Aezis a.i. Privacy Policy

Aezis a.i. Privacy Policy

Aezis a.i. Privacy Policy

Last Updated: September 8, 2025

This Privacy Policy explains how Aezis a.i. (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you use our software applications (the “Software”). We are committed to safeguarding your privacy and being transparent about our data practices.

By using our Software, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

• Account Information: Name, email address, username, password, and (if provided) profile picture.

• Usage Data: Features accessed, actions taken, files uploaded or created, and session details (time, duration, frequency).

• Device Information: Device type, operating system, browser, unique device identifiers, and IP address.

• Log Data: Automatically collected data such as IP address, browser type, operating system, date/time stamps, and pages viewed.

• Location Data: General location (e.g., country or city) inferred from IP address. Precise location data will only be collected with your explicit consent.

• Communications: Any information you provide when contacting us (e.g., support requests, feedback).

• Payment Information: Payment details (such as credit card or billing information) processed securely by third-party providers (e.g., Stripe). We do not store your full payment card numbers.

• Third-Party Services: Information from services you choose to connect with our Software (e.g., social media platforms), subject to your privacy settings with those services.

2. How We Collect Information

We collect information in three ways:

• Directly from you – when you create an account, interact with the Software, or contact us.

• Automatically – through cookies, log files, and tracking technologies when you use the Software.

• From third parties – if you connect third-party accounts or services to our Software.

3. How We Use Your Information

We use personal information for the following purposes:

• Provide and maintain the Software – to enable access and use of features.

• Personalize your experience – to tailor features, recommendations, and content.

• Communicate with you – to provide support, respond to inquiries, and send important updates.

• Improve and develop the Software – to analyze usage, fix bugs, and enhance performance.

• Marketing (with consent) – to send promotional updates about features or services (you can unsubscribe anytime).

• Process payments – to complete subscription or service transactions.

• Ensure security and prevent fraud – to monitor suspicious activity and protect against unauthorized access.

• Legal compliance – to meet regulatory requirements and respond to lawful requests.

Legal bases for processing (GDPR): Depending on your location, we may process your data on the basis of (i) your consent, (ii) performance of a contract, (iii) compliance with legal obligations, or (iv) our legitimate interests.

4. Sharing Your Information

We do not sell your personal information. We may share it only in these cases:

• Service Providers: With trusted third-party vendors (e.g., hosting providers like AWS, analytics providers like Google Analytics, and payment processors like Stripe) who are contractually bound to protect your information.

• Affiliates: With our parent company, subsidiaries, or related entities for internal business purposes.

• Legal Authorities: When required to comply with law, regulation, or government requests, or to protect rights, safety, or security.

• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred.

• With Your Consent: When you explicitly allow us to share your data with third parties.

International Transfers: If we transfer your information outside your country (e.g., from the EU/EEA to the U.S.), we implement safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms.

5. Data Retention

• Account information is retained while your account is active.

• Usage and log data may be retained up to 18 months for analytics before being anonymized or deleted.

• Upon account deletion, personal data will be deleted or anonymized within 30 days, unless law requires a longer retention period.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access – Request a copy of your personal data.

• Correction – Request corrections to inaccurate or incomplete information.

• Deletion – Request deletion of your personal information.

• Object – Object to processing for certain purposes (e.g., marketing).

• Restriction – Request we limit how we process your information.

• Data Portability – Receive your data in a portable, machine-readable format.

• Withdraw Consent – If we process your data based on consent, you may withdraw it anytime.

To exercise your rights, contact us at info@aezisai.com (see Section 11). We may verify your identity before processing requests.

California (CCPA/CPRA) users: You also have the right to opt out of the “sale” or “sharing” of personal data (we do not sell personal data).

EU/EEA users: You may contact your local Data Protection Authority if you are unsatisfied with how we handle your request.

7. Data Security

We take industry-standard measures to protect your information, including:

• Encryption (in transit and at rest)

• Firewalls and secure servers

• Access controls and authentication mechanisms

• Regular security reviews and monitoring

However, no system is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our Software is not intended for children under 13 years of age (or the minimum age of digital consent in your jurisdiction, if higher — e.g., 16 under GDPR in some regions). We do not knowingly collect personal data from children. If we become aware that we have collected such data, we will delete it promptly.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core Software functionality

• Analyze usage and performance

• Personalize features and content

You can manage cookies in your browser settings or through our cookie consent tool (where available).

10. Third-Party Links

The Software may include links to third-party websites or services. This Privacy Policy does not apply to them, and we are not responsible for their privacy practices. Please review their policies before sharing your information.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, you may contact us:

• Email: info@aezisai.com

If applicable, you may also contact us at the above email.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified via our website, email, or in-app notification. Please review this policy periodically for updates.