Welcome!

Vince & Isla

Please contact us via your booking messaging platform (Airbnb, VRbo, etc..)

wELCOME!

Welcome: Your Inside Track

Welcome! We are your hosts, Vince & Isla. We've carefully curated this welcome book to answer any questions you may have during your stay as well as some helpful hints to make sure you have an enjoyable and memorable stay.

You'll find everything you need to know about our place and the surrounding area. From check-in/check-out time to the WiFi code. From great coffee to the best local restaurants. It's all here.

Our Philosophy

You want to have a wonderful stay and we want that for you too. This is your home for however long you are staying and we hope you'll be relaxed, comfortable and happy. We strive for 5-star service. If there is anything that is not up to your standards in terms of cleanliness, amenities, or anything else, please reach out and give us a chance to make things right. If you don’t tell us, we won’t know. We want to make your stay with us is an enjoyable one.

What Next?

Please relax, unwind, have fun, and enjoy your stay!

Before you leave home

Don't forget to bring:

Here's a basic list of what you might want to bring on your vacation. You'll no doubt have your own needs, but we thought this might be helpful, knowing what we do about the amenities in this home!

Personal toiletries.
Camera, memory cards, charger
Personal electronics chargers
Streaming Devices: Roku Stick, Amazon Fire TV Stick, Chromecast, Apple Tv, anything you use at home to stream TV. All of our TV's are "Smart" streaming TVs.

Things We Provide

To make your stay as comfortable as possible we provide the following for your use:

Soaps
3-in-1 Shampoo, Body Wash, Bubble Bath
Lotion
Three Rolls of toilet paper per bathroom
Paper Towels
Olive Oil
Coffee
Cooking Spices
Hairdryer
Iron/Ironing Board
Please note we have provided dark colored towels for makeup removal. Please refrain from staining the white towels. There will be a service charge for any makeup stained towels.

cHECK WEATHER

For the most up-to-date Weather forecast we have this easy link:

Click for Local Weather

Remember, the weather person is the only one who can be wrong and still keep their job. We like to say "there is no such thing as bad weather, just inappropriate clothing".

parking

You can park in the property for free. There are 2 spaces inside the garage. Enter the provided code.

ACCESS

Address: 17200 Glendale Rd, Three Rivers, Glendale

Approach the front door of the house, where you will find a smartlock to the right of the door.

Enter the provided code.

Keypad

When locking and unlocking the door, gently PULL the door towards you until the green checkmark on the key-pad flashes.

There is no standard "key" for the apartment - it's all managed by the unique 4 digit code entered into the keypad on the lock

To lock the door, press the "Lock" symbol at the bottom right of the keypad lock. You should hear the door lock & a green check-mark should appear..

Please do not share it with anyone.

Entry code and instructions

We will provide you with an access key code the afternoon prior to arrival. This will allow you to check yourself into the property. Please ensure you have the code before you travel. If not, please contact us. There's nothing worse than arriving somewhere new (potentially at night) and not being able to get in!

Garbage

The trash bin is located on the right side of the house.

hEATING / Air conditioner

The unit has heat pumps and central air conditioning to keep you comfortable year-round

Wifi info

There is free Wi-Fi for your use.

The details are:

Wifi: Les Clochards de Bend

Password: welcomein

The service is provided for your enjoyment but you are responsible for safe and appropriate use and complying with all laws. If there is any loss of service please contact us.

Streaming tv

The TV is a streaming TV. Please be sure to bring any streaming device for your ease of use (Roku Stick, Amazon TV Fire Stick, etc.) You may sign into any streaming channel of your choice by using your login credentials (e.g. Netflix, HBO GO, etc.) Be sure to sign out of your account upon departure.

Local area guide

Helpful information about Bend:

Click here to visit site

South Bend Bistro is a cozy restaurant and offers a warm and inviting atmosphere with a menu featuring delicious American cuisine, including fresh seafood, steaks, and local specialties. The bistro is known for its friendly service and scenic views, making it a great spot for both casual dining and special occasions.

Wildflower Park: This scenic park offers expansive green areas, walking trails, and picturesque views, making it a perfect spot for a relaxing day outdoors. It's a great place for picnics, nature walks, or simply enjoying the beauty of Central Oregon's landscape.

Brewed Awakenings Coffee Roasters is a charming coffee shop known for its freshly roasted coffee and cozy atmosphere, it offers a variety of specialty coffee drinks, teas, and pastries. It's a great spot to enjoy a cup of coffee while relaxing or catching up with friends in the heart of Sunriver.

Sunriver Brewing Co. is a popular local brewery offering a wide selection of craft beers brewed on-site. The pub features a welcoming atmosphere, perfect for enjoying delicious food, from burgers to seasonal dishes, alongside their signature brews. It's a great spot for both locals and visitors to unwind and enjoy a fun, casual dining experience.

Alpenglow Park is a popular community park that features a spacious dog park, making it a great destination for dog owners. In addition to the dog-friendly area, the park offers playgrounds, walking trails, and sports fields, perfect for outdoor activities and family outings. With scenic views and ample space, it’s a wonderful place to relax and enjoy nature with your pets.

Local area guide

Helpful information about Oregon:

Click here to visit site

Mt. Bachelor is a prominent volcanic mountain in central Oregon, standing at 9,065 feet (2,763 meters). It is known for its diverse terrain and is a popular destination for outdoor activities like skiing, snowboarding, hiking, and mountain biking. The mountain offers breathtaking views of surrounding lakes, forests, and the Cascade Range.

Sisters to Redmond: A Day of Local Flavors: Start at Sisters Coffee Co. for coffee and pastry, then visit the Sisters Farmers Market (June–October). For lunch, try food trucks at The Barn or Sisters Meat and Smokehouse. Head to Faith, Hope & Charity Vineyards for wine with views of the Three Sisters mountains. End the day in Redmond at Wild Ride Brewing or Initiative Brewing, and consider staying at SCP Redmond Hotel with views of the Cascades from its rooftop bar.

Tumalo to La Pine: High Desert Delights: Start with a lakeside stay at The Suttle Lodge & Boathouse in Sisters, followed by a visit to Tumalo for picnic goodies from Well Rooted Farms and Schillings Garden Market. Explore Central Oregon Locavore and, if it’s Wednesday (May–October), visit the Bend Farmers Market. Stop by Wild Petal Provisions for picnic supplies and Lazy Z Ranch mead. Enjoy lunch at Dump City Dumplings or a treat at Bonta Gelato. End the day in La Pine with cider at Legend NW Cider Company or spirits at Badlands Artisan Distillery, paired with live music and food trucks.

Warm Springs to Prineville: High Desert Ranching: Start your day at Twisted Teepee on the Warm Springs Reservation with huckleberry pancakes or Indian fry bread. On summer Saturdays, visit the Madras Saturday Market and then tour New Basin Distilling Company. In Terrebonne, stop by DD Ranch for a pumpkin patch or Crescent Moon Ranch to meet alpacas. Visit Brasada Ranch for a spa, golf, or horseback riding, and dine at Wild Rye. In Prineville, pick lavender at Smiley’s Lavender Farm and shop at L & S Farm and Garden. End your day at Wine Down Ranch for a rustic stay with hiking, biking, and stargazing.

Vector Volcano Classic Arcade is a nostalgic arcade located in Bend, Oregon, offering a wide selection of classic video games. Featuring retro favorites like Pac-Man, Donkey Kong, and Space Invaders, it’s the perfect spot for those looking to relive the golden age of gaming. With its fun atmosphere and old-school arcade machines, it’s a great place to spend hours enjoying timeless games with friends and family.

Sun Mountain Fun Center is a family-friendly entertainment spot in Bend, Oregon, offering a variety of activities for all ages. From mini-golf and go-karts to bumper boats and laser tag, there’s something for everyone to enjoy. The center also features an arcade and a snack bar, making it a great place to spend a fun-filled day with friends or family.

Grant’s Getaways: High Desert Museum is a captivating museum located in Bend, Oregon, that offers visitors a chance to explore the natural and cultural history of the high desert region. Featuring live animal exhibits, interactive displays, and outdoor trails, the museum provides an educational and immersive experience for all ages. It’s a perfect destination for learning about the area's wildlife, geology, and Native American heritage.

Safety Info and Rules

We are located in a residential community and, although this is a holiday destination, it's home to many people. As such we ask that you respect their privacy and their right to a peaceful existence! Specifically, between the hours of 10pm and 8am noise should be kept to a minimum.

Breakages

We understand that sometimes accidents happen! Should you break anything please let us know immediately - if it's minor we usually won't charge. If it's a larger issue (e.g. the TV screen!) we would like to know prior to your departure to avoid any issues later. Thank you!

Smoking Policy

This is a smoke-free home, including the outside area surrounding property. No smoking of any substance including vaping.

Pets

We love animals! Be sure to declare your pet prior to arrival. This includes service animals! This property is shared with other pets as well as children and it could prove to be a safety issue if you do not declare your service animal. Pets are subject to a pet fee, which is stated in your Airbnb rules. We'll request payment prior to your arrival. Here are our house rules regarding pets:

No pets allowed on the furniture. If you choose you may bring pet blankets to allow them up for cuddles
Pets must never be left alone in the unit unattended unless crated and non-barking.
Pets must be leashed while outside of the unit and on the property
Pick up after your pet!

House rules

IMPORTANT

- No parties are allowed in this property (no exceptions).

- We'd appreciate it if you can take your shoes off when inside.

- No tampering or disabling of smoke detectors or smoking inside the home.

- Quiet hours go from 22:00 to 8:00 (10 pm - 8 am).

- If you're bringing a pet, please disclose at the time of booking. Pet fees will be requested via the booking platform prior to arrival. The pet fee is $25 per pet per day. 2 PETS PER RESERVATION MAX. Per state law, we ask you to keep your pet(s) leashed and curbed. Pets are not allowed to urinate in the building common areas. We are pet-friendly owners and ask you to use a pet blanket if allowing your pet on our furniture. Pet hair found on the furniture/bedding will incur an additional cleaning fee as invoiced by our cleaners. Pets are never to be left inside the property unattended unless crated and non-barking.

- We have provided black washcloths for makeup removal to avoid stains our white towels, so please remember to use those.

- If anything breaks, spills, or stains, let us know as soon as possible. We'll take a look and help clean up. Upon assessment, guests may be responsible for damages.

- Checkout time is strictly enforced. If you would like an early check in or late check out, you must request it through the platform and it won’t always be possible.

EXERCISE EQUIPMENT – SAFETY POLICY

The Tonal and Peloton equipment provided in the home is intended for adult use only.

Minimum age requirement: 18 years old.

Children and minors are not permitted to use or handle the equipment under any circumstances. This policy is in place to prevent injury and ensure proper use of the machines.

Guests are responsible for ensuring that all members of their party comply with this rule.

Any damage caused by improper use or unauthorized access to the equipment may result in additional charges and could impact your reservation.

Thank you for respecting the house manual and we look forward to hosting you!

Arrival and check-in

Property Adress: 17200 Glendale Rd, Bend, OR 97707, USA

Check-in time is 3PM .

Early Check-in:

Request no later than 48 hours from check-in time. Availability to accommodate depends on our housekeepers schedule. Again, we cannot assure an early arrival until you receive confirmation from us.

PLANTS

If there are plants inside your unit, and you are staying longer than 5 days, we kindly ask you to water them a bit during your stay.

Departure information

Check-out Time

Check-out time is strictly 10am on.

Late Check-out: Request no later than 24 hours from check-out time. Availability to accommodate depends on our housekeeper's schedule. We will definitely do our best to accommodate your request!

Check-out Process

Before your departure, we would appreciate if you would take care of the following:

Leave the beds unmade. No need to strip them.
Place used towels on the floor in the bathroom.
Load the dishwasher and start it.
Move all furniture and items back to original locations.
Set thermostat to 78F.
Check all windows to be sure that they are locked.
If your unit had any kind of physical key, please leave the key inside the unit

We hope you had a wonderful stay and wish you safe travels back home!

wHAT TO DO IN AN EMEREGENCY

For emergency services (ambulance, police, fire) please immediately call 911. Do not delay if you feel an emergency situation has arisen. State your location as the address on the front page of this book.

In case of a fire

Exit the property as quickly as possible
Ensure that all persons are accounted for
Dial 911
State your location

Do not attempt to re-enter the building until a Fire Officer states that it is safe to do so.

Emergency Phone Numbers

For emergency services please immediately call 911. Do not delay if you feel an emergency situation has arisen.

Thank you!

Thank you for staying with us, and we hope you enjoyed your stay. If there were any issues with your stay, please don't hesitate to tell us, as we want to ensure we can resolve them for the next guest.

We love online reviews!

HomeAway, VRBO, and Airbnb auto sends you a review request. All you need to do is click the "leave a review" button, give us a star rating, and write a sentence or two about what you liked the best during your stay.

Was it the comfy bed? The information and recommendations? Or maybe it was coffee in the kitchen?

If you are unable to leave us 5 stars, please don't hesitate to contact us first to let us know why - you are key to helping our next guests to have a wonderful time.

Thank you!

Vince & Isla

Book again!

We would love to host you again! If you'd like to discuss your next vacation/visit options please let us know.

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