Need help?
Quick answers to common questions
Embedded Files
ArborFest is here! Need help? Email arborfest@arbor-education.com for support
Before the conference starts
Q: I can't access the sign up page to register for a session
A: This is most likely an issue with your browser. For the best experience we suggest:
Using Google Chrome or Firefox
Clearing your cache by going to your browser settings
If that doesn't work, you can also try viewing the page in an incognito window. This should get around any browser settings that may be blocking you.
Q: How do I join a session at ArborFest?
A: It's simple!
Sign up to the webinars you'd like to attend in the schedule. Make sure you use your school/MAT email address when you register
Check your inbox for your confirmation email(s). You'll receive one email for each session you sign up to - the email will contain your access link for the session
Don't worry if you can't find your original confirmation emails - you'll also get a reminder email for each session 30 minutes before it starts. Just click the link in the email to join the webinar at the start time!
Q: Is there a limit on the number of people who can come from my school/MAT?
A: Nope! Bring as many staff as you like. Just share this website with them so they can sign up!
Q: Are there any technical things I should check before joining ArborFest?
A: You don't need to download anything to access the vast majority of our webinars. However, if you're coming to a Feedback Forum or the Virtual Networking session, make sure you download Zoom ahead of time from: https://zoom.us/download
We also recommend that you:
Make sure you have a reliable internet connection so that you can watch the sessions easily
Consider using Google Chrome or Internet Explorer for the best experience
Q: I can't come anymore - what do I do?
A: Not to worry! We know that plans change sometimes. There's no need to cancel your tickets - we'll send you the recordings for the sessions you registered for when the festival is over, so you won't miss out.
Q: How can I join the digital Arbor Community?
A: Just click here to join the digital Arbor Community – your online space to ask questions, share best practice and learn from fellow Arbor schools.
During the conference
Q: I can't hear anything in the session/webinar!
A: You've probably not enabled sound in BigMarker (our webinar tool) yet. You should see a button called "Click for Sound" in the middle of the presenter's screen - just click that, and the sound should work!
Q: Will you share slides and a recording of the sessions?
A: Yes! You'll be sent a recording of the session automatically once it ends. We'll then share all slides on Monday 22nd March by email.
Q: My question isn't answered on this page - how can I reach you?
A: No problem. Send us an email at arborfest@arbor-education.com
Q: I have more questions after the session, how can I continue the conversation?
If you haven’t already, join the Arbor Community – your online space to ask questions, share best practice and learn from, and support, fellow Arbor schools.
And stay in the loop by following us on Twitter or LinkedIn!
Where we're hosting ArborFest
Most of the sessions at ArborFest will be held on a webinar tool called BigMarker. There's no need for you to download anything to access these webinars. Just join with the link we'll send you via email when you sign up!
Our Feedback Forums and the Virtual Networking Session will be held on Zoom.
We recommend downloading Zoom before ArborFest here (choose "Zoom Client for Meetings"): https://zoom.us/download
We'll send you a Zoom link to join the Feedback Forums before ArborFest using the email address you used to sign up. See you there!
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