Students should install Zoom from Windows Software Center before they join a teacher's Zoom meeting. Students are not able to download and install Zoom from the Web on their BCS supplied devices. If you are a new student or have a new device it will take time for Software Center to populate with available applications including Zoom. The device must be on and connected to the Internet for Software Center to update with the applications available for the new student profile.
NCEDCLOUD Password Changes:
If a my.ncedcloud.org password is changed it may take up to 30 minutes for the password to sync with the BCS supplied device as well as downstream applications like Microsoft/Zscaler login. The device must be on and connected to the Internet for the password to sync with the device.
Updated Student Login Matrix:
(Updated 8/27/2020) Student Login Matrix Tip: Student Google Drive/Gmail access is via my.ncedcloud.org and not mail.google.com. The Webmail category is blocked for students. Clicking "g" icon in NCEDCLOUD portal logs student into Google Drive (Gmail/Docs via 9 dot menu).
Remote Learning Attendance Policy:
(Posted 8/10/2020) Remote Learning Days Attendance Policy.
Picking Up A New Or Replacement Device:
Device login uses your numeric UID and current my.ncedcloud.org password. Students are now able to login to a newly issued device for the initial profile load off campus so long as the device is connected to the Internet. The first time a student uses their Web browser they will see or be prompted for a Microsoft login. This is for Zscaler content filtering single sign on via Microsoft Azure. The Microsoft login uses your UID@k12bcs.net username format and your current my.ncedcloud.org password as provided by your teacher or school. The Zscaler login cookie is set to persist. Staff will be available outside the main entrance to assist you and Wi-Fi has been extended near the main entrance at each school if you want to login before you leave campus.
Note: If you are planning to transfer out of BCS, regardless of grade level, PLEASE contact your current school year principal immediately and make an appointment to drop off your one-to-one device and charger, and homework hotspot if applicable, so that it can be sanitized and imaged for our new to BCS students. It is imperative that we get these devices as soon as possible to have devices for our new to BCS students and so we can process your transfer request.
DuckDuckGo Search Engine Billboards
(Posted 7/1/2020) We have had a number of unblock requests submitted for DuckDuckGo.com due to their billboards. While DuckDuckGo.com is blocked on student devices, students can access and make safe.duckduckgo.com their default search engine.
NCDPI Required Remote Instruction Plan
(Updated 6/30/2020) Pursuant to SB704 (SL2020-3) and SBE policy SPLN-006, each Public School Unit (PSU) must submit a Remote Instruction Plan to enable a framework of quality remote instruction by July 20, 2020. The Remote Instruction Plan is a component of our larger Reopening Plan.
STAY INFORMED: Do you know your BCS notification options?
Remote Learning Information Including Technology Help Desk...
Students and Families
Buncombe County Schools' students have the responsibility to attend school and show their learning in different ways. Families have a key role in supporting learning when it occurs in the classroom as well as when it occurs virtually.
Educators are responsible for establishing positive and productive learning environments in which students can learn, when it occurs in the classroom as well as when it occurs virtually.