WhatsApp Web connection Troubleshooting Android
WhatsApp Web connection Troubleshooting Android
If you can't connect to WhatsApp, this is usually caused by a problem with your Internet connection or your phone's settings. It might not be necessary to delete and reinstall WhatsApp.
Most connection issues can be resolved by doing the following:
Restart your phone, by turning it off and back on.
Update WhatsApp to the latest version available on the Google Play Store.
Open your phone's Settings > tap Network & internet > turn Airplane mode on and off.
Open your phone's Settings > tap Network & internet > Data usage > turn Mobile data on.
Open your phone's Settings > tap Apps & notifications > WhatsApp > Data usage > turn Background data on.
Open your phone's Settings > Network & internet > Wi-Fi > turn Wi-Fi off and on.
Try connecting to different Wi-Fi hotspots.
Make sure Wi-Fi stays on during sleep mode.
Reboot your Wi-Fi router.
Contact your mobile provider and make sure your APN settings are configured correctly.
Upgrade your Android operating system to the latest version available for your phone.
If you're having trouble connecting to WhatsApp while on a Wi-Fi network that you don't normally connect to, contact the network administrator.
Make sure your connection isn't on a managed Wi-Fi network, such as at your office or university campus. Your network might be configured to block or limit connections.
WhatsApp isn't designed to be used with proxy or VPN services, so we can't provide support for those configurations.
Turn off roaming.