Welcome!

Vince & Isla

Please contact us via your booking messaging platform (Airbnb, VRbo, etc..)

wELCOME!

Welcome: Your Inside Track

Welcome! We are your hosts, Vince & Isla. We've carefully curated this welcome book to answer any questions you may have during your stay as well as some helpful hints to make sure you have an enjoyable and memorable stay.

You'll find everything you need to know about our place and the surrounding area. From check-in/check-out time to the WiFi code. From great coffee to the best local restaurants. It's all here.

Our Philosophy

You want to have a wonderful stay and we want that for you too. This is your home for however long you are staying and we hope you'll be relaxed, comfortable and happy. We strive for 5-star service. If there is anything that is not up to your standards in terms of cleanliness, amenities, or anything else, please reach out and give us a chance to make things right. If you don’t tell us, we won’t know. We want to make your stay with us is an enjoyable one.

What Next?

Please relax, unwind, have fun, and enjoy your stay!

Before you leave home

Don't forget to bring:

Here's a basic list of what you might want to bring on your vacation. You'll no doubt have your own needs, but we thought this might be helpful, knowing what we do about the amenities in this home!

Personal toiletries.
Camera, memory cards, charger
Personal electronics chargers
Streaming Devices: Roku Stick, Amazon Fire TV Stick, Chromecast, Apple Tv, anything you use at home to stream TV. All of our TV's are "Smart" streaming TVs.

Things We Provide

To make your stay as comfortable as possible we provide the following for your use:

Soaps
3-in-1 Shampoo, Body Wash, Bubble Bath
Lotion
Three Rolls of toilet paper per bathroom
Paper Towels
Olive Oil
Coffee
Cooking Spices
Hairdryer
Iron/Ironing Board
Please note we have provided dark colored towels for makeup removal. Please refrain from staining the white towels. There will be a service charge for any makeup stained towels.

cHECK WEATHER

For the most up-to-date Weather forecast we have this easy link:

Click for Local Weather

Remember, the weather person is the only one who can be wrong and still keep their job. We like to say "there is no such thing as bad weather, just inappropriate clothing".

parking

Please park over the driveway! Thank you!

building access

Address: 358 S Farmer Ave, Tempe

Its Unit 360. You'll be provided with an access code 3 hours prior to check-in hour.

Keypad

To lock the property from the outside, close the door (make sure the bolt is in line with the door frame hole) and press the logo key. This will engage the bolt and lock the unit. If it is not engaging you may need to either pull the door towards you or push it away to align the bolt. Weather stripping, and/or fluctuations in temperature may cause the wood door frame to shift so be aware.

Entry code and instructions

We will provide you with an access key code the afternoon prior to arrival. This will allow you to check yourself into the property. Please ensure you have the code before you travel. If not, please contact us. There's nothing worse than arriving somewhere new (potentially at night) and not being able to get in!

Garbage

The garbage bins are close to the pool. Please walk next the unit 362B, open that door and walk forward until reach the Garbage bin.

LAUNDRY

This unit is equipped with Washer and Dryer inside the unit.

hEATING / Air conditioner

This unit is equipped with A/C Heat & Cool inside the unit.

SWIMMING POOL

We have a swimming pool available for your use. It is located behind the building with units 364-374. Use the key provided in your unit to access the pool area. No glass is permitted within the pool area. Please also pay special attention to the safety rules which are located all around the pool.

Wifi info

There is free Wi-Fi for your use.

The details are:

Network: Urban aardvark (or similar)

Password: welcomeguest

The service is provided for your enjoyment but you are responsible for safe and appropriate use and complying with all laws. If there is any loss of service please contact us.

Streaming tv

The TV is a streaming TV. Please be sure to bring any streaming device for your ease of use (Roku Stick, Amazon TV Fire Stick, etc.) You may sign into any streaming channel of your choice by using your login credentials (e.g. Netflix, HBO GO, etc.) Be sure to sign out of your account upon departure.

Local area guide

Helpful information about Tempe:

Click here to visit site

Ghost Ranch Modern Southwest Cuisine: Ghost Ranch is a modern Southwestern restaurant serving a menu that embodies the spirit and possibility of the Wild West with hearty cowboy steaks, smoky rancho beans and larger-than-life enchilada platters.

The Porch: They are very excited to announce to the opening of another "The Porch - A Neighborhood Joint" in Tempe.

The Social Hall is your new favorite restaurant and private event venue in the Tempe community. We have a large space available for you to host your private event or gathering or just to enjoy the fire pit with a cold drink!

Culinary Dropout, raise your glass to friends coming together in Tempe. A place where food and music are life. Join us at happy hour for ice cold beer and our famous soft pretzels with provolone fondue.

The Hudson is such a special neighborhood gem. It feels like you're transported to a vacation because Arizona isn't known for their small neighborhood bars; it's just simply the best.

Top of the Rock restaurant, located inside the Marriott Phoenix Resort Tempe at The Buttes. Enjoy contemporary cuisine made from local and seasonal ingredients from the Southwest and tantalizing cocktails, blended drinks and a curated wine list.

Local area guide

Helpful information about Phoenix:

Click here to visit site

Across the Pond - Spend the evening at Across the Pond, a chic cocktail bar in Central Phoenix. Its menu includes a variety of sushi recipes and bar foods like chicken wings, burgers, chicken curry, and fish with chips.

Alexi's Grill - Alexi's Grill is an Italian bistro in Midwest Phoenix. The menu includes a variety of appetizers, salads, sandwiches, and pasta dishes.

Anhelo - Located in downtown Phoenix, Anhelo is a popular place for special occasion dining.

Belly Kitchen and bar - Enjoy a variety of culinary dishes and drinks at the Belly Kitchen and Bar. Its menu includes entrees such as crispy white fish and fried chicken, and lighter fare like beef short rib stew, Vietnamese pizza, and crispy spring rolls.

Blanco Cocina + Cantina - Dine on modern Mexican fare at Blanco Cocina + Cantina in downtown Phoenix. Its menu includes traditional dishes like tacos, nachos and quesadillas with queso and guacamole for toppings.

Cibo - Cibo is a cozy pizzeria in downtown Phoenix. Its menu features a variety of wood-fired pizzas with toppings like mushrooms, prosciutto, rosemary, onions, spicy salami, and roasted potatoes.

Highball - Highball is a cocktail bar in the heart of Phoenix. Its food menu is all about bar foods such as popcorn, cheese spread with toast, a pork sandwich, and chips served with ceviche.

Pa'La Downtown - The menu at Pa'La's includes a variety of wood-fired recipes such as premium steaks, pizza, and seafood.

Pita Jungle - The Pita Jungle serves vegetarian dishes that are inspired by cooking in Greece, Lebanon, and Turkey. Its menu included wood-fired pizzas, salads, mushroom burgers, and a falafel bowl.

Rough Rider - The menu at Rough Rider is inspired by Southern-style cooking. Some dishes diners can enjoy here include Cajun jambalaya, steak, a lobster roll, and peach cobbler.

Tratto - Enjoy homemade Italian dishes at Tratto. Tratto is a restaurant that is owned and operated by chef Chris Bianco, a winner of the James Beard Award. Its menu features dishes made with seasonal and fresh produce.

Car rental

Rent a Car:

When our friends visit us in Arizona they use Royal Rentals take cars they are great and will make your stay even more memorable! They have car delivery and return options available at your location.

Click here to rent your car qrco.de/aardvark.

Safety Info and Rules

We are located in a residential community and, although this is a holiday destination, it's home to many people. As such we ask that you respect their privacy and their right to a peaceful existence! Specifically, between the hours of 10pm and 8am noise should be kept to a minimum.

Breakages

We understand that sometimes accidents happen! Should you break anything please let us know immediately - if it's minor we usually won't charge. If it's a larger issue (e.g. the TV screen!) we would like to know prior to your departure to avoid any issues later. Thank you!

Smoking Policy

This is a smoke-free home, including the outside area surrounding property. No smoking of any substance including vaping.

Pets

We love animals! Be sure to declare your pet prior to arrival. This includes service animals! This property is shared with other pets as well as children and it could prove to be a safety issue if you do not declare your service animal. Pets are subject to a pet fee, which is stated in your Airbnb rules. We'll request payment prior to your arrival. Here are our house rules regarding pets:

No pets allowed on the furniture. If you choose you may bring pet blankets to allow them up for cuddles
Pets must never be left alone in the unit unattended unless crated and non-barking.
Pets must be leashed while outside of the unit and on the property
Pick up after your pet!

House rules

IMPORTANT Additional Rules

- No parties are allowed in this property (no exceptions).

- We'd appreciate it if you can take your shoes off when inside.

- No tampering or disabling of smoke detectors or smoking inside the home.

- Quiet hours go from 22:00 to 8:00 (10 pm - 8 am).

- If you're bringing a pet, please disclose at the time of booking. Pet fees will be requested via the booking platform prior to arrival. The pet fee is $15 per pet per day. 2 PETS PER RESERVATION MAX. Per state law, we ask you to keep your pet(s) leashed and curbed. Pets are not allowed to urinate in the building common areas. We are pet-friendly owners and ask you to use a pet blanket if allowing your pet on our furniture. Pet hair found on the furniture/bedding will incur an additional cleaning fee as invoiced by our cleaners. Pets are never to be left inside the property unattended unless crated and non-barking.

- We have provided black washcloths for makeup removal to avoid stains our white towels, so please remember to use those.

- If anything breaks, spills, or stains, let us know as soon as possible. We'll take a look and help clean up. Upon assessment, guests may be responsible for damages.

- Checkout time is strictly enforced. If you would like an early check in or late check out, you must request it through the platform and it won’t always be possible.

-Please do not take any glass to the pool area, this is not allowed.

Thank you for respecting the house manual and we look forward to hosting you!

Arrival and check-in

Property Adress: 360 S Farmer Ave, Tempe, AZ 85281, USA

Check-in time is 3PM .

Early Check-in:

Request no later than 48 hours from check-in time. Availability to accommodate depends on our housekeepers schedule. Again, we cannot assure an early arrival until you receive confirmation from us.

PLANTS

If there are plants inside your unit, and you are staying longer than 5 days,

we kindly ask you to water them a bit during your stay.

Departure information

Check-out Time

Check-out time is strictly 10am on.

Late Check-out: Request no later than 24 hours from check-out time. Availability to accommodate depends on our housekeeper's schedule. We will definitely do our best to accommodate your request!

Check-out Process

Before your departure, we would appreciate if you would take care of the following:

Leave the beds unmade. No need to strip them.
Place used towels on the floor in the bathroom.
Load the dishwasher and start it.
Move all furniture and items back to original locations.
Set thermostat to 78F.
Check all windows to be sure that they are locked.
If your unit had any kind of physical key, please leave the key inside the unit

We hope you had a wonderful stay and wish you safe travels back home!

wHAT TO DO IN AN EMEREGENCY

For emergency services (ambulance, police, fire) please immediately call 911. Do not delay if you feel an emergency situation has arisen. State your location as the address on the front page of this book.

In case of a fire

Exit the property as quickly as possible
Ensure that all persons are accounted for
Dial 911
State your location

Do not attempt to re-enter the building until a Fire Officer states that it is safe to do so.

Emergency Phone Numbers

For emergency services please immediately call 911. Do not delay if you feel an emergency situation has arisen.

Thank you!

Thank you for staying with us, and we hope you enjoyed your stay. If there were any issues with your stay, please don't hesitate to tell us, as we want to ensure we can resolve them for the next guest.

We love online reviews!

HomeAway, VRBO, and Airbnb auto sends you a review request. All you need to do is click the "leave a review" button, give us a star rating, and write a sentence or two about what you liked the best during your stay.

Was it the comfy bed? The information and recommendations? Or maybe it was coffee in the kitchen?

If you are unable to leave us 5 stars, please don't hesitate to contact us first to let us know why - you are key to helping our next guests to have a wonderful time.

Thank you!

Vince & Isla

Book again!

We would love to host you again! If you'd like to discuss your next vacation/visit options please let us know.

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