Effective Date: 01/01/2025
Welcome to Turfster! This Privacy Policy explains how CitySage Innovations LLP ("we," "our," or "us") collects, uses, and protects your personal information when you use our Turf booking app, Turfster. By using Turfster, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect the following types of information to provide and improve our services:
1.1. Personal Information
- Name
- Email address
- Phone number
1.2. Booking Information
- Turf location and time slot details
- Number of participants
1.3. Payment Information
We use Razorpay to process payments. While we do not store your financial details, Razorpay may collect payment-related information. Please refer to Razorpay’s Privacy Policy for more details.
1.4. Usage Information
We may collect non-personally identifiable information about how you use our app, such as:
- Device information (e.g., device type, operating system)
- App usage data (e.g., features accessed, error logs)
2. How We Use Your Information
We use your information for the following purposes:
- To facilitate turf bookings and manage your reservations.
- To send notifications regarding your bookings.
- To improve app performance and enhance user experience.
- To provide customer support.
3. Sharing Your Information
We do not sell or share your personal information with third parties, except in the following circumstances:
- Service Providers: We may share your information with trusted service providers (e.g., Razorpay) to process payments or provide technical support.
- Legal Requirements: We may disclose your information if required by law or in response to valid legal processes.
4. Data Security
We take appropriate measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Third-Party Services
Our app integrates with third-party services like Razorpay for payment processing. These services operate under their own privacy policies, and we encourage you to review them.
6. Your Rights
You have the following rights regarding your personal information:
- Access and update your personal information through the app.
- Request the deletion of your data, subject to legal or contractual obligations.
To exercise your rights, please contact us at turfster44@gmail.com.
7. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted in the app and will take effect upon posting. Please review this policy periodically for updates.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
CitySage Innovations LLP
Email: turfster44@gmail.com