Frequently Asked Questions

Below you will find an organized list of FAQ with complete answers and resources.

Imagine Literacy At Home

Imagine Language & Literacy

Follow these simple steps to help your child begin using their Imagine Learning program:

1. Please use a laptop, tablet, or desktop, cell phones aren't supported

2. Contact your child's teacher to receive their login credentials
   - Still not able to login? Email or text Support

3. Watch the Parent Introduction in English or Spanish

4. Students in Language & Literacy watch this video

If you are in need of technical support for virtual learning, you can contact a member of the technology department. Support will be available from 8:00 a.m. - 3:00 p.m., Monday-Friday:

By Email: amhersthelpdesk@amherstschools.org This will generate a helpdesk support ticket and will be assigned to a technician. Please check your spam folder in case a response is marked spam.

By Phone: (716) 362-3034 and leave a message with the following required information:

• Student Name/Grade Level or Staff Name

• Call back number

• Describe the Technical Issue

If your Chromebook is broken, please contact our Technology Department. Support will be available from 8:00 a.m. - 3:00 p.m., Monday-Friday:

By Email: amhersthelpdesk@amherstschools.org This will generate a helpdesk support ticket and will be assigned to a technician. Please check your spam folder in case a response is marked spam.

By Phone: (716) 362-3034 and leave a message with the following required information:

• Student Name/Grade Level or Staff Name

• Call back number

• Describe the Technical Issue

This step-by-step tutorial will support you in locating your login information from ASPEN and logging into Google.

Click here to access the tutorial.

If you have questions about a particular classroom assignment, please email your child's teacher. Click here for a staff directory database.

The work expectation for students in K-5 is 2 hours per day. If your student receives Academic Intervention Services, your child may have a few additional assignments to complete throughout the week.

Classroom teachers will be providing you with the Google Classroom code on Monday, April 13.

Building and District emails are sent to you through our student management system, ASPEN. If you do not believe you are receiving these emails, please contact your child's teacher.

The Tiger Cub Passport is a document that identifies the digital resources that your child will be learning from. Links to these resources, tutorial videos and your child's username and password are also included in the passport. If you need a passport, you should contact your child's teacher.