In 2022, the University recognized the need for a unified and strategic approach to IT management to support its goals of innovation and accessible education. To address this need, the Digital Information and Technology Services (DITS) cluster was established, led by a CIO and Vice President for DITS. The mandate of DITS is to govern IT assets, standardize policies, and provide a comprehensive roadmap to drive the University’s technological advancement.

The DITS cluster aims to position the University at the forefront of innovation and accessible education. By focusing on running, growing, and transforming the University's IT operations, DITS ensures the institution can respond effectively to evolving changes, capitalize on opportunities, and maintain its leadership position in the industry.

The DITS cluster encompasses various IT Service Management functions, including:

• Defining Strategic Directions: Setting the landscape for systems, data, security, and infrastructure to ensure alignment with the University's goals.

• Managing Day-to-Day IT Operations: Ensuring smooth and efficient IT operations to support the University’s functions.

• Developing IT Capabilities: Enhancing the skills of IT personnel and end-users to fully leverage technology in their roles.

Organizational Chart

The organization is segmented into five main divisions: IT Governance, Client & Project Management, IT Solutions Delivery, IT Operations Management, and

Information Security. 

IT Governance focuses on overseeing vendor and asset management, finance and risk management, as well as process, performance, and service level management, highlighting the importance of compliance and efficiency in operations. 

Client & Project Management caters to different educational segments, including Basic Education and Higher Education, and oversees IT project management, ensuring tailored IT solutions and effective project execution. 

IT Solutions Delivery emphasizes the development and maintenance of IT academic solutions, shared services, and enterprise productivity solutions, supported by technical quality assurance to deliver high-quality outcomes. 

IT Operations Management is dedicated to infrastructure management, end user management, and production systems management, ensuring robust and reliable IT operations. 

Information Security covers critical areas such as architecture and engineering, security operations, identity and access management, and cybersecurity governance, safeguarding the institution's digital assets against threats. 

This structure is designed to drive demand management, build solutions, run efficient operations, and secure IT environments, ensuring that the IT cluster supports the strategic goals of the University effectively and sustainably.