SERVICES OFFERED

Roche Diagnostics (Magnit.) - Remote

February 2022 – Current (contract ends 2/25)

Learning Consultant

Supporting the Q&R Training Chapter as a Project Manager to various squads and initiatives related to Business Process. Focused on key initiatives related to the globalization of DIA training practices and ensuring alignment with the mQMS.

•          Supports the administrative and solution management activities for the organization's LMS (Cornerstone)

•          Provides development tools and resources to the chapter’s leadership for expanding the Training Chapter’s capabilities in Instructional Design (ID), leadership development and project management.

•          Provides technical support to the business as it relates to training program solutions in the LMS

•          Fulfills end user transaction requests related to training, submitted through the ticketing system (ServiceNow)

•          Providing project management by leading the initiative for the revision and implementation of the revised Global Standard Process for training while incorporating ADDIE into the standard process.

•          Leading project management activities for the integration of the Global Commercial Services (GCS) function into the Training Module of the mQMS, and the development of new processes to align global training process.

•          Supporting change management as both the technical writer, and change lead to ensure new global standards are processes, reviewed, approved, and go live for all diagnostics.

•          Continuously supporting digital transformation activities

Olgam Life LLC

November 2023 – November 2024

Chief Operating Officer/Chief Learning Officer

·         Overseen all areas of operations, including production, marketing and human resources.

·         Involved in designing and implementing business operations, establishing policies that promote company culture and vision, and overseeing operations of the company and the work of executives.

·         Directly aligned with the CEO to build strategic plans for the organization and ensure company goals are established for both the short and long term.

·         Lead Executive Level business functions, such as the PMO and Steering Committee.

·         Established operational metrics for collection center locations

·         Liaised with aggregate customers to review and ensure contractual agreements are continuously met quarterly

·         Liaised with operational vendors to maintain strong, critical relationships and review monthly metrics established for business operations

·         Directs all Organizational and Learning and Development initiatives related to both development and compliance training

·         Lead Change management processes through the establishment of the overarching change control process

·         Lead Technical Writer for all HR policies, Change Control Policy, and Corporate/Center Training Policy.  Support technical writer for all operational standard operating procedures

·         Deliverables fulfilled since accepting the role:

o   Fulfillment of 116K liters of Plasma for customer contract 1 month early

o   Establishment of Human Resource department expansion with the onboarding of a Talent Acquisition Director and new recruiters

o   Implementation of new Safety-Business Continuity Plan for full fleet

o   Establishment of new Logistics Department, responsible for the management and oversight of product shipment readiness, machine and equipment installation, decommissioning, and maintenance

o   Implementation of individualized center KPI & metrics scorecard for operations

o   Introduction and implementation of executive Steering Committee as of February 2024 – Committee has green-lit 3 successful initiatives collectively

o   Implementation of a new support role and process for centralized scheduling

ACH Services LLC

Business Consultant

·         Contracting Consultant providing long term support to clients requiring Learning and Development, Project Management, or Organizational Development services

·         Past Contracts include:

o   Olgam Life (1/22 - 11/23) – Providing consultation as needed: technical writer for all collection center procedures to support initial BLA submission, training content creation, Audit support for CBRE/FDA, CLIA, and DOH audits, leadership development plans, project management related to system sourcing and implementation, other business development needs as necessary.

October 2020 – May2022

ADMA Biologics – Atlanta, GA

Training Manager, Centers

Establishing an effective learning culture for a developing organization

·         Establish a Training Department that provides direct learning and development oversight to the organization’s training needs for multiple plasma collection centers

·         Define and implement the training organization structure for the Plasma Services division, including the implementation of a new Training Coordinator role

·         Develop a management trainee program to build bench strength for leadership roles at new centers that incorporates a fundamental understanding of technical responsibilities, compliance requirements, and the implementation of diversity, equity, and inclusion best practices

·         Support current center programs and identify areas of improvement

·         Lead the implementation of the full capacity of the Learning Management System(LMS) to support the tracking and reporting of training completion, requirements, and needs, moving center training from a paper-based to a non-paper-based program

·         Drive the re-design of the current technical training program for all center positions in both new and current centers using the ADDIE model

·         Eliminate 90% or more of the current physical training documents through developing new courses in the LMS

·         Establish a Training Coordinator program and position outline in order to provide on-site support for center training programs at each center location.

April 2020 – January 2021

Roche Diagnostics (Via Integrated Resources Inc.) - Remote

Learning Consultant

Supported the North American function of Roche Diagnostics to maintain and manage system functionality and enhancements for the Cornerstone Learning Management System (LMS)

•          Perform process analysis activities to determine solutions for more effective and efficient ways to maintain learning matrices within and outside of the LMS

•          Provide guidance to Learning Experts on system solutions

•          Perform system maintenance and audits for compliance

•          Support Business analytics using Power BI, Tableau, and in-house developed data management systems

•          Develop processes to support Cornerstone use by both Administrators and End Users

**Note: This was a contract position. 

April 2018 – February 2020

Calumet Specialty Products Partners– Indianapolis, IN

Manager - Training

Implementing a new learning culture that addresses process improvement and change management     

•          Advised business leadership on all organizational initiatives in order to provide a learning perspective on the related training needs of the user community    

•          Collaborated across functional groups within the organization to identify training needs for both system related and non-system related processes both new and revised

o   Developed Finance and Accounting new hire program

o   Developed Customer Service new hire program

o   Developed SAP Power User development program

•          Led training needs analysis sessions and developed training plans using ADDIE, for all company capital projects  

•          Facilitated Brown Paper analysis sessions to evaluate and re-define new and changed organizational processes                                                                    

•          Overseen the development and maintenance of the current LMS

•          Delivered strategic goals for the Training group to executive leadership that coincided with organization objectives for each fiscal year by identifying development skills that would be delivered in multiple ways to the enterprise

•          Developed and implemented a training communication plan for all new and changed processes.  Defined the communication pipeline for all SAP (Company ERP System) changes through the Power User Community

•          Influenced the following system implementations through learning plan development over the course of 18 months:

o   SAP Concur

o   SAP Transportation Management

o   SAP Ariba

o   Microsoft Office 365

o   SAP Business Objects

•          Supported the development of enterprise communication and collaboration by consulting the business on effective uses of platforms such as Power BI, Microsoft Teams, Yammer, and SharePoint

July 2019 – December 2019

City of Madison – Madison, WI

Independent Consultant, Organizational Development  

Supporting the development of a new eLearning program for the city administration, while providing project management support through the implementation of both a new eLearning program and new Learning Management System (LMS)

•         Led Madison’s Human Resources Department in the design and development of a new training program model

•          Served as a consultant to the organizational development department addressing the needs of a comprehensive   training program that will be consistent for all government agencies within the city

•          Defined a scalable training program model and developed an implementation plan for the model to all city agencies

•          Provided direction and continued consultation on the curricula design and implementation of progressive learning paths within each agency for all positions

**Note: This was a contract position. 

September 2014 – April 2018
CSL Plasma - Remote

Manager, Learning & Development

Leading, developing, and managing organizational learning needs

Key Achievements:                                                                                                                                                      

Ø  Managed the site implementation of the LMS upgrade to a cloud server solution. Worked with Global Business Technology partners to define the final format of the User dashboards. Developed eLearning curricula for the      delivery of the system upgrade. Implementation was complete within 3 months of the final vendor delivery.

Ø  Led the successful development and implementation of a virtual training program to transition 180 plasma centers to a new Donor Management System in all U.S. center locations within 6 weeks for each group of centers

Ø  Led a project team of 14 interim Specialists to design and develop a new technical training program that moved the entire fleet from paper-based to an electronic based training program delivered through the organization’s LMS

Ø  Managed the development and deployment of 100+ new eLearning modules to replace the paper-based process for technical skill training

Ø  Developed a capital budget of $1.3 million dollars over 3 years to support the deployment of new training hardware for all center locations and the implementation of the eLearning based technical training program

Ø  Advised leadership on the development and implementation of a successful Virtual Leadership Development program that had seen 30 co-horts (25 high potentials per co-hort) graduating under my tenure

Primary Activities:

•          Collaborated with leaders of the organization delivering metrics to the organization’s Executive Management team as it related to technical training for 180 collection centers, remote management teams, corporate offices, laboratory location, and logistic center locations

•          Proudly led a remote, cross-functional team of 5 learning and development professionals, 2 interim Specialists, and 2 Contractors responsible for the creation and delivery of training to the entire organization, as well as change control management, deviation management, document control management, and talent and development

•          Defined the strategic goals for the Learning and Development department in collaboration with the Director of Learning and Development to meet organizational established goals for 3 to 5-year strategic plans

•          Presented project milestones to Executive Management during steering committee meetings, communicating outcomes and successful achievements

•          Managed the administration of the organization’s LMS (Success Fators) for local sites, while collaborating with other Global Administrators to ensure system functionality provides optimal results for the evolving needs of the organization

•          Directed all compliance training for the organizations fleet of 180 centers in the U.S. including all technical training, materials, programs, and delivery methods, at a growth rate of 20 to 30 new centers each year

•          Directed the management and delivery of change control needs related to the impact procedural changes have on training material content.  Provided approvals for procedure changes, training materials, and supportive documents through the document management system

•          Led a global Human Resource employee improvement committee focused on continuously improving the recruitment, hiring, and new employee assimilation process for all U.S. and European locations

•          Advised leadership on all organizational initiatives by providing training consultation to department heads, and leading the training and development actions in major projects such as new organizational system transitions, management development programs, succession planning, workflows, and talent development

•          Reported activities and accomplished milestones of the Field Learning and Development team to the Director of Learning and Development

•          Supported the development of department budgets and maintain oversight for department spending, while balancing the needs through monthly forecasting, and revising budgetary needs quarterly

August 2008 – September2014                                                                                                                               

CSL Plasma – Remote

Learning & Development Specialist                                                                                                                                                        

Consult, Develop, Coordinate, and Deliver training as needed throughout the organization

Key Achievements:

Ø  Developed and implemented a comprehensive new center employee-training program providing a consistent, more efficient training into a classroom-based program “Plasma Academy”.  The program reduced training time by 33% or 10-12 days and enabled employees to work independently in a shorter timeframe.

Ø  Coordinated and delivered first ever organizational Training Coordinator workshops in Fall of 2008

Ø  Training lead for 2 company mergers & acquisitions. Created training plans and directed all aspects of the training transition.  Directed on-site field support providing multiple training sessions and transitions with an outside team of trainers

Primary Activities:

•          Developed and measured competency-based learning materials for organization at both the center and corporate level. Co-managed the LMS (Success Factors) needs of users throughout the organization to ensure accurate and complete training compliance in accordance with global health regulatory agencies

•          Successfully managed off-site training workshops for the organizations 70+ Training Coordinators. Developed training materials, agendas, and budgets for each of the workshops 

•          Consulted with Corporate Quality, Medical, Regulatory, Marketing, IT, Business Operations, Purchasing, Research and Development, and Human Resources to ensure comprehensive training from each department of the business

•          Directed all aspects of training required for the CSL Plasma organization, which included 4000+ employees at that time; including the delivery of revised Standard Operating Procedures (SOPs), new or revised legal training, workplace technology training, Anti-harassment training, and any global compliance training initiatives

June 2006 – August 2008

CSL Plasma

Assistant Manager 

Grand Prairie, TX                                                                                                                                       

Plasma Collection center handling over 1600 donations weekly

Primary Activities:

·       Assisted with recruiting, hiring, and termination of staff, training new staff, and addressing all other human resource issues pertaining to staff members 

·       Managed responsibilities of maintaining strong relationships with vendors, maintaining the facility budget, placing monthly supply orders, managing center inventory and supplies, enforcing SOP’s and cGMP’s, reaching monthly, quarterly, and annual goals, overseeing the Quality Assurance program at the site, and continually monitoring the daily operations and compliance of the facility. 

·       Assisted in hosting audits with German Health Authority (GHA), Federal Food and Drug Administration (FDA), CSL Plasma Internal Corporate Audit, Clinical Laboratory Improvement Amendments, Plasma Protein Therapeutics Association, and vendors

·       Coordinated employee development plans encouraging organizational upward and increased regional bench

• Kepner-Tregoe – Project Management Training Completed (21 CPE Credits)

• Korn Ferry/Lominger – Interview Architect/Leadership Architect Certified to facilitate

• The Ken Blanchard Group – Situational Leadership II (SLX) certified to facilitate

• Brainshark Administration and Development Certification 

• O365 – Microsoft Application Suite; Word, PowerPoint, Excel, Publisher, Forms

• Microsoft Visio – process mapping & flowcharts for quality improvement projects

• Trello – Project Management and sprint organization

• SharePoint – team file sharing and active document management

• Master Control – Document Management

• Workday – Human Resource Information System (HRIS)

• Onbase – Document Repository

• SAP – Enterprise Resource Planning

• Adobe Captivate – Interactive eLearning module development

• Adobe InDesign – Authoring and Publishing tool for Procedure development

• Camtasia – Interactive eLearning module development

• Articulate 360/RISE – eLearning (SCORM) development platform

• SAP Success Factors – Learning Management System

• SAP Litmos – Learning Management System

• Active Learner – Learning Management System

• Cornerstone – Learning Management System

• Trackwise – Quality Tracking System

• Next Gen & NexLynk – Donor Management System

• Vyond – Video Animation Platform

• Synthesia – AI Driven eLearning Development Tool

• PayCom – HRIS

• iSolve – HRIS

• CoAdvantage – HRIS

• Workday – HRIS

• Ceredian - HRIS

• Tableau – Data Delivery Platform