Terms & Conditions

TERMS AND CONDITIONS:

KEY HOLDER SERVICES- NO CHARGE IF A VENDOR PICKS UP AND DROPS OFF YOUR KEY AT OUR OFFICE. THE VENDOR MUST BE RESPONSIBLE FOR LOCKING THE PROPERTY BACK UP BECAUSE ASSURE RPOPERTY CARE DOES NOT TAKE RESPONSIBILITY ONCE THE KEY IS RELEASED AT YOUR REQUEST. PLEASE CALL OR EMAIL THE OFFICE TO GIVE PERMISSION FOR THE VENDOR TO PICK UP THE KEY. THERE IS A $50/HR CHARGE IF WE HAVE TO MEET THE VENDOR AT YOUR HOUSE.

BATTERIES, LIGHT BULBS, AND AIR FILTERS WILL BE BILLED AS AN ADDITIONAL CHARGE AND REPLACED AS NEEDED DURING THE INSPECTION SERVICE. ALL OTHER WORK FOUND DURING INSPECTIONS WILL REQUIRE CUSTOMER APPROVAL.

MAITENANCE/CLEANING/POOL & SPA SERVICES DURING CHANGEOVER- WE REQUEST A $100 THRESHOLD FOR EMERGENCY REPAIRS DURING CHANGEOVER THAT DO NOT NEED APPROVAL. THIS HELPS EXPEDITE THE REPAIR PRIOR TO THE NEXT GUEST CHECK IN. PLEASE ALERT THE OFFICE IF YOU DO NOT APPROVE OF THIS THRESHOLD.

WORK COMPLETED WITHIN NORMAL BUSINESS HOURS (7 DAYS PER WEEK 9AM-6PM) IS PER OUR STANDARD RATE SCHEDULE. AN EMERGENCY FEE OF $100.00 PLUS THE HOURLY RATE WILL BE INCURRED AFTER HOURS. EMERGENCY # 252-619-4482 OR 757-323-4499.

ALL COMPLAINTS OR CONCERNS MUST BE SUBMITTED WITHIN 24 HOURS OF GUEST CHECK IN UNLESS IT IS SOMETHING THAT OCCURS DURING THE STAY. YOU SHOULD INCLUDE THIS IN YOUR WELCOME EMAIL TO YOUR GUESTS. ALL CLEANING CONCERNS WILL BE ADDRESSED WITHIN 24 HOURS.

EXTERIOR MAINTENANCE IS NOT PART OF THE CLEANING FEE. WE HAVE AN EXTERIOR MAINTENANCE PACKAGE IF YOU ARE INTERESTED BUT MOST ITEMS CAN REALLY BE TAKEN CARE OF BY EXPLICIT CHECK OUT INSTRUCTIONS FOR YOUR GUESTS. BE SURE TO INCLUDE THAT THEY NEED TO PUT ALL EXTERIOR FURNITURE BACK TO WHERE IT WAS AND TO CLEAN THE GRILL IF THEY USED IT. WE CAN HELP YOU WRITE A GUEST CHECKOUT LIST IF NEEDED.

THERE IS A HIGH DEMAND FOR OUR SERVICES BUT WE MUST LIMIT THE NUMBER OF HOUSES THAT WE TAKE ON EACH YEAR. FOR YEARLY AGREEMENT RENEWALS, PRIORITY WILL BE GIVEN TO THE OWNERS THAT MAINTAIN THEIR PROPERTY TO THE HIGHEST STANDARDS. WE REQUEST THAT OUR PROPERTIES ARE DEEP CLEANED AT LEAST ONCE PER YEAR (TWICE FOR YEAR ROUND RENTALS), EXTERIOR MUST BE MAINTAINED AND CLEANED (POWERWASHED, PAINTED, ETC), CARPETS CLEANED EVERY SIX MONTHS, PEST CONTROL SERVICES ARE A MUST, AND EXPLICIT GUEST CHECK OUT INSTRUCTIONS ARE A MUST.

THIS AGREEMENT CAN BE CANCELED ANYTIME WITH A 14 DAY WRITTEN NOTICE. CANCELATIONS MUST BE IN WRITING AND EMAILED TO INFO@ASSUREPROPERTYCARE.COM

PROVIDE A RENTAL SCHEDULE FOR THE SEASON AND KEEP IT UPDATED

LINEN SERVICE PROVIDED WITH CLEANING REQUIRES A MINIMUM OF TWO SETS OF OWNER-SUPPLIED LINENS PER HOUSE. LINENS SHOULD BE BUDGETED FOR YEARLY BECAUSE THEY NEED TO BE REPLENISHED PERIODICALLY. PLEASE LEAVE EXTRAS IN YOUR OWNER’S CLOSET FOR EMERGENCY SITUATIONS IF YOU DO NOT WANT TO USE OUR STOCK. WE LAUNDER LINENS OFF SITE AND THEY ARE NOT ALWAYS READILY AVAILABLE IF A GUEST REQUESTS MORE DURING THEIR STAY.

STERILIZATION FEE DURING COVID 19 PANDEMIC: This fee is required during the COVID 19 pandemic for each turnover to help keep our staff and your guests safe. $25 of this cost covers the cost of the EPA approved medical grade cleaner we use and the time for someone to walkthrough the house and spray all high touch areas. The other $10 helps to compensate for extra laundering time of the lightweight blankets.

ASSURE PROPERTY CARE IS ONLY LIABLE FOR SERVICES PROVIDED BY ASSURE PROPERTY CARE. DAMAGES INCURRED FROM TENANTS WILL BE PHOTOGRAPHED AND BROUGHT TO OWNERS ATTENTION ON A DAMAGE REPORT. ASSURE PROPERTY CARE ACTS AS A SERVICE PROVIDER/COORDINATOR FOR SOME SERVICES AND CAN NOT BE HELD LIABLE FOR DAMAGES NOT DIRECTLY CAUSED BY ASSURE PROPERTY CARE. ALL OF OUR VENDORS ARE FULLY INSURED.

PLEASE DO NOT DISCONTINUE PROPERTY SERVICES (LANDSCAPING, POOL/HOT TUB) PRIOR TO YOUR RENTAL SEASON COMING TO AN END. IF YOU CHANGE SERVICE PROVIDERS, PLEASE UPDATE OUR SERVICE AGREEMENT ACCORDINGLY.

PLEASE MAKE SURE WE HAVE YOUR UPDATED EMAIL ADDRESS ON FILE. THIS IS WHAT WE USE FOR INVOICING AND ALSO FOR GOOGLE DRIVE FOR A LINK TO YOUR FOLDER.

PLEASE CALL OR EMAIL THE OFFICE WITH ANY QUESTIONS OR CONCERNS 252-597-1000 INFO@ASSUREPROPERTYCARE.COM

ESTIMATES: If you approve an estimate, please sign it and send it back to us. We will send you a 50% deposit invoice and the remaining balance will be due at the end of the project. HOA fees, applications, and approvals are the responsibility of the customer. Permitting is the responsibility of the customer unless noted otherwise on the estimate. All out of scope work must be requested via email and will be invoiced per our current rate schedule. By approving the estimate, you agree to settle any disputes or claims arising out of or relating to this contract, or the breach thereof, to be settled by arbitration administered in Currituck County, North Carolina and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

INVOICES: Invoices are due within 7 days. $35 LATE FEES WILL BE INCURRED MONTHLY AFTER THEY BECOME 30 DAYS PAST DUE.