Professional Experience

SUMMARY

Equity-minded higher education professional with progressive experience in enrollment management, first-year onboarding, academic advising support, and retention initiatives within two and four-year higher education institutions in Arizona. Demonstrated leadership in program design, staff training, supervision, and data-informed student success strategies. Experienced in building structured onboarding processes, implementing case-management models, and developing assessment frameworks aligned with Guided Pathways and institutional effectiveness standards. Currently completing my culminating class for my  Master of Education in Higher and Postsecondary Education at Arizona State University with an overall 4.0 GPA.

CORE COMPETENCIES

First-Year Success Strategy & Implementation

Program Development & Infrastructure Design

Retention & Early Alert Systems

Academic Advising & Case Management

Supervision & Staff Training

Cross-Functional Leadership

Guided Pathways Alignment

Assessment Planning & KPI Development

Equity-Minded Student Support

Student Information Systems (PeopleSoft, SIS, Salesforce)

FERPA Compliance & Confidential Records Management

Bilingual Student Support (Spanish)

EDUCATION

Master of Education - Higher and Postsecondary Education

Arizona State University, Tempe, AZ  

May 2026                                                                                                

GPA: 4.00

Bachelor of Psychology                                                                                           

Bachelor of Behavioral Health Science               

Grand Canyon University, Phoenix, Arizona

May 2023

GPA: 3.95

• Graduated with honors, president’s list, Summa Cum Laude

• Studied abroad in Barcelona, Spain, Summer 2022 - Spanish language immersion

PROFESSIONAL EXPERIENCE

Military Enrollment Coach     

Arizona State University, EdPlus 

February 2026 - Present

• Manage caseloads of military-connected students from inquiry through enrollment using Salesforce and PeopleSoft.

• Implement structured onboarding workflows to promote enrollment momentum and first-term readiness.

• Utilize CRM dashboards and performance metrics to monitor engagement, outreach effectiveness, and conversion outcomes.

• Collaborate cross-functionally with academic advising, veteran services, and enrollment teams to coordinate intervention strategies.

• Deliver proactive outreach and individualized academic planning support aligned with persistence and completion goals.

Restaurant Supervisor & Trainer               

Old Spaghetti Factory, Phoenix, AZ

December 2022 - February 2026

• Supervise front-of-house operations, financial processes, and staff performance in a high-volume environment.

• Train new employees in service standards, office operations, marketing coordination, and financial reporting.
  
  

• Develop and implement workflow procedures to ensure operational efficiency and quality control.

• Provide ongoing coaching, feedback, and performance support to maintain team accountability.

NASPA Executive Board Member — Graduate Student Liaison        

Phoenix, AZ

October 2024 - Present

• Attends bi-weekly meetings with board members to meet district-wide agenda requirements

• Assists in conference planning specific to breakout rooms to h, ost the 2025 NASPA Drive-in Conference

• Plans and coordinates statewide social events to increase AZ NASPA participation

• Networks across the Maricopa Community Colleges system and the three major AZ universities to broaden student support reach

Summer Graduate Intern        

Phoenix College, Phoenix, AZ 

May 2025 - July 2025

• Supported new student orientation, enrollment events, and Guided Pathways onboarding initiatives

• Developed two post-orientation Canvas LMS modules to improve first-year transition and student engagement

• Assisted with advising workflow coordination and student follow-up processes

• Observed advising caseload management strategies and academic pathway planning

Student Site Support            

Rio Salado College, Phoenix, AZ

February 2024 - May 2025

• Provided intake, advising support, and registration services for GED Prep and ESL prospective students

• Delivered proactive case-management-style student support focused on onboarding and academic transition

• Coordinated across admissions, instructional teams, and testing centers to support retention and early academic momentum

• Maintained compliance with FERPA and district regulations while managing student records in SIS and AAEDMS

• Supported retention initiatives through consistent follow-up, milestone tracking, and culturally responsive communication

Instructional Assistant  

Grand Canyon Education, Phoenix, Arizona 

January 2023 - May 2023

• Assisted up to 100 students in math and psychology courses to promote student success

• Coordinated with the instructional team to teach classes, organize student data, and prepare lecture materials to ensure the successful completion of class periods

• Held 20 hours of office hours each week per course to provide 1:1 tutoring and mentoring, and student services to first and second-year undergraduate students

Student Worker             

Discover GCU, Phoenix, AZ

September 2019 - December 2022

• Organized early college outreach and orientation trips for prospective incoming students from U.S. high schools (all 50 states) to increase awareness of GCU undergraduate student services and academic programs

• Prepared and presented group advising sessions on study abroad and psychology programs for student audiences of up to 50 to increase awareness of academic programs

• Acted as a liaison between students, the administrative team, and parents to ensure a positive, educational, and safe experience

• Worked as a Server, food runner, expo, and barback at an on-campus dining restaurant

Undergraduate Research Club President            

Grand Canyon University, Phoenix, AZ

2023

• Co-founded and led a student organization focused on research publication and faculty collaboration.

• Designed structured mentoring pathways to guide members through proposal development, research execution, and publication

• Facilitated faculty partnerships and organized academic engagement events

PROGRAM DESIGN & RESEARCH EXPERIENCE

Program Evaluation Design - TRIO Upward Bound                                    

Arizona State University

2025

• Designed a comprehensive program evaluation framework for TRIO Upward Bound at Gateway Community College

• Developed logic models, measurable persistence benchmarks, retention KPIs, and credit accumulation indicators

• Created implementation plans, staffing models, data collection tools, and assessment reporting templates

• Integrated qualitative and quantitative methodologies aligned with federal TRIO compliance and institutional effectiveness standards

• Proposed scalable continuous improvement processes aligned with accreditation practices

Academic Research Project Principal Investigator                        

Grand Canyon University

2023-2024

• Designed and led research study from proposal through data collection, analysis, and publication

• Produced two published research articles in the Canyon Journal of Undergraduate Research

• Presented findings at university symposium and academic conference

Canyon Journal of Undergraduate Research 2-time Contributing Author                                

Grand Canyon University, Phoenix, AZ

2022-2023

CERTIFICATIONS

FERPA Level I & II

ACUE – Fostering a Culture of Belonging

TESOL

CITI Human Subjects Research

REFERENCES AVAILABLE ON REQUEST

EDUCATION

Master of Education, Higher and Postsecondary Education
Arizona State University, Tempe, AZ
Expected May 2026
GPA: 4.00

Bachelor of Psychology
Bachelor of Behavioral Health Science
Grand Canyon University, Phoenix, AZ
May 2023
GPA: 3.95 | Summa Cum Laude | President’s List
Study Abroad: Spanish Language Immersion, Barcelona, Spain (Summer 2022)

RESEARCH INTERESTS

• Equity-minded student success frameworks

• Guided Pathways implementation and assessment

• First-year transition and persistence models

• Case-management advising structures

• Enrollment management strategy for underserved populations

• Military-connected and adult learner persistence

• Program evaluation design in federally funded access programs
  
  

PUBLICATIONS/PROJECTS

Beggs, H. (2025). New Student Orientation [Canvas learning module]. Phoenix College.

Beggs, H. (2023). Social capital and socioeconomic status: A rurality-focused comparative review of higher educational attainment in the United States and Colombia. Canyon Journal of Undergraduate Research, 1(1), 57–67.

Beggs, H. (2023). Growing into addiction: Examining the relationship between childhood attachment and substance use disorder. Canyon Journal of Undergraduate Research, 1(1), 89-100.

RESEARCH EXPERIENCE

Principal Investigator

Grand Canyon University | 2023–2024

• Designed and executed an independent research study from proposal development through data collection and analysis.

• Utilized quantitative and qualitative methodologies.

• Published two peer-reviewed articles in the Canyon Journal of Undergraduate Research.

• Presented findings at university symposium and academic conference.

Program Evaluation Design – TRIO Upward Bound

Arizona State University | 2025

• Designed a comprehensive program evaluation framework for TRIO Upward Bound (Gateway Community College).

• Developed logic model, persistence benchmarks, retention KPIs, and credit accumulation indicators.

• Created staffing models, data collection instruments, and assessment reporting templates.

• Integrated qualitative and quantitative methods aligned with federal TRIO compliance standards.

• Proposed scalable continuous improvement framework aligned with accreditation practices.

Strategic Enrollment Management Plan

Arizona State University | 2025

• Designed a comprehensive SEM plan and presented it to the Associate Dean of PVCC and the President of PVCC

• Integrated enrollment, advising strategies, marketing, financial planning, AI, and data tracking to create a well-rounded mock-up of an official university-wide SEM plan

• Connected with the Dean of Enrollment at GCC to gain insight into actionable community college SEM plans

• Created an executive summary for quick, professional reference

TEACHING EXPERIENCE

Instructional Assistant

Grand Canyon University | January 2023 – May 2023

• Supported instruction in undergraduate math and psychology courses (100+ students).

• Held 20 weekly office hours providing 1:1 academic mentoring and tutoring.

• Assisted with lecture preparation, grading, and student performance tracking.

• Supported first- and second-year student academic success initiatives.

PROFESSIONAL EXPERIENCE IN HIGHER EDUCATION

Military Enrollment Coach

Arizona State University – EdPlus | February 2026 – Present

• Manage caseload of military-connected students from inquiry through enrollment.

• Implement structured onboarding and early engagement workflows.

• Analyze CRM dashboards to assess outreach effectiveness and conversion metrics.

• Collaborate across advising, veteran services, and enrollment units to coordinate interventions.
  
  

Student Site Support

Rio Salado College | February 2024 – May 2025

• Provided Spanish/English bilingual intake and advising support for GED Prep and ESL populations.

• Delivered case-management-style onboarding and transition support.

• Coordinated cross-functionally to support retention and early academic momentum.

• Maintained FERPA compliance and student record integrity.

Summer Graduate Intern

Phoenix College | May 2025 – July 2025

• Supported Guided Pathways onboarding initiatives and new student orientation.

• Developed and published a dual-part Canvas LMS transition module focused on first-year engagement.

• Assisted in advising workflow design and student follow-up systems.
  
  

LEADERSHIP EXPERIENCE

Graduate Student Liaison, NASPA Executive Board

Arizona NASPA | October 2024 – Present

• Participate in statewide strategic planning and governance meetings.

• Assist in planning the 2025 NASPA Drive-In Conference.

• Coordinate engagement initiatives to increase graduate student participation.
  
  

President & Co-Founder, Undergraduate Research Club

Grand Canyon University | 2023

• Founded a student research organization focused on publication and faculty collaboration.

• Designed structured mentorship pathways for research proposal development and publication.

• Organized faculty-student academic engagement events.
  
  

PROFESSIONAL PRESENTATIONS

The relationship between perceived family social support and self-efficacy in young adults from collectivistic populations, Keynote Presentation, Canyon Undergraduate Research Symposium, Grand Canyon University, 2023

Fostering Human Flourishing in a Transforming World, Grand Canyon University, Student Presentation, 2023

Poster Presentation, Spring Behavioral Health Conference, Grand Canyon University, 2022

PROFESSIONAL AFFILIATIONS

• NASPA – Student Affairs Administrators in Higher Education

• Arizona NASPA Executive Board
  
  

CERTIFICATIONS

• FERPA Level I & II

• ACUE – Fostering a Culture of Belonging

• TESOL

• CITI Human Subjects Research