Learn how to check your Bath & Body Works gift card balance online, in-store, or by phone. This guide explains where to find your gift card number and PIN, how to use your card at checkout, and what to do if your balance doesn't appear or your card isn't working. Follow the simple steps below to find the information you need.
Visit the Bath & Body Works Gift Cards page.
Look for the "Already have a gift card?" section.
Enter your gift card number.
Enter the 4-digit PIN.
Click the "Check Balance" button.
Your remaining balance will appear On your Screen.
Visit a Bath & Body Works or White Barn store
Ask the cashier to check the remaining balance.
Show the physical card or the eGift barcode. The cashier scans it. Then they can tell you how much money is still available on your card.
“If you don’t have internet access, you can also check your gift card balance by phone. Keep your gift card in your hand and call 1-800-640-6052. Follow the automated instructions to check your remaining balance. You can also use this number to report a lost, stolen, or damaged gift card.
Gift Card Number: You can find this number on the back of your physical gift card or in your eGift card email.
4-digit PIN: This PIN is needed to check your balance online. On a physical card, look on the back it is usually under the scratch-off area.
Phone or Computer: Use any device with an internet connection to open the Bath & Body Works website.
Physical card: the gift card number is printed on the back of the card; the PIN is usually under a scratch-off panel.
eGift card: both the gift card number and PIN are normally in the gift card email.
PIN scratched off or unreadable: contact customer care for help immediately.
Online redemption
Add items to your cart and proceed to checkout on desktop or mobile
Under the payment section, select "Gift Card" or "eGift Cards"
Enter your card number and PIN exactly as shown on the card or email
Click "Apply" to deduct the card balance from your order total
You can apply up to 2 gift cards per order online
In-store redemption:
Bring the physical gift card or open your e-gift card email on your phone
In-store, show the gift card barcode to the cashier for scanning
The cashier can also manually enter the code if the scan fails
Confirm the remaining gift card balance displayed on the register before covering any difference
Yes, you can generally use a Bath & Body Works gift card to pay for eligible purchases when using a coupon or promotional discount. The coupon is applied according to its terms, and your gift card can then be used toward the remaining amount.
Here are a few things to remember:
Online Shopping: Apply your eligible coupon code at checkout and use your gift card as a payment method.
In-Store Shopping: Show your coupon to the cashier and present your gift card when paying.
Coupon Restrictions: Some promotions have exclusions, minimum purchase requirements, or product restrictions.
Sometimes a balance check may not work as expected. Here are a few things you can check:
Make sure the card number and any required PIN or security code have been entered correctly.
If you're checking the balance online, try refreshing the page or using another browser or device.
Gift card services can occasionally be unavailable because of maintenance or technical problems. Try again later if the balance page is not working.
If the problem continues, contact Bath & Body Works through its official customer service channels. Keep your gift card available because you may need information printed on the card.
You may need to contact the support team in these situations:
Balance is not showing: Your gift card balance still does not appear after entering the correct card number and PIN.
Incorrect PIN: You cannot access your card because the PIN is missing, damaged or not working.
Lost or stolen gift card: Your physical or eGift card has been lost or used without your permission.
Payment problems: Your gift card is declined during checkout even though it appears to have enough balance.
Unrecognized transactions: You notice a purchase or balance deduction that you do not recognize.
Card is temporarily locked: You entered the wrong PIN multiple times and cannot use the card.
You can contact Bath & Body Works through these official support options:
Phone: 1-800-756-5005 for online orders and general customer care.
Gift card balance and lost card assistance: 1-800-640-6052.
Live chat: Visit the official Bath & Body Works website and select the chat icon.
Before contacting support, keep your gift card number, purchase receipt or order confirmation available. Never share your full card details or PIN publicly.
Getting in touch with customer support can help you understand why your gift card is not working and what steps you should take next.
Call customer care at 1-800-640-6052 as soon as you notice. A replacement may be possible if you can give the original gift card number. A purchase receipt alone is not enough to recover that number, and the replacement value is based on the balance when you ask. Keep the number and purchase confirmation somewhere safe.
• Never share your card number or PIN with anyone; they can access your balance.
• Type the official website address yourself instead of clicking links in messages, ads, or third-party pages.
• Only enter your card details on the retailer's own site. A page that is not the retailer's, including this guide, should never ask for them.
If you enter an incorrect PIN three times within 15 minutes your Bath & Body Works gift card may be temporarily locked for 30 minutes. Wait for the lockout period to end before trying again. Double-check your card details to avoid repeated errors.
Check your spam or promotions folder, then ask the sender to confirm the email address they used. If it is still missing, contact customer care with the sender's purchase details.
The cashier can check using the card or the eGift barcode; the PIN is needed for the online check.
Merchandise only, in Bath & Body Works and White Barn stores in the United States and Puerto Rico, and online at the official website.
No, you generally cannot use a U.S. Bath & Body Works gift card outside of the United States and Puerto Rico.
The card terms say it may not be returned. One retailer's printed terms also mention cash back when the balance is under $10, but rules can vary by state, so ask customer care before counting on it.
Avoid them. Check only on the retailer's official website, in a store, or by calling the official gift card number. Never enter your card number and PIN on a site that is not the retailer's.
No. Bath & Body Works U.S. gift cards do not expire. However, eGift cards with a zero balance for 120 days or longer may be deactivated.
Checking your Bath & Body Works gift card balance is simple when you have your card number and PIN ready. You can check your remaining balance online, in-store, or by phone. If you run into any issues or notice an incorrect balance, contact customer support for help. Keep your gift card details safe and check your balance before your next purchase so you know how much you have left to spend.