Policies, Terms & Conditions

Last updated: 23rd September 2025

1. Introduction

1.1. These Terms & Conditions (“Terms”) constitute a legally binding agreement between you (“you”, “your”) and Prescribe Life Global Health Ltd (“we”, “us”, “our”), a company incorporated in England and Wales, governing your access to and use of the PrescribeLife.AI website, mobile application, coach portal, and related services (collectively, the “Services”).

1.2. By creating an account, accessing the website, or using the Services in any way, you confirm that you are at least 18 years old, or at least 13 years old and have obtained verifiable consent from a parent or legal guardian, and that you have legal capacity to enter into these Terms. We may request age verification where reasonably required and may suspend or terminate access if age is misrepresented or cannot be verified.

1.3. These Terms set out the basis on which we provide the Services to you, and your rights and obligations when using them. They incorporate by reference our Privacy Policy and Cookie Policy, and any coach, enterprise, or data-processing terms agreed with you. If you access the Services via an Apple App Store or Google Play Market, the store’s terms govern the relationship between you and that store; as between you and us, these Terms prevail. Where there is a conflict, any signed enterprise or coach agreement takes precedence over these Terms to the extent of the conflict. 

1.4. The Services are provided for general wellness and informational purposes only. They do not constitute medical advice, diagnosis, or treatment, and they must not be relied upon in emergencies or critical situations. If you believe you may be experiencing a medical or mental health emergency, you must immediately call your local emergency number.

1.5. The Services may include features powered by artificial intelligence and automated decision-support. Any insights, prompts, or recommendations generated by these systems are probabilistic, may be incomplete or inaccurate, and are provided for informational wellness purposes only, not as medical, clinical, or legal advice. You remain responsible for your own decisions and for seeking professional care when needed.

1.6. We may update or revise these Terms from time to time. We will post the updated Terms with a “Last Updated” date, and material changes will take effect on the date stated in the notice (or, if none is stated, upon posting). Your continued access to or use of the Services after the effective date constitutes acceptance of the revised Terms.

1.7. We may change, improve, add, suspend, or discontinue any aspect of the Services (including AI features, integrations, or content) at any time, with or without notice, and without liability, provided that we will use reasonable efforts to give advance notice of any material adverse change where practicable.

1.8. In these Terms: (a) headings are for convenience only and do not affect interpretation; (b) words in the singular include the plural and vice versa; (c) “including,” “include,” and “for example” are not limiting; (d) references to a “person” include natural persons, companies, and other legal entities; (e) references to “writing” include email and in-product notices; (f) “day” means calendar day and “Business Day” means Monday–Friday (excluding public holidays in England and Wales); (g) references to any law, regulation, or rule are to that law as amended, re-enacted, or replaced from time to time and, unless stated otherwise, to the laws of England and Wales; and (h) “we,” “us,” and “our” refer to Prescribe Life Global Health Ltd, and “you” and “your” refer to the individual user (or the organisation on whose behalf the Services are used, in which case you represent that you are authorised to bind that organisation).

2. Definitions

For the purposes of these Terms & Conditions (“Terms”): 

2.1. “Coach” means an independent wellness coach, consultant, or organisation that subscribes to the PrescribeLife.AI platform in order to deliver services to Clients.

2.2. “Client” means an individual invited by a Coach to access and use the Preslie mobile application in connection with a coaching program.

2.3. “Coach Portal” means the paid web-based dashboard made available to Coaches for program configuration, tracking, and Client management.

2.4. “Services” means collectively the PrescribeLife.AI website, the Preslie mobile application, the Coach Portal, and any related services, features, content, integrations, or AI tools provided by Prescribe Life Global Health Ltd.

2.5. “AI Output” means any insight, prompt, or recommendation generated by artificial intelligence based on processed content.

2.6. “Subscription Term” means the term during access to Services, whether on paid or free trial based.

2.7. “Third-Party Integrations” means external applications, platforms, devices, or services (such as Apple Health, Google Health Connect, Fitbit, or Garmin) that interoperate with or are connected to the Services.

3. Services

3.1. The Services consist of: (a) the Coach Portal; and (b) the Preslie mobile application, which is accessible only by invitation from a Coach and enables Clients to receive daily prompts, track activities, and share wellness-related information with their Coach. We provide the Services solely as a technology platform. We do not employ, supervise, or act as agents for Coaches, and we are not a healthcare provider. All coaching services are delivered independently by Coaches, who remain solely responsible for their own conduct, advice, and duty of care to Clients.

3.2. We are not a party to any agreement between a Coach and a Client. Coaches remain solely responsible for their own conduct, advice, content, and duty of care to Clients. 

3.3. Coaches and Clients are responsible for creating and maintaining their accounts. Each account must be registered to a single named individual and may not be shared or transferred. Where a Coach account is created on behalf of an organisation, the person creating the account confirms that they have the authority to bind that organisation to these Terms. 

3.4. Coaches and Clients are responsible for maintaining the confidentiality of account credentials and for all activity under their accounts. You must maintain reasonable security of credentials (including strong passwords and, where available, multi-factor authentication). You remain responsible for all activity under your account.

3.5. Clients may only create accounts when invited by a Coach. By accepting such an invitation, Clients agree that their data may be shared with the inviting Coach through the Services, in accordance with our Privacy Policy and any applicable data protection laws. Clients retain control to withdraw such access at any time through account settings. If your Coach exports or stores your data outside the Services, that data is no longer covered by these Terms or our Privacy Policy.

3.6. We reserve our rights to remove content, disable integrations, throttle features, suspend or terminate access, and cooperate with law enforcement where we reasonably believe these Terms have been breached or harm may occur. 

3.7. You are solely responsible for obtaining, operating, and maintaining the compatible devices, software, internet connectivity, and security configurations required to use the Services.

3.8. Certain features may be labelled ‘beta’, ‘early access’ or similar. Such features are provided for evaluation, may be modified or withdrawn at any time without liability, and may not meet the same reliability or support levels as generally available features.

4. Coach Portal use 

4.1 Subject to timely payment of all fees and compliance with these Terms, each Coach receives a limited, revocable, non-exclusive, non-transferable licence, during the Subscription Term, to access and use the Coach Portal solely for its own business purposes. Sublicensing, timesharing, service-bureau provision, and use outside your own personal practice are prohibited. 

4.2 Use of the Coach Portal is subject to certain limitations: 

• You must not upload, transmit, or make available content that is unlawful; defamatory; deceptive or misleading; invasive of privacy; infringing; obscene; harassing; hateful or discriminatory; that promotes self-harm, violence or illegal activity; or that presents any content as medical advice, diagnosis or treatment. 

• You must not: (a) copy, modify, adapt, translate, decompile, reverse engineer or attempt to derive source code; (b) bypass, probe or interfere with security or access controls; (c) introduce malware, viruses or harmful code; (d) overload, stress-test or otherwise disrupt the Services; (e) scrape, harvest or systematically extract data (including via bots or spiders) except via documented interfaces we expressly provide; or (f) remove/obscure proprietary notices or publish performance tests without our prior written consent.

4.3 The Services may generate AI Outputs. AI Outputs are probabilistic, may be incomplete or inaccurate, and are provided solely for informational and wellness purposes. Coaches must review AI outputs and remain solely responsible for all interpretations, decisions, and actions. AI outputs must not be relied upon as medical, clinical, diagnostic, legal or safety-critical advice, or as the sole basis for any decision affecting a Client. 

4.4. The Coach recognises the Services are not an emergency or crisis triage system and do not provide continuous monitoring or alerts. If any person may be at risk, you must direct them to emergency services and follow your professional protocols. You must implement reasonable security controls for any device or environment you use to access the Coach Portal, including strong credentials, device encryption, current patches, and (where available) multi-factor authentication.

4.5. You must use the Coach Portal in accordance and full compliance with applicable law and laws of jurisdiction where you reside.

5. Mobile application terms

5.1 Upon installation, each Client receives a limited, revocable, non-exclusive, non-transferable licence to install and use the Preslie app (“App”) on a device they own or control, solely for personal, non-commercial wellness use in connection with their coaching programme. Clients must not copy, modify, distribute, rent, lease, sell, sublicense, or create derivative works of the App; decompile, reverse engineer, or attempt to derive its source code; circumvent technical protections; use the App while driving or in unsafe situations; or use the App in any way that infringes rights or breaches law. 

5.2 When the App is obtained via the Apple App Store or Google Play, you specifically recognize that:

• These Terms are between you and Prescribe Life Global Health Ltd, not with Apple or Google.

• Apple and Google have no obligation to provide maintenance, support, or warranties for the App;

• Your use of the app is also subject to the applicable store’s terms.

• You must comply with applicable third-party terms (e.g., mobile data plan). 

5.3. If you enable Apple HealthKit, Google Health Connect, or similar, data is used solely to provide features you request, not for advertising or data brokering, and is not shared with third parties except to provide the Services at your direction.
5.4. The App and Services are not medical devices and are provided for wellness purposes only. Any AI-generated insights are suggestions only and may be incomplete or inaccurate. They must never replace professional medical advice.

6. Service Plans

6.1 Your use of the Coach Portal is subject to the subscription plan selected at the time of registration (“Service Plan”). Each Service Plan specifies the features, limits, fees, and billing cadence. If we offer a free or discounted trial period, access will automatically convert to the paid Service Plan at the end of the trial unless you cancel before expiry. Trials are provided once per organisation unless we expressly agree otherwise. Subscriptions are billed securely via Stripe or another designated payment processor. We do not process coach subscriptions through Apple or Google in-app purchase systems.

6.2. Subscriptions are annual and auto-renew for successive twelve (12) month terms unless you cancel at least 30 days before renewal. Where we offer a quarterly instalment option, instalments are payment schedules towards the annual fee and do not create a separate subscription term.
6.3. If you upgrade your Service Plan during a billing period, additional fees are charged on a pro-rata basis for the remainder of that period and the upgraded fees apply thereafter. Downgrades take effect at the next renewal date. We may, at our discretion, allow an earlier downgrade, but you will not be entitled to any refund or credit for unused fees.

6.4. We may modify or discontinue Service Plans, including features and pricing. Unless otherwise agreed in writing, changes become effective at the start of your next renewal term following at least 30 days’ prior notice. You may elect to terminate at renewal if you do not accept the revised Service Plan. Immediate adoption of new plans is possible by written notice.

6.5. All amounts are exclusive of VAT, sales tax, or similar indirect taxes, which you are responsible for paying. We will not collect or remit taxes on your net income. If payment fails, you have ten (10) days to cure after notice; otherwise, we may suspend or terminate access.

6.6. We may revise fees at renewal by giving at least 30 days’ notice. Continued use after renewal constitutes acceptance.

6.7. If you cancel within ninety (90) days of your initial purchase, you are entitled to a full refund of the subscription fee. Thereafter, subscriptions are non-refundable, and you will retain access until the end of the Subscription Term. Enterprise or custom agreements may specify different liability terms, which shall prevail over this clause.

7. Service availability

7.1. We are not responsible for failures, delays, or service interruptions caused by:

1. telecommunications, hosting, or internet service providers;

2. third-party software, hardware, or integrations not controlled by us; or

3. unauthorised access resulting from your failure to maintain adequate security.

7.2 We may perform scheduled or emergency maintenance of the Service from time to time. We will use reasonable efforts to notify you in advance of planned maintenance. Downtime due to maintenance, force majeure events, or third-party failures shall not constitute a breach of these Terms.

7.3. Neither party is liable for delay or failure to perform caused by an event beyond its reasonable control, including Internet/hosting or cloud provider failures, denial-of-service or other cyber events, power outages, strikes, epidemics, war, sanctions, governmental action, or natural disasters, provided the affected party uses reasonable efforts to mitigate. Downtime due to such events shall not constitute a breach.

8. Intellectual Property

8.1 All right, title, and interest in and to the software, algorithms, user interface, platform designs, UI/UX, content, brand, trademarks, logos, domain names, and other proprietary materials comprising or used by the Services (“PrescribeLife IP”) remain vested exclusively in Prescribe Life Global Health Ltd or its licensors. No ownership rights are transferred to you by virtue of these Terms. Except as otherwise specified in these Terms, nothing shall be construed as granting you, by implication, estoppel, or otherwise, any licence or other interest in any PrescribeLife IP. 

8.2 You retain all rights in any content, data, or information you submit, upload, or provide to us via Service (“User Content”). By providing User Content, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, adapt, display, transmit, and otherwise use and process it as required to provide the Services, to improve the Services, as well as for the purposes of security, backup, analytics, and legal compliance.

8.3. If you provide feedback, suggestions, improvements, or ideas regarding the Services (“Feedback”), you grant us an irrevocable, perpetual, worldwide, royalty-free, transferable licence to use, exploit, modify, or incorporate such Feedback into the Services or other products, without attribution obligation or payment to you.

9. Term & Termination

9.1 These Terms apply from the moment you first access or use the Services and continue to apply for as long as you maintain an account or otherwise use the Services.

9.2 You may terminate your use of the Services at any time by closing your account through your account settings or by contacting support. Termination of your account does not entitle you to a refund of fees already paid, except as expressly provided in Section 6 (Service Plans and Refunds).

9.3 We may suspend or terminate your account or access to the Services immediately, in whole or in part, if: (a) you breach these Terms;(b) your use of the Services creates or may create a security, operational, or legal risk; (c) any fees due remain unpaid after notice and a reasonable cure period; or (d) we are required to do so by law, regulator, or app-store provider.

9.4 Upon termination of your account or access to the Services: (a) all rights and licences granted to you under these Terms immediately cease; (b) all fees accrued up to the termination date remain payable; (c) you will have a 30-day period to export any data from the Services (where applicable), after which we may securely delete it in accordance with our Privacy Policy.

9.5Provisions relating to intellectual property, confidentiality, acceptable use, disclaimers, limitations of liability, indemnities, governing law, and any other terms which by their nature are intended to survive termination, shall continue in force.

10. Warranties & Disclaimers

10.1 To the fullest extent permitted by law, the Services are provided on an “AS IS”, “AS AVAILABLE” and “WHERE IS” basis. We expressly disclaim all representations, conditions, and warranties of any kind, whether express, implied, or statutory, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, accuracy, reliability, quality, or non-infringement. We do not warrant that the Services, or any part of them, will be uninterrupted, error-free, free from defects or viruses, secure, available at all times, or that content will always be current, complete, or accurate. Temporary interruptions may occur, including during maintenance, upgrades, or due to factors outside our reasonable control.

10.2 Any AI Output generated by artificial intelligence or automated decision-support tools are probabilistic, may be incomplete, inaccurate, or inappropriate in certain contexts, and are provided solely for general informational wellness purposes. AI outputs are not medical, clinical, diagnostic, legal, or safety-critical advice. Coaches and Clients remain fully responsible for interpreting and acting on outputs, and must not rely on them as the sole basis for any decision.

10.3 We make no warranty as to the availability, quality, accuracy, completeness, timeliness, or continued compatibility of any third-party integrations (including but not limited to wearables, operating-system frameworks such as HealthKit or Health Connect, or DNA kits). Such third-party services are outside our control and may be modified, suspended, or discontinued without notice or liability. 

10.4 The Services are designed solely to support wellness, resilience, and lifestyle goals. They are not intended to provide or replace medical advice, diagnosis, treatment, or emergency support. PrescribeLife.AI is not a healthcare provider, and the Services must not be relied upon in emergencies or critical situations. If you believe you may be experiencing a medical or mental health emergency, you must immediately contact your local emergency services or a qualified healthcare professional.

11. Limitation of Liability

11.1 We exclude all liability for indirect, special, incidental, exemplary or consequential loss; loss of profit, revenue, business, contracts, anticipated savings, goodwill; loss or corruption of data; and loss arising from inability to use the Services. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, wilful misconduct, or any liability which cannot lawfully be limited or excluded. We are not responsible or liable for the acts, omissions, advice, content, communications, or services of Coaches, nor for any third-party integrations or materials

11.2. Our total aggregate liability to you arising out of or in connection with these Terms or the Services (whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution, or otherwise) is limited to the greater of: (a) the total fees you actually paid to us for the Services in the twelve (12) months immediately preceding the event giving rise to liability; or (b) GBP £500.

12. Data Use & Privacy

12.1. Our collection, use, and disclosure of personal data is further described in our Privacy Policy, which is incorporated into these Terms by reference. Nothing in these Terms limits your rights, or our obligations, under applicable data protection laws.

12.2. Coaches who access client data through the Services acknowledge that they act as independent controllers of that data in their relationship with their clients, and are responsible for handling such data in compliance with applicable data protection law, these Terms, and our Privacy Policy. Coaches must not use, disclose, or export client data outside the scope of the Services without the client’s explicit consent. 

12.3. Where we act as a processor of personal data on, our processing is governed by a Data Processing Agreement entered into with you, which forms part of these Terms. In the event of conflict, the Data Processing Agreement prevails for processing on your instructions.

13. Indemnities

13.1 You shall indemnify, defend and hold harmless Prescribe Life Global Health Ltd, its affiliates, officers, employees and agents from and against all claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with: (a) your misuse of the Services or breach of these Terms; (b) any claim concerning your coaching services (including allegations that they were unlawful, misleading, negligent, or caused loss, injury, or damage); (c) IP infringement arising from your User Content, branding, or customisations; (d) data misuse or unlawful processing by you or your authorised users (including use outside platform controls); and (e) your violation of law (including defamation, privacy, discrimination, or computer misuse).

13.2 We shall indemnify, defend and hold you harmless against any third-party claim in the United Kingdom that the Services, when used by you in accordance with these Terms and our documentation, infringe that third party’s intellectual property rights, subject to the exclusions below. This indemnity does not apply to the extent the claim arises from: (a) your misuse of the Services or use contrary to these Terms or our documentation; (b) combination of the Services with any product, service, or content not supplied by us, if the claim would not have arisen but for that combination; or (c) any User Content, branding, customisation, or data supplied by you or on your behalf. If such a claim arises, we may at our option: (i) procure the right for you to continue using the Services; (ii) modify or replace the Services so they become non-infringing without materially reducing functionality; or (iii) terminate access to the affected part and pro-rate refund prepaid, unused fees for the remainder of the Subscription Term. This clause sets out your sole and exclusive remedy for any IP infringement claim against the Services.

14. Miscellaneous

14.1 If any provision of these Terms is held to be unlawful, void, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it enforceable and, if not possible, severed; the remaining provisions shall continue in full force and effect.

14.2 A failure or delay by either party to exercise any right or remedy under these Terms shall not constitute a waiver of that or any other right or remedy. A waiver must be in writing and is effective only in the specific instance and for the specific purpose for which it is given.

14.3 These Terms constitute the entire agreement between you and Prescribe Life Global Health Ltd for the Services and supersede all prior or contemporaneous statements, proposals or agreements on the subject matter. Nothing in this clause limits or excludes liability for fraud or fraudulent misrepresentation.

14.4 The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, fiduciary or agency relationship.

14.5 You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms (in whole or part) to an affiliate or in connection with a merger, reorganisation, or sale of assets.

14.6 We may provide notices to you via email to the address associated with your account or via in-product notices; you may provide legal notices to us at team@prescribelife.ai
14.7 These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.

15. Contact Information

If you have questions or concerns about these Terms, please contact us at:

Prescribe Life Global Health Limited

166-169 Great Portland Street, 5th Floor

London W1W 5PF, United Kingdom

Email: team@prescribelife.ai