Chromebook Repair Services

The Tech Team performs a number of repair services, including but not limited to:

• Cracked or glitching screens

• Broken or stuck keyboard keys

• Cracked screen bezels  

• Non-functioning ports

• Non-powering or non-charging Chromebooks

• Faulty Wi-Fi connection

If something is not working on your Chromebook or it's simply acting odd, bring it to us. Even if the issue you are having is not listed here, we can try to help resolve it. 

1. Bring your device to the library

The process begins when you bring your device to us in the library. We will ask you a few questions about the device and the issue it is having (ex. Was the device dropped? Did you have a drink in your bag? Did you leave the device unattended?). We will then perform a quick diagnostics of the device and see the issue can be resolved with a simple fix such as restarting the device or fixing computer settings. 

2. Receive a loaner device

If your device's issue cannot be fixed on the spot, we will give you a "loaner device" to use while we repair your device. Once you have been given a loaner device, you will be sent back to class. 

NOTE: Unless you are told otherwise, you are expected to return the loaner device at the end of the school day. If you fail to return the loaner device, we will assume you have lost it and charge a replacement fee to your account. This fee will be removed when the loaner device is returned. 

3. Wait for your device to be repaired

Keep an eye on your email throughout the day. We will send one of two updates about your device in repair:

1. Repairs on your device are complete. Your device is ready for pickup.

2. Repairs on your device will not be completed by the end of the day. You will be permitted to keep the loaner device until repairs are complete.  

• NOTE: If you are asked to keep the loaner device for an extended period, keep in mind that you are liable for these devices and will be charged applicable fees if they are damaged or lost.

I suggest taking advantage of Gmail tags and filters to automatically flag emails from myself or Mr. Mendez. More information on how to do that in Gmail Tips. 

4. Pick up your repaired device

Come to the library as soon as you can once you receive a message saying your device is ready for pickup. You can pick up your repaired device during class time (with your teacher's permission), during lunch hour, or after school. 

The base cost of most repairs is $30, but that can change depending on three factors:

• The type of damage being fixed

• The number of repairs needed

• Whether you have the Device Protection Plan in place for your Chromebook

The Type of Damage Being Fixed

If the damage is due to faulty or deteriorated components (ex. a bad motherboard or faulty battery) the device will be repaired or replaced at no cost to the student. 

If the damage is due to damage from actions such as dropping the device, spilling liquids on it, or tampering with the keyboard or ports with objects such as pencils or paperclips, the repair fee will be charged to the student's account. 

The Number of Repairs Needed

In this instance, a "repair" is defined as an action taken to resolve an issue, such as swapping a broken screen or replacing a shorted-out keyboard. Both actions count as one repair each.

Most Chromebooks brought in only require one or two repairs to resolve. This is referred to as a "small repair" and results in the base charge of $30. Chromebooks in need of three or more repairs to resolve its issue are rare and usually result in a higher charge to compensate for the additional work. These are referred to as "large repairs" and carries a higher $60 base charge. 

Whether You Have the Device Protection Plan

The Device Protection Plan is offered by the district for student Chromebooks to help mitigate repair or replacement costs throughout the schoolyear. Devices with the protection plan can be repaired or replaced for half the usual price to do so. Please refer to the chart below for pricing with and without the protection plan: