TECH HELP

Chromebook Troubleshooting Tips

Restart Your Chromebook - Sometimes a simple restart can resolve many issues. Press the power button to turn off your Chromebook, wait a few seconds, and then turn it back on.
Check for Updates - Ensure your Chromebook is running the latest version of Chrome OS. Go to Settings > About Chrome OS > Check for updates.
Clear Cache and Cookies - Clearing your browser’s cache and cookies can resolve many performance issues. Go to Chrome settings > Privacy and security > Clear browsing data.
Hard Reset - Performing a hard reset can help with hardware issues. Turn off your Chromebook, then press and hold the refresh button and tap the power button.

Check Wi-Fi Connection - Ensure your Wi-Fi is working by connecting another device. If it’s the Chromebook, try turning Wi-Fi off and on again, or forget the network and reconnect.
Reset Network Settings - Go to Settings > Network > Wi-Fi, click on the network you're connected to, and select "Forget." Then reconnect to the network.
Check for Proxy Settings - Go to Settings > Network > Proxy and ensure no incorrect proxy settings are causing connectivity issues.

Close Unnecessary Tabs and Apps - Running too many tabs and apps can slow down performance. Close any that are not in use.
Disable Extensions - Some extensions can cause performance issues. Go to chrome://extensions and disable any unnecessary extensions.
Check Task Manager - Use the built-in task manager (Shift + Esc) to see which processes are consuming the most resources and consider ending unnecessary ones.

Check Keyboard and Touchpad - If your keyboard or touchpad isn’t working, perform a hard reset. If the issue persists, try connecting an external keyboard or mouse to see if it’s a hardware issue.
Battery Problems - If your Chromebook isn't charging, try using a different charger or outlet. If it’s an older device, the battery might need to be replaced.
Screen Issues - If the screen is blank or flickering, perform a hard reset. If that doesn’t help, connect your Chromebook to an external monitor to see if it’s a display issue.

Reset Settings - Go to Settings > Advanced > Reset settings and choose “Reset settings to their original defaults.”
Powerwash - If all else fails, you can perform a factory reset (Powerwash). Go to Settings > Advanced > Reset settings > Powerwash. Note that this will erase all local data, so make sure to back up important files.

Camera and Microphone Issues - Ensure the camera and microphone are enabled in the site permissions. Go to chrome://settings/content and check Camera and Microphone settings.
External Devices Not Recognized - Try using a different USB port or cable. If the issue persists, test the device on another computer to rule out hardware problems.
App Crashes - Uninstall and reinstall the app from the Chrome Web Store or Google Play Store.

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