Privacy Policy

Last updated: 13 November 2025

1. Introduction

1.1. This Privacy Policy of PrescribeLife.AI explains how we collect, use, and disclose information in connection with our websites, mobile applications, and digital services (the “Services”). This Privacy Policy also details your choices regarding your Personal Data and how we protect your privacy rights. It also explains our roles (controller/processor), lawful bases, international transfers, retention, automated decision-making, and your rights.
The Services are provided to you by Prescribe Life Global Health Ltd (“Company”, “we”, “our”, or “us”)

1.2. Your use of our Services is governed by our Terms & Conditions, incorporated by reference. Please review the Terms & Conditions for additional provisions relating to your rights and obligations.

1.3. Prescribe Life Global Health Ltd generally acts as an independent controller for personal data processed through the Services. Where a Coach uses the Services with their clients, the Coach acts as a separate controller for their own coaching purposes. In limited cases, we act as that Coach’s processor under a Data Processing Agreement. Where a Coach downloads or exports client data from the Services, the Coach assumes independent responsibility as controller for that data outside the Services. If you choose to share your data with a Coach, any data they export or store outside our Services is managed under their own privacy practices, and is no longer covered by this Privacy Policy.

1.4. By using our Services, you agree to the practices described in this Policy. If you disagree, please do not use the Services.

1.5. We may request age or consent verification where appropriate and may suspend access if age is misrepresented or cannot be verified.
1.6. The terms “Coach” and “Client” shall have the meaning assigned in our Terms and Conditions. Where you have entered into our Customer Agreement, you will generally be the “Customer” in that agreement and may also be referred to as a “Coach” in this Privacy Policy and our Terms and Conditions where you use the Services to deliver programmes to your own clients.

2. Definitions

For clarity in this Privacy Policy:

2.1. “Personal Data” means information relating to an identified or identifiable individual, such as name, email address, device identifiers, IP address, or wellness data.

2.2. “Processing” means any operation performed on Personal Data, whether by automated means or not, including collection, storage, use, disclosure, or deletion.

2.3. “Controller” means the organization that determines why and how Personal Data is processed. For most activities, PrescribeLife.AI acts as the Controller.

2.4. “Processor” means a third party that processes Personal Data on behalf of the Controller under documented instructions.

2.5. “Third-Party Providers” refers to carefully selected technology partners integrated into our Services to enable certain features and functionality. These providers process only the data necessary to perform their services under strict contractual and security safeguards. They are prohibited from using Personal Data for their own purposes.

2.6. “End-Users” means the individual whose Personal Data is being processed (e.g., end users, coaches).

2.7. “Services” means the PrescribeLife.AI platform, including the mobile app, website, coach portal, and integrations with third-party tools.

2.8. “Applicable Data Protection Law” means all laws governing data protection, including the EU GDPR, UK GDPR, California Consumer Privacy Act (CCPA/CPRA), and the Australian Privacy Act 1988.

2.9. “Special-Category Data” means data revealing health, genetic, or biometric information (or inferences about health) under GDPR/UK GDPR.

2.10. “Health Framework Data” means data accessed via Apple HealthKit, Google Health Connect, or similar OS frameworks.

3. Information We Collect

3.1. Subject to data minimisation, we may process the following categories of personal data:

Categories of Personal Data & Details

1. Identity & Contact Data

• What it includes: Name, email, organisation, user role, country

• Source: Provided directly by you during account creation, or by a Coach when inviting a Client

• Purpose: Create/manage your account, identify users, provide services, communicate with you

• Legal Basis:

  • Contract performance — Art. 6(1)(b)

  • Legitimate interests (service administration) — Art. 6(1)(f)

2. Account & Subscription Data

• What it includes: Service plan, billing records, payment metadata, support logs

• Source: Coach; payment processor (Stripe or equivalent)

• Purpose: Process payments, manage subscription, issue invoices, handle refunds

• Legal Basis:

  • Contract performance — Art. 6(1)(b)

  • Legal obligation (financial records) — Art. 6(1)(c)

3. Device & Technical Data

• What it includes: Device ID, OS version, IP address, crash logs, diagnostics

• Source: Automatically collected from your device/app; third-party SDKs

• Purpose: Operate platform, ensure compatibility, debug issues, detect misuse

• Legal Basis:

  • Legitimate interests (service operation & security) — Art. 6(1)(f)

4. Usage Data

• What it includes: Feature usage, sessions, logs, preferences

• Source: Automatically collected during service usage

• Purpose: Analyse performance, improve features, provide adoption insights

• Legal Basis:

  • Legitimate interests — Art. 6(1)(f)

  • Consent for non-essential analytics — Art. 6(1)(a) (PECR/ePrivacy)

5. Wellness / Health Data

• What it includes: Activity, sleep, mood reflections, wellness insights, AI-derived outputs

• Source: Provided by you or entered by your Coach with your authorisation

• Purpose: Provide wellness features and AI insights; support coaching interactions

• Legal Basis:

  • Explicit consent — Art. 6(1)(a), Art. 9(2)(a) (special category data)

6. Health Framework Data

• What it includes: Data from Apple HealthKit, Google Health Connect
  
  

• Source: From OS frameworks when you explicitly enable integration
  
  

• Purpose: Provide requested features; generate wellness insights

• Legal Basis:

  • Explicit consent — Art. 6(1)(a), Art. 9(2)(a)

7. Wearable / Third-Party Device Data

• What it includes: Apple, Garmin, Fitbit, and similar integrations

• Source: From third-party apps/devices you connect under their privacy policies

• Purpose: Sync and display activity/wellness data; enrich AI outputs

• Legal Basis:

  • Explicit consent — Art. 6(1)(a), Art. 9(2)(a)

8. Communications & Support Data

• What it includes: Emails, support tickets, feedback, consent logs

• Source: Provided by you when contacting support or exercising rights

• Purpose: Respond to enquiries, fulfil rights requests, resolve disputes

• Legal Basis:

  • Contract performance — Art. 6(1)(b)

  • Legal obligation — Art. 6(1)(c)

  • Legitimate interests — Art. 6(1)(f)

9. Website / Cookie Data

• What it includes: Cookies, analytics data, marketing pixels, SDK identifiers

• Source: Collected automatically from your browser/device based on cookie banner choices

• Purpose: Website operation, analytics, A/B testing, marketing (where allowed)

• Legal Basis:

  • Legitimate interests for essential cookies — Art. 6(1)(f)

  • Consent for analytics/marketing cookies — Art. 6(1)(a)

3.2. Health Framework Data and other special-category signals are used solely to provide features you request, are not used for advertising, profiling for ads, sale or data brokerage, and are shared only as necessary to provide the Services at your direction. You can revoke framework permissions in your device settings at any time.
3.3. Our Services are designed to support general wellness and resilience and are not a medical device or emergency-response tool. We generate AI-derived output and insights that may constitute “profiling” under data protection law. These are provided solely for informational wellness purposes, subject to evaluation by Coaches, and are not intended to produce legal or similarly significant effects on you. All AI-generated wellness insights are provided for informational purposes only. They do not constitute medical advice and should not be relied upon for diagnosis or treatment. Always seek guidance from a qualified health professional regarding your health. We do not make solely automated decisions with such effects. You may contact us to request a human review of any significant issue involving automated processing.

4. Disclosure of Personal Data

4.1. We disclose Personal Data to the following categories of recipients:

Recipient / Category

Purpose of Disclosure

Legal Basis / Safeguards

Processors (service providers)

Hosting, infrastructure, security, analytics (non-essential only with consent), payments, customer support.

Article 28 UK/EU GDPR contracts; processors act only on our instructions and must implement appropriate security measures.

Coaches (at your direction)

Delivering coaching programmes: access to wellness data, reflections, and adherence data you choose to share.

Your explicit action/consent when joining a programme. Coaches are independent controllers for exported data.

Professional advisers

Governance, audits, legal advice, insurance, and financing.

Legitimate interests (Art. 6(1)(f)) with confidentiality obligations.

Legal and compliance

Responding to lawful requests; protecting rights, safety, and security; meeting statutory obligations.

Legal obligation (Art. 6(1)(c)) and/or legitimate interests (Art. 6(1)(f)).

Business transfers

Merger, acquisition, reorganisation, or sale of assets.

Legitimate interests (continuity of services); subject to contractual safeguards.

Aggregated/anonymised data

Research, analytics, product improvement.

Not personal data; outside GDPR scope.

4.2. We do not sell personal data, nor do we share it for cross-context behavioural advertising. 

5. Your Data Protection Rights 

5.1. If you are located in the European Economic Area (EEA) or the United Kingdom (UK), you have specific rights under data protection laws:

• Right to be Informed. You have the right to clear and transparent information about how we use your data. This Privacy Policy is part of fulfilling that right.

• Right of Access. You may request a copy of the personal data we hold about you, including information on how it is processed.

• Right to Rectification. You may ask us to correct or update inaccurate or incomplete data.

• Right to Erasure (“Right to be Forgotten”). You may request deletion of your personal data where there is no compelling reason for its continued processing, subject to legal or contractual obligations.

• Right to Restrict Processing. You may request that we temporarily or permanently stop processing your data under certain conditions (e.g., if accuracy is contested).

• Right to Data Portability. You may request to receive your data in a structured, commonly used, machine-readable format and transfer it to another service.

• Right to Object. You may object to processing based on our legitimate interests, or to direct marketing.

• Rights Related to Automated Decision-Making and Profiling. You have the right not to be subject to a decision based solely on automated processing that produces significant legal or similar effects.

• Right to Lodge a Complaint. You may lodge a complaint with your local data protection authority

5.2. To exercise any of these rights, please contact us at team@prescribelife.ai or via the details in the Contact Us section. We will respond in accordance with applicable data protection law.

5.3. We may require you to provide reasonable information to verify your identity before responding, to protect against unauthorised access to your personal data. If you make a request on behalf of another individual, we may require evidence of your legal authority to act on their behalf.

5.4. If you are under 18, we may require confirmation or consent from your parent or legal guardian before processing a rights request.

5.5. We will respond to all valid requests without undue delay and in any event within one month. This may be extended by up to two further months if requests are complex or numerous. You will be informed of any extension and the reasons.

5.6. The exercise of these rights is free of charge. However, if your request is manifestly unfounded, repetitive, or excessive, we may charge a reasonable fee to cover administrative costs, or refuse to act on the request (in which case we will explain our reasons).

6. U.S. Privacy Rights

6.1 This Section applies to residents of California and, mutatis mutandis, residents of U.S. states with materially similar privacy laws (including, without limitation, Colorado, Connecticut, Utah, Virginia) to the extent those laws apply to us. To the extent state laws conflict, the law of your state of residence controls.

6.2. Categories of Personal Data Collected (Past 12 Months)

1. Identifiers

• Examples: Name, email, IP address, device ID, account credentials

• Source: Provided directly by you; collected from your device/browser

• Purpose: Account creation, service delivery, platform security

• Disclosed To:

  • Service providers

  • Coaches (only if you authorise sharing)
    
    

2. Commercial Information

• Examples: Subscription plan, payment reference metadata

• Source: Provided by you; received from payment provider (Stripe)

• Purpose: Billing, subscription administration, fraud prevention

• Disclosed To:

  • Payment processors

  • Accountants
    
    

3. Internet / Usage Data

• Examples: Device type, OS version, app usage logs, website cookies

• Source: Device/browser; analytics tools

• Purpose: Improve services, optimise performance, ensure security

• Disclosed To:

  • Hosting providers

  • Analytics providers (only with your consent)
    
    

4. Wellness / Health Data (Sensitive Data)

• Examples: Wearable/device signals, user reflections, AI-generated wellness insights

• Source: Directly from you via manual input or integrations you enable

• Purpose: Deliver wellness features; generate personalised insights

• Disclosed To:

  • Only your authorised Coach (no external sharing)
    
    

5. Inferences / AI-Derived Output

• Examples: AI-generated wellness scores, behavioural insights

• Source: Derived internally from your inputs and connected signals

• Purpose: Provide informational wellness support

• Disclosed To:

  • Not shared externally
    
    

6. Communications

• Examples: Support emails, user feedback, consent logs

• Source: Directly from you

• Purpose: Customer support, service improvements, compliance with legal obligations

• Disclosed To:

  • Support service providers
    
    

6.3. We collect the categories of personal information listed above for the business purposes identified therein. We do not sell personal information and do not share personal information for cross-context behavioural advertising. We do not use or disclose sensitive personal information (including wellness/health signals and any genetic data you explicitly provide) for purposes other than those that are necessary and proportionate to provide the Services you request, ensure security/integrity, and comply with law.

6.4. Subject to statutory exceptions and you being a resident of the states whereby respective privacy laws are applicable, you may exercise the following rights:

• Right to Know/Access. Obtain the categories and specific pieces of personal information we collected about you in the 12 months preceding your request, the sources, purposes, and categories of recipients.

• Right to Delete. Request deletion of personal information we collected from you, subject to permitted exceptions (e.g., security, legal compliance, completion of transactions).

• Right to Correct. Request correction of inaccurate personal information maintained by us.

• Right to Data Portability. Request a copy of certain personal information in a portable, readily usable format.

• Right to Opt-Out. Opt-out of any sale or sharing of personal information (we do not sell/share); opt-out of processing for targeted advertising (not performed); and opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects (not performed).

• Right to Limit Use/Disclosure of Sensitive Personal Information (CA). You may direct us to limit SPI to uses necessary to provide the Services; we already do so limit.

• Right to Non-Discrimination. You will not be denied goods/services, charged different prices, or provided a different level/quality of Services for exercising your rights.

• Right to Appeal. If we refuse your request, you may appeal within 30 days. We will provide a written explanation and instructions for further escalation to your state regulator if you remain dissatisfied.

6.5. Submit requests by emailing team@prescribelife.ai or through in-app privacy settings. For opt-out preference signals (e.g., Global Privacy Control, “GPC”) received via your browser, we honour such signals as required by applicable law. We will take reasonable steps to verify your identity commensurate with the sensitivity of the request (e.g., match two or three data points; require account login). If you use an authorised agent, we may require: (i) notarised or otherwise verifiable written authorisation from you; and (ii) direct confirmation from you, unless exempted by law.  We will acknowledge your request within 10 days and respond within 45 days; where reasonably necessary, we may extend once for a further 45 days and will notify you of the extension and reasons. We do not charge a fee unless a request is manifestly unfounded or excessive, in which case we may charge a reasonable fee or refuse to act (with reasons).

6.6. We do not offer programs that constitute a “financial incentive” under the CCPA/CPRA. If we introduce such a program, we will provide a separate notice describing the material terms and how to opt in/out.

6.7. To the extent required by law, we maintain records of consumer requests and our responses for at least 24 months and will publish request metrics where mandated.

7. Australian Privacy Rights

7.1. This Section applies to individuals in Australia and explains our handling of “Personal Information” and, where relevant, “sensitive information” (including health information) under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). The following rights are granted:

• Access (APP 12). You may request access to personal information we hold about you. We will provide access within a reasonable period (ordinarily within 30 days), subject to permitted exceptions (e.g., unreasonable impact on the privacy of others, legal privilege, unlawful activities, enforcement, or where giving access would be unreasonable).

• Correction (APP 13). You may request correction if your personal information is inaccurate, out-of-date, incomplete, irrelevant, or misleading. If we refuse correction, we will provide written reasons and, if requested, take reasonable steps to associate a statement of your correction request with the information.

• Anonymity and Pseudonymity (APP 2). Where lawful and practicable (e.g., general enquiries), you may interact with us anonymously or using a pseudonym.

• Direct Marketing (APP 7). We will only send direct marketing communications in accordance with the APPs and applicable spam laws. You may opt-out at any time using unsubscribe links or by contacting us.

7.2. We may require identity verification commensurate with the nature of the request. Access is generally free of charge. However, if your request entails substantial administrative costs (e.g., locating archived records), we may charge a reasonable fee and will inform you in advance.

7.3. We may disclose personal information to overseas recipients (e.g., the UK, EU/EEA, U.S.) for hosting, support, and service provision. Before doing so, we will take reasonable steps to ensure the overseas recipient does not breach the APPs in relation to your information (e.g., by using contractual safeguards and technical measures). Where practicable, we will notify you of the countries where disclosures are likely to occur.

8. Data Retention

8.1. We retain personal data only for as long as is necessary for the purposes for which it was collected, or for longer where retention is required to establish, exercise or defend legal claims, to comply with statutory obligations (including tax and accounting), or to respond to lawful requests from competent authorities. When retention is no longer justified, data will be securely deleted or irreversibly anonymised.

8.2. Subject to the principle above and any legal hold:

• Active account data (identity, account, subscription, usage, wellness/special-category data): retained for the duration of the user’s account and up to 30 days following account closure to facilitate user-initiated export and orderly decommissioning; thereafter deleted or anonymised.

• Support records and communications: retained up to 24 months for service quality, dispute resolution, and audit trail.

• Billing and financial records (including Stripe metadata and invoices): retained at least 7 years to satisfy tax and accounting obligations.

• Security and diagnostic logs: raw logs are typically retained 90 days; high-level aggregated metrics may be retained indefinitely, where they do not reasonably identify an individual.

8.3. Where reasonably necessary for contemplated or actual mergers, acquisitions, restructurings, or asset transfers, or where a legal hold applies (e.g., litigation, regulator inquiry), we may preserve relevant records beyond the periods above until such matters are resolved.

8.4. We engage certain third parties to process personal data on our behalf (our ‘processors’). A current list of these processors, describing the nature of the processing they perform, is available at HERE. We may update this list from time to time. If we make material changes, we will notify you in advance (e.g., by email or website notice) at least 30 days before the changes take effect, unless immediate use of a new processor is necessary for security, compliance, or operational reasons.

8.5. Where we transfer Personal Data from the EU, EEA, Switzerland, or UK to countries that do not have an “adequacy” decision, we rely on appropriate safeguards, such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission,

• the UK International Data Transfer Addendum (IDTA), or

• other transfer mechanisms permitted under Applicable Data Protection Law.

9. Security Measures

We implement appropriate technical and organizational measures to protect your Personal Data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These include:

• Encryption – all data is encrypted in transit (TLS/SSL) and at rest.

• Access Controls – access is restricted to authorized personnel only, under the principle of least privilege.

• Regular Security Assessments – systems and practices are assessed for vulnerabilities and updated accordingly.

• Incident Response – we maintain a formal plan to promptly address and mitigate data breaches.

• Data Backups & Redundancy – regular backups and redundant systems ensure availability and resilience.

• Training & Confidentiality – staff and contractors receive data protection training and are bound by confidentiality obligations.

While we take commercially reasonable measures to protect your Personal Data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

• Breach Notification. In the event of a data breach affecting Personal Data, we will follow our incident response plan and, where required by law (including GDPR/UK GDPR), notify the relevant supervisory authority without undue delay and, where feasible, within 72 hours after becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify affected users without undue delay, describing the nature of the breach, likely consequences, and measures taken or proposed to address it. We will also make any additional notifications required under applicable U.S. state, EU, UK, or other laws.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons and pixels) to track activity on our Services and store certain information. Cookies are small data files placed on your device. They help us:

• Operate and Improve our Services: Essential cookies enable core functionality, such as security, network management, and accessibility.

• Analyze Usage: Analytical/performance cookies allow us to recognize and count the number of visitors and see how visitors move around our Services. This helps us improve the way our Services work.

• Personalize Your Experience: Functional cookies remember choices you make (such as your username, language, or region) and provide enhanced, more personal features.

• Marketing and Advertising: We may use cookies to deliver advertisements relevant to your interests and to measure the effectiveness of our advertising campaigns.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may prevent you from taking full advantage of the Services or impact certain functionalities.

Where required by law (including the UK/EU), we only set non-essential cookies with your prior consent via our cookie banner, and you may change or withdraw your consent at any time. For clarity, health, genetic, and wellness data are never combined with cookies, pixels, or advertising technologies, and are never used for marketing, retargeting, or personalised advertising.

11. Links to Third-Party Websites

Our Services may contain links to websites or services operated by third parties. Please be aware that we are not responsible for the privacy practices or the content of such other sites. This Privacy Policy applies solely to information collected by PrescribeLife.AI. We encourage you to read the privacy policies of any third-party websites you visit.

12. Children’s Privacy 

Our Services are not directed to children under the age of 13 (or the relevant minimum age in your jurisdiction). We do not knowingly collect Personal Data from children below this age. If we become aware that we have collected such information, we will take steps to delete it promptly.

If you are between 13 and 18 (or the age of majority in your jurisdiction), you may only use the Services with the consent of your parent or guardian.

If you believe we may have collected information from a child without proper consent, please contact us immediately.

13. Changes to this Privacy Policy

13.1. We may amend this Privacy Policy from time to time to reflect changes in our processing activities, legal obligations, or technical and organisational measures. Where the changes are material (for example, if we introduce new categories of personal data, new purposes, or materially change who we share data with), we will:

• provide you with clear, advanced notice through the Services, by email, or both;

• identify the key changes and the date they take effect; and

• where required by law, seek your renewed consent before applying those changes to processing based on consent (e.g., use of health/wellness data, marketing, or optional integrations).

13.2. For non-material updates (for example, clarifying language or improving readability), we will update the “Last Updated” date at the top of this Privacy Policy and make the revised version available on our website.

13.3. Your continued use of the Services after the effective date of a revised Privacy Policy will constitute your acknowledgement of the changes. Where a change requires renewed consent, the relevant features will remain disabled until such consent is obtained.

14. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Prescribe Life Global Health Limited

166-169 Great Portland Street, 5th Floor

London W1W 5PF, United Kingdom

Email: team@prescribelife.ai

Terms & Conditions

Last updated: 13 November 2025

1. Introduction

1.1. These Terms & Conditions (“Terms”) constitute a legally binding agreement between you (“you”, “your”) and Prescribe Life Global Health Ltd (“we”, “us”, “our”), a company incorporated in England and Wales, governing your access to and use of the PrescribeLife.AI website, mobile application, coach portal, and related services (collectively, the “Services”).

1.2. By creating an account, accessing the website, or using the Services in any way, you confirm that you are at least 18 years old, or at least 13 years old and have obtained verifiable consent from a parent or legal guardian, and that you have legal capacity to enter into these Terms. We may request age verification where reasonably required and may suspend or terminate access if age is misrepresented or cannot be verified.

1.3. These Terms set out the basis on which we provide the Services to you, and your rights and obligations when using them. They incorporate by reference our Privacy Policy and Cookie Policy, and any coach, enterprise, or data-processing terms agreed with you. If you access the Services via an Apple App Store or Google Play Market, the store’s terms govern the relationship between you and that store; as between you and us, these Terms prevail. Where there is a conflict, any signed enterprise, customer, or coach agreement takes precedence over these Terms to the extent of the conflict. 

1.4. The Services are provided for general wellness and informational purposes only. They do not constitute medical advice, diagnosis, or treatment, and they must not be relied upon in emergencies or critical situations. If you believe you may be experiencing a medical or mental health emergency, you must immediately call your local emergency number.

1.5. The Services may include features powered by artificial intelligence and automated decision-support. Any insights, prompts, or recommendations generated by these systems are probabilistic, may be incomplete or inaccurate, and are provided for informational wellness purposes only, not as medical, clinical, or legal advice. You remain responsible for your own decisions and for seeking professional care when needed.

1.6. We may update or revise these Terms from time to time. We will post the updated Terms with a “Last Updated” date, and material changes will take effect on the date stated in the notice (or, if none is stated, upon posting). Your continued access to or use of the Services after the effective date constitutes acceptance of the revised Terms.

1.7. We may change, improve, add, suspend, or discontinue any aspect of the Services (including AI features, integrations, or content) at any time, with or without notice, and without liability, provided that we will use reasonable efforts to give advance notice of any material adverse change where practicable.

1.8. In these Terms: (a) headings are for convenience only and do not affect interpretation; (b) words in the singular include the plural and vice versa; (c) “including,” “include,” and “for example” are not limiting; (d) references to a “person” include natural persons, companies, and other legal entities; (e) references to “writing” include email and in-product notices; (f) “day” means calendar day and “Business Day” means Monday–Friday (excluding public holidays in England and Wales); (g) references to any law, regulation, or rule are to that law as amended, re-enacted, or replaced from time to time and, unless stated otherwise, to the laws of England and Wales; and (h) “we,” “us,” and “our” refer to Prescribe Life Global Health Ltd, and “you” and “your” refer to the individual user (or the organisation on whose behalf the Services are used, in which case you represent that you are authorised to bind that organisation).

2. Definitions

For the purposes of these Terms & Conditions (“Terms”): 

2.1. “Coach” means an independent wellness coach, consultant, or organisation that subscribes to the PrescribeLife.AI platform in order to deliver services to Clients. Where you have entered into a separate Customer Agreement with us, you will generally be the “Customer” in that agreement and treated as a “Coach” for the purposes of these Terms when using the Services to deliver programmes to your own clients.

2.2. “Client” means an individual invited by a Coach to access and use the Preslie mobile application in connection with a coaching program.

2.3. “Coach Portal” means the paid web-based dashboard made available to Coaches for program configuration, tracking, and Client management.

2.4. “Services” means collectively the PrescribeLife.AI website, the Preslie mobile application, the Coach Portal, and any related services, features, content, integrations, or AI tools provided by Prescribe Life Global Health Ltd.

2.5. “AI Output” means any insight, prompt, or recommendation generated by artificial intelligence based on processed content.

2.6. “Subscription Term” means the term during access to Services, whether on a paid or free trial basis.

2.7. “Third-Party Integrations” means external applications, platforms, devices, or services (such as Apple Health, Google Health Connect, Fitbit, or Garmin) that interoperate with or are connected to the Services.

3. Services

3.1. The Services consist of: (a) the Coach Portal; and (b) the Preslie mobile application, which is accessible only by invitation from a Coach and enables Clients to receive daily prompts, track activities, and share wellness-related information with their Coach. We provide the Services solely as a technology platform. We do not employ, supervise, or act as agents for Coaches, and we are not a healthcare provider. All coaching services are delivered independently by Coaches, who remain solely responsible for their own conduct, advice, and duty of care to Clients.

3.2. We are not a party to any agreement between a Coach and a Client. Coaches remain solely responsible for their own conduct, advice, content, and duty of care to Clients. 

3.3. Coaches and Clients are responsible for creating and maintaining their accounts. Each account must be registered to a single named individual and may not be shared or transferred. Where a Coach account is created on behalf of an organisation, the person creating the account confirms that they have the authority to bind that organisation to these Terms. 

3.4. Coaches and Clients are responsible for maintaining the confidentiality of account credentials and for all activity under their accounts. You must maintain reasonable security of credentials (including strong passwords and, where available, multi-factor authentication). You remain responsible for all activity under your account.

3.5. Clients may only create accounts when invited by a Coach. By accepting such an invitation, Clients agree that their data may be shared with the inviting Coach through the Services, in accordance with our Privacy Policy and any applicable data protection laws. Clients retain control to withdraw such access at any time through account settings. If your Coach exports or stores your data outside the Services, that data is no longer covered by these Terms or our Privacy Policy.

3.6. We reserve our rights to remove content, disable integrations, throttle features, suspend or terminate access, and cooperate with law enforcement where we reasonably believe these Terms have been breached or harm may occur. 

3.7. You are solely responsible for obtaining, operating, and maintaining the compatible devices, software, internet connectivity, and security configurations required to use the Services.

3.8. Certain features may be labelled ‘beta’, ‘early access’ or similar. Such features are provided for evaluation, may be modified or withdrawn at any time without liability, and may not meet the same reliability or support levels as generally available features.

4. Coach Portal use 

4.1. Subject to timely payment of all fees and compliance with these Terms, each Coach receives a limited, revocable, non-exclusive, non-transferable licence, during the Subscription Term, to access and use the Coach Portal solely for its own business purposes. Sublicensing, timesharing, service-bureau provision, and use outside your own personal practice are prohibited. 

4.2. Use of the Coach Portal is subject to certain limitations: 

• You must not upload, transmit, or make available content that is unlawful; defamatory; deceptive or misleading; invasive of privacy; infringing; obscene; harassing; hateful or discriminatory; that promotes self-harm, violence, or illegal activity; or that presents any content as medical advice, diagnosis, or treatment. 

• You must not: (a) copy, modify, adapt, translate, decompile, reverse engineer or attempt to derive source code; (b) bypass, probe or interfere with security or access controls; (c) introduce malware, viruses or harmful code; (d) overload, stress-test or otherwise disrupt the Services; (e) scrape, harvest or systematically extract data (including via bots or spiders) except via documented interfaces we expressly provide; or (f) remove/obscure proprietary notices or publish performance tests without our prior written consent.

4.3. The Services may generate AI Outputs. AI Outputs are probabilistic, may be incomplete or inaccurate, and are provided solely for informational and wellness purposes. Coaches must review AI outputs and remain solely responsible for all interpretations, decisions, and actions. AI outputs must not be relied upon as medical, clinical, diagnostic, legal, or safety-critical advice, or as the sole basis for any decision affecting a Client. 

4.4. The Coach recognises that the Services are not an emergency or crisis triage system and do not provide continuous monitoring or alerts. If any person may be at risk, you must direct them to emergency services and follow your professional protocols. You must implement reasonable security controls for any device or environment you use to access the Coach Portal, including strong credentials, device encryption, current patches, and (where available) multi-factor authentication.

4.5. You must use the Coach Portal in accordance with and in full compliance with applicable law and laws of the jurisdiction where you reside.

5. Mobile application terms

5.1. Upon installation, each Client receives a limited, revocable, non-exclusive, non-transferable licence to install and use the Preslie app (“App”) on a device they own or control, solely for personal, non-commercial wellness use in connection with their coaching programme. Clients must not copy, modify, distribute, rent, lease, sell, sublicense, or create derivative works of the App; decompile, reverse engineer, or attempt to derive its source code; circumvent technical protections; use the App while driving or in unsafe situations; or use the App in any way that infringes rights or breaches law. 

5.2. When the App is obtained via the Apple App Store or Google Play, you specifically recognize that:

• These Terms are between you and Prescribe Life Global Health Ltd, not with Apple or Google.

• Apple and Google have no obligation to provide maintenance, support, or warranties for the App;

• Your use of the app is also subject to the applicable store’s terms.

• You must comply with applicable third-party terms (e.g., mobile data plan). 

5.3. If you enable Apple HealthKit, Google Health Connect, or similar, data is used solely to provide features you request, not for advertising or data brokering, and is not shared with third parties except to provide the Services at your direction.
5.4. The App and Services are not medical devices and are provided for wellness purposes only. Any AI-generated insights are suggestions only and may be incomplete or inaccurate. They must never replace professional medical advice.

6. Service Plans

6.1. Your use of the Coach Portal is subject to the subscription plan selected at the time of registration (“Service Plan”). Each Service Plan specifies the features, limits, fees, and billing cadence. If we offer a free or discounted trial period, access will automatically convert to the paid Service Plan at the end of the trial unless you cancel before expiry. Trials are provided once per organisation unless we expressly agree otherwise. Subscriptions are billed securely via Stripe or another designated payment processor. We do not process coach subscriptions through Apple or Google in-app purchase systems.

6.2. Subscriptions are annual and auto-renew for successive twelve (12) month terms unless you cancel at least 30 days before renewal. Where we offer a quarterly instalment option, instalments are payment schedules towards the annual fee and do not create a separate subscription term.
6.3. If you upgrade your Service Plan during a billing period, additional fees are charged on a pro-rata basis for the remainder of that period, and the upgraded fees apply thereafter. Downgrades take effect at the next renewal date. We may, at our discretion, allow an earlier downgrade, but you will not be entitled to any refund or credit for unused fees.

6.4. We may modify or discontinue Service Plans, including features and pricing. Unless otherwise agreed in writing, changes become effective at the start of your next renewal term following at least 30 days’ prior notice. You may elect to terminate at renewal if you do not accept the revised Service Plan. Immediate adoption of new plans is possible by written notice.

6.5. All amounts are exclusive of VAT, sales tax, or similar indirect taxes, which you are responsible for paying. We will not collect or remit taxes on your net income. If payment fails, you have ten (10) days to cure after notice; otherwise, we may suspend or terminate access.

6.6. We may revise fees at renewal by giving at least 30 days’ notice. Continued use after renewal constitutes acceptance.

6.7. If you cancel within ninety (90) days of your initial purchase, you are entitled to a full refund of the subscription fee. Thereafter, subscriptions are non-refundable, and you will retain access until the end of the Subscription Term. Enterprise or custom agreements may specify different liability terms, which shall prevail over this clause.

7. Service availability

7.1. We are not responsible for failures, delays, or service interruptions caused by:

1. telecommunications, hosting, or internet service providers;

2. third-party software, hardware, or integrations not controlled by us; or

3. unauthorised access resulting from your failure to maintain adequate security.

7.2. We may perform scheduled or emergency maintenance of the Service from time to time. We will use reasonable efforts to notify you in advance of planned maintenance. Downtime due to maintenance, force majeure events, or third-party failures shall not constitute a breach of these Terms.

7.3. Neither party is liable for delay or failure to perform caused by an event beyond its reasonable control, including Internet/hosting or cloud provider failures, denial-of-service or other cyber events, power outages, strikes, epidemics, war, sanctions, governmental action, or natural disasters, provided the affected party uses reasonable efforts to mitigate. Downtime due to such events shall not constitute a breach.

8. Intellectual Property

8.1. All right, title, and interest in and to the software, algorithms, user interface, platform designs, UI/UX, content, brand, trademarks, logos, domain names, and other proprietary materials comprising or used by the Services (“PrescribeLife IP”) remain vested exclusively in Prescribe Life Global Health Ltd or its licensors. No ownership rights are transferred to you by virtue of these Terms. Except as otherwise specified in these Terms, nothing shall be construed as granting you, by implication, estoppel, or otherwise, any licence or other interest in any PrescribeLife IP. 

8.2. You retain all rights in any content, data, or information you submit, upload, or provide to us via Service (“User Content”). By providing User Content, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, adapt, display, transmit, and otherwise use and process it as required to provide the Services, to improve the Services, as well as for the purposes of security, backup, analytics, and legal compliance.

8.3. If you provide feedback, suggestions, improvements, or ideas regarding the Services (“Feedback”), you grant us an irrevocable, perpetual, worldwide, royalty-free, transferable licence to use, exploit, modify, or incorporate such Feedback into the Services or other products, without attribution obligation or payment to you.

9. Term & Termination

9.1. These Terms apply from the moment you first access or use the Services and continue to apply for as long as you maintain an account or otherwise use the Services.

9.2. You may terminate your use of the Services at any time by closing your account through your account settings or by contacting support. Termination of your account does not entitle you to a refund of fees already paid, except as expressly provided in Section 6 (Service Plans and Refunds).

9.3. We may suspend or terminate your account or access to the Services immediately, in whole or in part, if: (a) you breach these Terms;(b) your use of the Services creates or may create a security, operational, or legal risk; (c) any fees due remain unpaid after notice and a reasonable cure period; or (d) we are required to do so by law, regulator, or app-store provider.

9.4. Upon termination of your account or access to the Services: (a) all rights and licences granted to you under these Terms immediately cease; (b) all fees accrued up to the termination date remain payable; (c) you will have a 30-day period to export any data from the Services (where applicable), after which we may securely delete it in accordance with our Privacy Policy.

9.5. Provisions relating to intellectual property, confidentiality, acceptable use, disclaimers, limitations of liability, indemnities, governing law, and any other terms which by their nature are intended to survive termination, shall continue in force.

10. Warranties & Disclaimers

10.1. To the fullest extent permitted by law, the Services are provided on an “AS IS”, “AS AVAILABLE” and “WHERE IS” basis. We expressly disclaim all representations, conditions, and warranties of any kind, whether express, implied, or statutory, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, accuracy, reliability, quality, or non-infringement. We do not warrant that the Services, or any part of them, will be uninterrupted, error-free, free from defects or viruses, secure, available at all times, or that content will always be current, complete, or accurate. Temporary interruptions may occur, including during maintenance, upgrades, or due to factors outside our reasonable control.

10.2. Any AI Output generated by artificial intelligence or automated decision-support tools is probabilistic, may be incomplete, inaccurate, or inappropriate in certain contexts, and is provided solely for general informational wellness purposes. AI outputs are not medical, clinical, diagnostic, legal, or safety-critical advice. Coaches and Clients remain fully responsible for interpreting and acting on outputs, and must not rely on them as the sole basis for any decision.

10.3. We make no warranty as to the availability, quality, accuracy, completeness, timeliness, or continued compatibility of any third-party integrations (including but not limited to wearables, operating-system frameworks such as HealthKit or Health Connect, or DNA kits). Such third-party services are outside our control and may be modified, suspended, or discontinued without notice or liability. We do not guarantee continued compatibility with third-party integrations and reserve the right to remove them at any time.

10.4. The Services are designed solely to support wellness, resilience, and lifestyle goals. They are not intended to provide or replace medical advice, diagnosis, treatment, or emergency support. PrescribeLife.AI is not a healthcare provider, and the Services must not be relied upon in emergencies or critical situations. If you believe you may be experiencing a medical or mental health emergency, you must immediately contact your local emergency services or a qualified healthcare professional.

11. Limitation of Liability

11.1. We exclude all liability for indirect, special, incidental, exemplary or consequential loss; loss of profit, revenue, business, contracts, anticipated savings, goodwill; loss or corruption of data; and loss arising from inability to use the Services. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, wilful misconduct, or any liability which cannot lawfully be limited or excluded. We are not responsible or liable for the acts, omissions, advice, content, communications, or services of Coaches, nor for any third-party integrations or materials

11.2. Our total aggregate liability to you arising out of or in connection with these Terms or the Services (whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution, or otherwise) is limited to the greater of: (a) the total fees you actually paid to us for the Services in the twelve (12) months immediately preceding the event giving rise to liability; or (b) GBP £500.

12. Data Use & Privacy

12.1. Our collection, use, and disclosure of personal data is further described in our Privacy Policy, which is incorporated into these Terms by reference. Nothing in these Terms limits your rights, or our obligations, under applicable data protection laws.

12.2. Coaches who access client data through the Services acknowledge that they act as independent controllers of that data in their relationship with their clients, and are responsible for handling such data in compliance with applicable data protection law, these Terms, and our Privacy Policy. Coaches must not use, disclose, or export client data outside the scope of the Services without the client’s explicit consent. 

12.3. Where we act as a processor of personal data on, our processing is governed by a Data Processing Agreement entered into with you, which forms part of these Terms. In the event of conflict, the Data Processing Agreement prevails for processing on your instructions.

13. Indemnities

13.1. You shall indemnify, defend and hold harmless Prescribe Life Global Health Ltd, its affiliates, officers, employees and agents from and against all claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with: (a) your misuse of the Services or breach of these Terms; (b) any claim concerning your coaching services (including allegations that they were unlawful, misleading, negligent, or caused loss, injury, or damage); (c) IP infringement arising from your User Content, branding, or customisations; (d) data misuse or unlawful processing by you or your authorised users (including use outside platform controls); and (e) your violation of law (including defamation, privacy, discrimination, or computer misuse).

13.2. We shall indemnify, defend, and hold you harmless against any third-party claim in the United Kingdom that the Services, when used by you in accordance with these Terms and our documentation, infringe that third party’s intellectual property rights, subject to the exclusions below. This indemnity does not apply to the extent the claim arises from: (a) your misuse of the Services or use contrary to these Terms or our documentation; (b) combination of the Services with any product, service, or content not supplied by us, if the claim would not have arisen but for that combination; or (c) any User Content, branding, customisation, or data supplied by you or on your behalf. If such a claim arises, we may, at our option: (i) procure the right for you to continue using the Services; (ii) modify or replace the Services so they become non-infringing without materially reducing functionality; or (iii) terminate access to the affected part and pro-rate refund prepaid, unused fees for the remainder of the Subscription Term. This clause sets out your sole and exclusive remedy for any IP infringement claim against the Services.

14. Miscellaneous

14.1. If any provision of these Terms is held to be unlawful, void, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it enforceable and, if not possible, severed; the remaining provisions shall continue in full force and effect.

14.2. A failure or delay by either party to exercise any right or remedy under these Terms shall not constitute a waiver of that or any other right or remedy. A waiver must be in writing and is effective only in the specific instance and for the specific purpose for which it is given.

14.3. These Terms constitute the entire agreement between you and Prescribe Life Global Health Ltd for the Services and supersede all prior or contemporaneous statements, proposals, or agreements on the subject matter. Nothing in this clause limits or excludes liability for fraud or fraudulent misrepresentation.

14.4. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, fiduciary, or agency relationship.

14.5. You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms (in whole or part) to an affiliate or in connection with a merger, reorganisation, or sale of assets.

14.6. We may provide notices to you via email to the address associated with your account or via in-product notices; you may provide legal notices to us at team@prescribelife.ai
14.7. These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim. You may also have mandatory consumer protection rights under the law of your country of residence, which are not affected by these Terms.

15. Contact Information

If you have questions or concerns about these Terms, please contact us at:

Prescribe Life Global Health Limited

166-169 Great Portland Street, 5th Floor

London W1W 5PF, United Kingdom

Email: team@prescribelife.ai

Wellness Disclaimer 

Last updated: 13 November  2025

Important Notice
Preslie provides general wellness and resilience support — not medical care.
The messages and insights generated within the app are AI-assisted and provided for informational purposes only. They are not medical, clinical, therapeutic, or diagnostic advice, and must never replace consultation with a qualified health professional.

PrescribeLife.AI is not a healthcare provider, and the Preslie app is not designed for emergencies or mental-health crises.

If you ever feel unsafe, distressed, or in crisis, please contact your qualified health professional or local emergency services immediately.

Your use of Preslie is governed by our Terms & Conditions and Privacy Policy.

By continuing, you acknowledge that:
(a) You remain solely responsible for your personal wellbeing decisions; and
(b) PrescribeLife.AI, its affiliates, and your Coach are not liable for how you interpret or act on AI-generated content.

☑ I understand that Preslie provides wellness support only and is not a substitute for professional medical or mental-health advice. I have read and agree to the Terms & Conditions and Privacy Policy, and I acknowledge that responsibility for my decisions and wellbeing rests with me — not with PrescribeLife.AI or my Coach.