Tech Help

We are aware that students are having a difficult time playing videos on our site during peak learning hours. Here are some things to try that have helped (unfortunately, they have not always worked).

Solution 1

Make sure to use Chrome when trying to watch videos on our specialist sites (art, music, library, and phy ed). Safari does not seem to work during peak learning hours. FYI, your iPads will default to Safari when opening a link.

Solution 2

Go directly to the playlist section on Mr. Nelson's YouTube channel (linked below) and find the video you are looking for, under "videos" tab

YouTube Channel Playlists

https://www.youtube.com/channel/UCXtYQm7IGIAzVHNQGwbMWZw/videos

FYI, if you search for Mr. Nelson's YouTube channel (search Chad Nelson), it's the one with the "mountains and low lying clouds" as a background picture.

Solution 3

If possible, use a personal device (tablet, computer, phone) to access our specialist sites during peak learning times. We understand that not everyone has access to another device, but it seems like school-issued iPads are having the most trouble accessing our videos during peak learning times.

Solution 4

PE usually provides a PDF document on your grade-level page for students to use when completing the activity (you can complete the daily activity without using the video). We understand the lesson videos provide additional help for students, but if all else fails, do your best using the PDF document.

Solution 5

If you're still having trouble, try accessing our sites during non-peak learning times. Unfortunately, many of these issues come from the amount of traffic on the internet with everyone working from home (jobs and school).

We know technology can be very frustrating when it's not working correctly (and immediately). Distance learning is new territory for everyone, and we are working quickly to find solutions to these problems. Thanks for being patient and helping us to find the way.