Frequently Asked Questions

Below is a list of frequently asked questions. If you have a question that you cannot find the answer to, please feel free to email me at katie.poe@austincc.edu

Registration Questions

I have an AR7/AR8 hold on my account, how do I get this removed?

- AR7/AR8 holds are removed by your Enrollment & Partnership (E&P) Coordinator. If you attend Akins or Crockett, please email Sara Sengelmann at sara.sengelmann@austincc.edu. If you attend Blanco, Hays, Moe & Gene Johnson, Lehman, Live Oak, LBJ Johnson City, Luling, Prairie Lea, San Marcos, or Wimberley, please email Marilee Walker at marilee.walker@austincc.edu.

When can I register for classes?

- All registration dates and deadlines can be viewed here.

Degree Planning Questions

How can I change my major?

- Email me at katie.poe@austincc.edu so I can help you with that.

What's the difference between taking classes for dual credit and getting an Associate's Degree?

- Taking classes for dual credit refers to earning credit for both high school and college credit.
- An Associate's Degree is 60 college credit hours, fulfilling specific degree requirements. Degree requirements vary by subject area. Classes taken while in high school can be used towards both high school and college credit.
- For more guidance on which option is best for you, please email me at katie.poe@austincc.edu or schedule an appointment.
- You need to start taking ACC classes during your freshman or sophomore year in order to complete an Associate's Degree.
- I strongly recommend students consider becoming Core Complete instead of completing an Associate's Degree.

What classes should I take this semester?

- Please schedule an appointment or send me an email at katie.poe@austincc.edu.
- If it's your first time taking an ACC class, I always recommend you start with EDUC 1300- Learning Framework: Effective Strategies for College Success.
- Your high school counselor must approve the classes you plan to take.

If I'm taking OnRamps classes, how do I send my credits to ACC?

Everything OnRamps (including how to send a transcript) can be found here.

During the Semester

I am having difficulties with my professor, what do I do?

- I recommend trying to communicate difficulties directly with your professor, especially if it relates to a grade in your class. If you need help navigating a difficulty, email me so I can help you.

I am sick or otherwise unable to attend and participate in class, what do I do?

- If you are unable to attend class, I recommend reaching out the the professor so that they are aware of the situation. Please email me as well so I can support you.

I am thinking of withdrawing from a class. How do I do this?

- Steps to withdraw from your class can be found here.
  - - - Note: Please make sure you receive a confirmation email about your withdrawal.
- If you are unsure of if you should withdraw from a course, please reach out via email or schedule a meeting. We can talk about the pros and cons of withdrawing from a course.
- If you attend Akins, you must talk to Mr. Rodriguez before withdrawing. If you attend Crockett, you must talk to Ms. Dunn before withdrawing.

It's been difficult to keep up in my class. I don't know what to do.

- Please reach out to me as soon as possible so we can come up with a plan to catch you up or determine best next steps.
- For help with time management, getting organized, and study skills, I recommend meeting with an Academic Coach. Academic Coaches are FREE and available virtually and in-person.
- For help with understanding a specific subject or polishing up writing assignments, I recommend meeting with a tutor. ACCs tutors are available for FREE, virtually and in-person.

I have a documented disability. How do I receive accommodations?

Apply for accommodations through ACC's Student Accessibility Services.
You can find the guidelines for documentation requirements here.
Please read through the information for high school students & parents here.

I'm having issues with ACC technology. Who do I contact?

If you need to reset your password, activate your ACC eID again and it will prompt a password reset.
For other tech issues, call Student Tech Support at (512) 223-4346. They will need to verify your identity with the last 4 digits of your Social Security Number and your date of birth.
Find how-to videos here.
If you need help with Blackboard, click here.