Please be ready for your appointment(s) 10 minutes prior to the scheduled starting time so your animal is clean, ready and relaxed.

Please have your horse secured in a location of the barn that is quiet, safe, and comfortable.  For a more relaxed experience for your horse, avoid areas of high traffic and commotion (ie. main barn aisle during feed time). Stalls, round pens, individual paddocks with sun/rain cover are acceptable.

Late arrivals made 15 minutes after scheduled start time may be cancelled and charged according to our cancellation policy.

At the discretion of Unbreakable Equine, we may be able to accommodate a partial or full appointment for late arrivals.  To be fair and courteous to everyone’s time, your service(s) may be shortened in order to keep on schedule. 

At Unbreakable Equine, we understand that schedules can change. To ensure we provide the best possible service for all clients, we kindly ask for your understanding of our cancellation policy.

Notice Requirement:
Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to accommodate other clients in need of services.

Late Cancellations:
Cancellations, including rescheduling, made less than 24 hours of the appointment may be subject to a cancellation fee of 50% of the session cost.

No-Show Policy:
If a client fails to show up for their scheduled appointment without notice, they are responsible for the full cost of the session.

We value our time as well as yours, and cancellations or no-shows do cost us money. We are not only here to help your animals feel better but to make a living as well.

We understand that unanticipated events occur in everyone's life. Cancellation policies may be waived at the discretion of Unbreakable Equine. 

Our goal is to be fair to all clients while respecting the time and care we dedicate to each horse. Thank you for your cooperation and understanding. If you have any questions or concerns regarding this policy, please don’t hesitate to reach out to us.

Travel charge is calculated based on a one-way trip as follows:
    -  Complimentary for first 25 miles
    -  $25 for 25-40 mile radius
    -  IRS business mileage rate per mile over 40 miles

Travel charge may be split among clients within the same barn.
Travel costs may be waived at the discretion of Unbreakable Equine.

Any deposits paid to reserve an appointment will be deducted from the final amount.  During the appointment, Unbreakable Equine may suggest additional services not included in the original estimated price. The owner reserves the right to decline additional services that may change the final price, but understands in doing so they forfeit potential benefits from those services.

All payments must be paid to Unbreakable Equine in full after services are rendered, and may be paid via cash, check or Zelle.  

At this time, Unbreakable Equine does not accept forms of payment through Cashapp, Apple Pay, Credit Cards.

We do not offer refunds on deposits made to reserve a service, payments for services rendered, or cancellations received less than 24 hours before a scheduled appointment. 

The discussion between Aimee Cousoulis, Unbreakable Equine, and the client is private and confidential.  We are happy to share our professional expertise but reserve the right to decline discussions of a political or private nature.

Working with any animal involves inherent risk. The owner shall agree to not hold Unbreakable Equine responsible for any injury or condition that may occur to their animal. Unbreakable Equine agrees not to hold the owner responsible for any injury that may occur to her during the appointment (e.g., from a bite or kick).

Unbreakable Equine reserves the right to stop an appointment at any time if they feel their or the horse’s safety is in question and/or if the horse is not responding appropriately to the treatment.

The Unbreakable Equine Waiver must be signed prior to the session beginning.

It is the responsibility of the client to keep Unbreakable Equine informed of any medical treatment, current medications, or changes in the animal’s health condition.  The client provides written permission to Unbreakable Equine to directly contact the veterinarian, chiropractor, physical therapist, or other health professionals to confirm that Unbreakable Equine services are safe to administer. 

Massage/Bodywork is not, nor intended to be, a substitute for veterinary medicine.  It is a complementary form of health care.  The owner is advised to consult a veterinarian prior to the animal receiving massage with any medical concerns or questions and/or to verify with the veterinarian that massage is appropriate for the specific animal in question.

Aimee Cousoulis is a certified equine bobdyworker, NOT a veterinarian, and therefore is not able to answer any medical questions nor diagnose or treat any illness or disease.