Team Functions
Take Live Calls
Return Calls
Return VM
Online Portal registration
Online Payments
Architectural Changes Request
Provide account info and print statements
Sending guideliness for:
Rental Applications
Community Architectural Guideliness
Automathic Payments
Dispute Charges
Follow up with Owners
Provide information and clarification regarding Violations
Provide information to realtors, title companies and prospective buyers.
LIVE CHAT
Provide attorney´s information to owners that have not paid
Provide information on community restrictions and regulations
Follow up with ARC request approvals
Request for fund transfers and refunds
Take owner´s reports
Follow up on fee removal requests
Take Payments over the phone
Send gate forms and follow up on gate and pool access
Statistics
#Of Calls handled from 01/01/2021 to 05/31/2021:
Outbound: 2,499
Inbound: 11,321
#Of emails handled from 01/01/2021 to 05/31/2021:
5,423
Savings info
Average Annual Wage (USA): $35,413.00
Andes Annual Cost: $22,740.00
Savings per Position: $12,673.00
Number of Positions: 2
Total Savings: $25,346.00
Meet the Team