Instructional Tech Support

Our goal is to empower our teachers with the right support at the right time. With that aim, we've established a tiered support system designed to provide you with efficient and effective assistance. Here's how to get the help you need:

1. 'Always 0n' Self-Help Resources

This is a great place to start, as there is no need to wait for a response.  This website is designed for easy access to links, videos, and articles that can help with a range of questions - from the 'how to' basics to tips from your 'power user' colleagues.  We encourage you to browse and bookmark our curated collection of tutorials, FAQs, and troubleshooting guides.  Many common issues can be resolved quickly using these resources.

2. On-Campus Tech Support

If you can't find a solution in our self-help resources, reach out to your campus tech support.

These on-site experts are familiar with your specific environment and can provide personalized assistance.

3. District Tech Support

For complex issues that can't be resolved at the campus level, our district tech team is here to help.

Submit a support ticket using the link below to connect to Incident IQ.