B-Parts is building a trusted global eCommerce brand for used auto parts, making it effortless to search and buy original parts. Every day, we help hundreds of repair shops and customers find the best solutions for their vehicles.

With a diverse and talented team, we foster an empowering environment where everyone can thrive and achieve their full potential. If you’re looking to grow your skills in the fast-paced eCommerce world, B-Parts is the perfect place to learn, collaborate, and make an impact.

What is expected in this role:

• Manage customer claims and returns for both B2B and B2C customers.

• Provide technical support to evaluate warranties and process exchanges.

• Assist in fulfilling purchase exchanges for customers.

• Ensure customer satisfaction by monitoring all steps and timelines of claims.

• Tasks are primarily written, so well-developed written communication skills are essential.

• Be solution-oriented and proactive in problem-solving.

What are we looking for (knowledge, skills and abilities):

• Fluency in Portuguese and English (mandatory);

• Fluency in French (is a plus);

• Strong customer orientation;

• Planning and organization skills;

• Domain of computer tools. 

Benefits:

• Insurance Package;

• Bonus plans.

Location:

• Porto Headquarters.