A : Room  Discrepancy status is status of the room that show us the room situation that "physically checked" by the Housekeeping and room status according to the system do not match.  The SOP  of Room Discrepancy you can find in HK and FO manual;

1. Checking Room status

2. Discrepancy report

3. Resolve Discrepancy and DND Reports From Housekeeping

In order to controlling guest supplies and monitor the expenses, housekeeping team should familiar with below steps :

• Follow correct steps of cleaning sequence to ensure all amenities used by guest are refilled accordance the standard set up

• Room attendant make request of guest supplies base on daily consumption to set up on the room attendant's trolley

• Ensure  all amenities are arranged neatly on the room attendant's trolley according to the trolley standard set up to avoid damage before used

• All guest supplies neatly arranged in the amenities store room usingFIFO system and record In and out, ensure the store room ventilation systems are working properly, and the air quality is freshened(free of any unpleasant odors) and not humid

• Guest supplies consumptions are recorded in monthly bases and use the inventory report for P&L analysis and inline with the budget .

Below points should be considered to maintain the long life of linen & towels :

- Sufficient PAR stock of linen and towel (minimal 4 PAR if using outside laundry)

- Proper linen & towel storage . Linen storage should have proper air circulation to maintain the store  is not moist . The moist storage can cause  moldy linen  and towels

- Proper container for soiled linen & towel ( Linen & towels should not put directly attached to the floor to avoid new stain )

- Correct use of linen and towels. Linen and towel should not use for cleaning rug

- Accurately monthly linen inventory to control PAR stock

Acid  stain on tiles are too stubborn to go but there are many organic or natural products available  like baking soda with vinegar,salt, lemon Juice and many more . There are numerous tile floor cleaners, there is a simple trick to remove acid stain from tiles flooring can be tried :

• For fresh stain  you can use Baking soda  ( spray amount of baking soda onto the stain, it will neutralized the acid )

• If the stain is old ( make a thick paste of baking soda with water and spread the paste onto the stain, leave a few minutes and wipe them away the paste, repeat if needed )

• If the stain still remains, moist the area with dilute ammonia, it will neutralize the acid, now rinse the area well with water to remove any remaining residue from the ammonia

We  suggest to consult the expertise of floor cleaning, because they may see the different in work done by floor cleaning expertise ( call I clean or Diversey )

Note : Do not use a strong base acid chemicals for your room or public area 

Hotel cleanliness is the most important aspect for every hotel. Maintaining the hotel areas must always be the aim of the staff,  not only looking tidy but also being clean and hygienic. Some aspects to maintain and improve the cleanliness :

• Well trained and motivated staff. Well trained and motivated staff to ensure they understand how important the  hotel cleanliness and  hygiene are  and they able implement it in a correct way

• Right procedure of cleaning process. Follow the 6 steps cleaning process to clean the room  {link}

• Use color code cleaning cloth. Use specific colour of cloth  to prevent the risk of spreading of germs and avoid mistakes can happen. The SOP color code cleaning cloth can be find {link}

• Quality Control Inspections . It is important to implement quality control checks by doing self audit or to have  quality control inspection together with room division team (HK, FO and Engineering) and GMs, to point out which areas are not in standard and need some improvements. 

• Listen the feedback and take action. The feedback can be from internal (team) or external (guest), act on what the feedback and make improvements

The following  points can be considered to control room attendant productivity :

• Calculate the length of room attendant should clean the room to determine how many rooms they need to clean in daily . Use the "6 steps cleaning process" procedure as a cleaning sequenze to determine the length of cleaning the room

• Efficiently room assignment

• Ensure  the room attendant understand of room priority. The SOP of room priority can be found {link}

• Supervisor to control room attendant control sheet to make sure their sequence are efficient

• Control room status in the system frequently

The normal warranty for a mattress is 10 years, after 10 years the bed will lose its original comfort and support. But it's depend on how we maintain the long life of the mattress and frequency of use of the mattress

The following suggestions will help prolong the life of  mattress:

• Using a mattress pad or protective cover will help avoid stains, which are not covered by the warranty.

• Rotate your mattress to promote even wear.

• Use a good quality bed frame .

• To eliminate bends in the border wiring that surrounds the mattress, avoid sitting or standing on the edge of your mattress or box spring.