Valuable Links
The Dealer Portal/HUB
All questions regarding details on promotion, device, and pricing. Best practice is to check multiple times daily!
Metro by T-Mobile Uniforms and Gear: www.T-MobileGear.com & www.T-Mobileuniforms.com Questions: tmocs@sunriseid.com – Gear@t-mobile.com
Assurant Resource Center:
Important Contacts:
DSG:
(800) 373-2876
· Customer pin requests (including high security)
· Customer Account support (tickets for issues, billing issues, credit requests, etc.)
For assistance with activations, call DSG or the porting department
RT POS/Thin Client Support:
248-817-8800
IDM issues
Something isn’t working right? Promotion not loading, RT POS issues, Thin Client computer issues, etc.
Customer Service: 888-863-8768
RTPAY support: 248-817-8800 ext 12
VSA support: 248-817-8800 ext 305
Citrix/thin Client Support: 248-817-8800 ext 3
T-Mobile Help Desk (Reset Pw - Locked Accounts - Citrix Access): 877-878-7326
Port Department: 800-518-7519
NTID Password Issues 877-878-7326
Magenta (MIM): 833-587-2052
Migration Port/Support: 877-789-3106
Assurant Customer Service: 800-316-2075
Affirm Customer Support Line: 855-423-3729
Sandy Cao: 510-735-5391
Ray Romis: 408-446-3009