Try typing "American School in London" instead of "The American School in London."
Check your spelling.
Make sure you are connected to the Internet.
You are allowed a maximum of three eBooks or audiobooks at one time. Please check your total items and return one if necessary.
Another patron might be using this item. You will know this if you are given an option to place a hold.
It might be that you need to select a different book because Mellon Library has met its limit from the publishing company for the month for total number of uses. You can place a hold on this book and you will be notified in Sora when the usage refreshes.
It is currently in use by another patron. Please place a hold on the book.
Check to see if you are reading the sample and need to borrow the book.
Make sure you are using your correct username. This will be your ASL username, not your email. It is most likely your first name, last initial, and the year you started at ASL. For example venishab18. For families who have been at ASL since 2009-2010, it will be your last name and first initial.
In late August or September, you received an email with your username and pin. Please search your inbox for an email from mellonlibrary@asl.org. For additional support or any questions, please email the Head Librarian, venisha_bahr@asl.org.