Privacy Policy
Last Updated: [15/1/2026]
This Privacy Policy describes how Alphasoftx Limited (“we”, “us”, “our”, or the “Company”), a company incorporated in Hong Kong, collects, uses, processes, stores, and discloses information about you when you use our mobile application(s) (the “App”) and related services (collectively, the “Services”). By accessing or using our App, you agree to the collection and use of information in accordance with this Privacy Policy.
Contact Email: admin@alphasoftxglobal.com
1. Information We Collect
Personal Information You Provide
We may collect personal information you voluntarily provide when you interact with the App or contact us. This may include:
Email address
Other contact details you choose to submit to us
This information is used to respond to inquiries, provide support, and improve our Services.
Automatically Collected Information
When you use the App, we may automatically collect certain technical information, including:
Device identifiers and model
Operating system and version
IP address and mobile network information
Usage information (how and when you use the App)
Analytics data for improving App performance
This information does not necessarily identify you personally.
Non-Personal Information
We may also collect aggregated or anonymized data that cannot reasonably be used to identify you personally.
2. How We Use Your Information
We use collected information for the following purposes:
To provide, maintain, and improve our Services
To communicate with you about updates, support, and promotions
To analyze usage trends and monitor App performance
To prevent fraud and protect the security of our Services
To comply with legal obligations
We will only process your personal information where we have a valid legal basis to do so, such as your consent, fulfilling a contract, or legitimate interests.
3. What Legal Bases Do We Rely On To Process Your Information?
We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
Consent: We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
Legal Obligations: We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
Vital Interests: We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
For investigations and fraud detection and prevention
For business transactions provided certain conditions are met
If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
For identifying injured, ill, or deceased persons and communicating with next of kin
If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
If the collection is solely for journalistic, artistic, or literary purposes
If the information is publicly available and is specified by the regulations
4. Sharing and Disclosure of Information
We do not sell personal information about our customers. We may share your information with:
Service providers who help us operate the App and provide Services (e.g., analytics, hosting)
Third-party partners when necessary to complete a transaction or fulfill your request
Business transfers such as mergers or asset sales
We do not sell your personal information to third parties for commercial purposes.
5. Location and International Transfers
Your information may be processed and stored in servers located outside your country of residence. By using the App, you consent to international transfers of your information consistent with this Policy.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Once your information is no longer needed, we will securely delete or anonymize it.
7. Security
We implement reasonable technical and organizational measures to protect the security of your information. However, no security system can be guaranteed to be 100% secure, and we cannot guarantee the absolute security of your information.
8. Children’s Privacy
Our App is not intended for individuals under the age of 13. We do not knowingly collect personal information from minors under 13. If we become aware that we have collected information from a minor, we will take steps to delete it as soon as practicable.
9. Your Privacy Rights
Depending on where you are located, you may have certain rights regarding your personal information, including:
Right of access to personal data
Right to correction or update
Right to deletion or restriction of processing
Right to object to processing
Right to data portability
To exercise these rights, please contact us at admin@alphasoftxglobal.com.
10. Third-Party Links
Our App may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies when you visit their platforms.
11. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting a revised version with an updated “Last Updated” date. Your continued use of the App after such updates indicates your acceptance of the changes.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
📧 admin@alphasoftxglobal.com