Valuable Links
The Dealer Portal/HUB
All questions regarding details on promotion, device, and pricing. Best practice is to check multiple times daily!
-Or, on a Thin Client/Citrix computer select the “website” folder from the start/windows menu on the bottom left of the screen.
In store merchandising information portal
· Username: SFO-EX
· Password: welcome
Metro by T-Mobile Uniforms and Gear: www.T-MobileGear.com & www.T-Mobileuniforms.com Questions: tmocs@sunriseid.com – Gear@t-mobile.com
Assurant Resource Center:
Important Contacts:
EDGE UNLOCK/PW RESETS
1-888-939-7277 // or DSG
· Edge: Account Locked
· Edge: Password Reset
DSG:
(800) 373-2876
· Customer pin requests (including high security)
· Customer Account support (tickets for issues, billing issues, credit requests, etc.)
For assistance with activations, call DSG or the porting department
Rebate Center:
1-800-999-6389
For customers asking about their virtual prepaid rebate status
RT POS/Thin Client Support:
248-817-8800
IDM issues
Something isn’t working right? Promotion not loading, RT POS issues, Thin Client computer issues, etc.
ACP Customer Care:
877-384-2575
Direct line to government support with ACP to support with application issues or questions.
Customer Service: 888-863-8768
RTPAY support: 248-817-8800 ext 12
VSA support: 248-817-8800 ext 305
Citrix/thin Client Support: 248-817-8800 ext 3
T-Mobile Help Desk (Reset Pw - Locked Accounts - Citrix Access): 877-878-7326
Port Department: 800-518-7519
NTID Password Issues 877-878-7326
Magenta (MIM): 833-587-2052
Migration Port/Support: 800-937-8997
Assurant Customer Service: 800-316-2075
Affirm Customer Support Line: 855-423-3729
Rebate Center: 800-999-6389
Maria Graciano: 510-472-0909
Sandy Cao: 510-735-5391
Ray Romis: 408-446-3009
Warehouse: 510-441-2171