ApnaDr PRIVACY POLICY
Last Updated: [DATE]
1. INTRODUCTION
Ballistic Learning System ("Company", "we", "our", "us") operates the ApnaDr platform ("ApnaDr"), which facilitates online healthcare consultations and related services.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information and health information of users.
By using ApnaDr, you consent to the collection and processing of your information as described herein.
2. INFORMATION ApnaDr COLLECTS
Personal Information
● Full name
● Mobile number
● Email address
● Date of birth
● Gender
● Residential address
● Profile photograph
● Emergency contact information
● Government-issued identification details, where required by law
Health Information
To provide healthcare-related services, ApnaDr may collect:
● Medical history
● Consultation records
● Prescriptions
● Diagnostic reports
● Laboratory reports
● Treatment details
● Health conditions and symptoms
● Vaccination records
● Healthcare provider notes
● Insurance-related health information
Technical Information
ApnaDr may automatically collect:
● IP address
● Device information
● Browser type
● Operating system
● Device identifiers
● Location data (subject to your consent)
● Application usage data
● Log and analytics information
Payment Information
When you make payments through ApnaDr, ApnaDr may collect:
● Billing details
● Transaction references
● Payment status information
ApnaDr does not store complete debit card, credit card, UPI PIN, banking passwords, or other sensitive payment credentials. Payments are processed through authorized payment service providers.
5. PURPOSE OF DATA COLLECTION
ApnaDr collects and process personal data for the following purposes:
Healthcare Services
● Scheduling appointments
● Facilitating online and offline consultations
● Maintaining electronic health records
● Generating prescriptions
● Providing diagnostic and healthcare services
● Coordinating care between healthcare providers
Account Management
● Creating and managing user accounts
● User authentication and verification
● Customer support and grievance resolution
Communication
● Appointment confirmations and reminders
● Service notifications
● Healthcare-related updates
● Customer support communications
Platform Improvement
● Analytics and performance monitoring
● Service enhancement and optimization
● Product development and research
Legal and Regulatory Compliance
● Compliance with applicable laws and regulations
● Prevention of fraud, abuse, and unauthorized activities
● Enforcement of our Terms of Use
● Responding to lawful requests from government authorities
6. CONSENT
By using ApnaDr, you provide your consent for the collection, storage, processing, and use of your personal data for the purposes described in this Privacy Policy.
Where required by applicable law, ApnaDr will seek explicit consent before processing sensitive personal data, including health-related information.
You may withdraw your consent at any time by contacting ApnaDr. Withdrawal of consent may affect ApnaDr’s ability to provide certain services.
7. SHARING OF INFORMATION
ApnaDr does not sell personal information.
ApnaDr may share your information with:
Healthcare Professionals
● Doctors
● Hospitals
● Clinics
● Diagnostic centers
● Laboratories
● Pharmacies
Only to the extent necessary for providing healthcare services.
Service Providers
ApnaDr may engage trusted third-party service providers for:
● Payment processing
● Cloud hosting
● Data storage
● SMS and email delivery
● Customer support
● Analytics services
Protection of personal information by such third-party service providers shall be the responsibility of the third party services providers, in accordance with their respective privacy policy.
Legal Authorities
ApnaDr may disclose information:
● To comply with applicable laws;
● In response to court orders or legal processes;
● To government authorities and law enforcement agencies;
● To protect the rights, safety, and security of ApnaDr, its users, and the public.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of such transaction, subject to applicable legal requirements.
8. DATA SECURITY
ApnaDr maintains reasonable administrative, technical, and physical safeguards to protect personal data, including:
● Data encryption in transit and at rest
● Secure cloud infrastructure
● Access control mechanisms
● Authentication and authorization systems
● Security monitoring and auditing
● Regular security assessments
While ApnaDr strives to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. DATA RETENTION
ApnaDr retains personal data only for as long as necessary:
● To provide our Services;
● To comply with legal and regulatory obligations;
● To resolve disputes;
● To enforce agreements.
Upon expiration of the retention period, data may be securely deleted, anonymized, or archived in accordance with applicable laws.
10. YOUR RIGHTS
Subject to applicable law, you may have the right to:
● Access your personal data;
● Correct inaccurate or incomplete information;
● Update your profile information.
● Request deletion of your data.
● Withdraw consent;
● Request details regarding the processing of your personal data;
● Lodge a grievance regarding data processing.
Requests may be submitted through the contact details provided below.
11. COOKIES AND TRACKING TECHNOLOGIES
ApnaDr may use cookies, pixels, and similar technologies to:
● Improve website functionality;
● Remember user preferences;
● Analyze platform usage;
● Enhance security and performance.
ApnaDr may use third-party analytics, advertising, security, or performance tools that place cookies on user devices. Such third parties are governed by their own privacy policies.
You may modify your browser settings to refuse cookies; however, certain features may not function properly.
Continued use of the Platform after consent constitutes acceptance of cookie usage as described herein.
12. THIRD-PARTY LINKS AND SERVICES
Services of ApnaDr may contain links to third-party websites, applications, or services.
ApnaDr is not responsible for the privacy practices, policies, or content of such third parties. Users are encouraged to review the privacy policies of third-party services before providing personal information.
13. CHILDREN'S PRIVACY
ApnaDr is not intended for use by children under the age of 18 without the supervision or consent of a parent or legal guardian.
If ApnaDr becomes aware that personal data has been collected from a child without appropriate authorization, ApnaDr may take reasonable steps to delete such information.
14. CROSS-BORDER DATA TRANSFERS
Where permitted by applicable law, personal data may be processed or stored outside India by authorized service providers.
In such cases, ApnaDr will implement reasonable safeguards to ensure adequate protection of personal data.
15. CHANGES TO THIS PRIVACY POLICY
ApnaDr may revise this Privacy Policy from time to time. Any material changes will be communicated through:
● Website notifications;
● Mobile application notifications;
● Email communications; or
● Other reasonable means.
Continued use of ApnaDr following any update constitutes acceptance of the revised Privacy Policy.
16. GRIEVANCE OFFICER
In accordance with applicable Indian laws, users may contact our Grievance Officer regarding any privacy-related concerns.
Grievance Officer
ApnaDr
Email: privacy@apnadr.com
Address: [Insert Registered Office Address]
Response Time: Within the timelines prescribed under applicable law.
17. CONTACT US
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact:
ApnaDr
Email: support@apnadr.com
Website: www.apnadr.com
Address: [Insert Registered Office Address]
18. ACKNOWLEDGEMENT
By accessing or using ApnaDr, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, processing, storage, and use of your information as described herein.