Password Management

Recovery Phone registration

Forgotten Password or Locked account activation

Voluntary Password Change

Step 1: Log in using your ANU EMAIL ADDRESS and the CURRENT PASSWORD

Step 2: Setup Authentication Phone on SET IT UP NOW LINK

Select COUNTRY and enter your AUTHENTICATION PHONE NUMBER.

Then choose either to get a CALL or a TEXT from Microsoft in which you will receive the validation code.

Click VERIFY after receiving the code.

Click Finish

SIGNOUT of the Registration page.

N\B: Registration is done ONCE!

Step 1: Enter your ANU EMAIL ADDRESS

Step 2: Click on “NEXT” button and then click on “FORGOT MY PASSWORD

Step 3: VERIFY your USER NAME (USER ID) and enter the characters in the provided picture then click “NEXT

FOR OPTION ONE (I FORGOT MY PASSWORD):

Step 1: Go “NEXT”

VERIFICATION

Enter COMPLETE PHONE NUMBER and click “TEXT

Enter VERIFICATION CODE sent to your phone and click “NEXT

Enter “NEW PASSWORD” and “CONFIRM THE NEW PASSWORD”

Click “FINISH


FOR OPTION TWO (I KNOW MY PASSWORD, BUT STILL CAN’T SIGN IN):

VERIFICATION

Enter COMPLETE PHONE NUMBER and click “TEXT

Enter VERIFICATION CODE sent to your phone and click “NEXT

Note:

  • Password length must be 7 and above characters
  • Must contain a mix of upper case, lower case, numbers (and/or special characters).
  • Cannot be part of your name.
  • Not a previously used password