How to Contact Rhino Support

Sometimes, you may encounter issues in Rhino that you can't fix on your own. Before reaching out to support, try these troubleshooting steps:

• Restart Your Computer – Many issues can be resolved with a simple restart.

• Save a Copy of Your File – Before making major changes, save a backup of your Rhino file.

• Uninstall and Reinstall Rhino – If the issue persists, try reinstalling Rhino to ensure you have a clean installation.

• Check for Updates – Make sure you are using the latest version of Rhino, as updates often fix known bugs.

If these steps don’t resolve your issue, follow this guide to contact Rhino Support effectively. Rhino Support is a free and accessible to anyone who has a Rhino License.

Step 1: Visit the Support Page

Go to the Rhino Support page to access resources, FAQs, and contact options.

Step 2: Check Existing Solutions

Before reaching out, check the McNeel Discourse Forum for existing discussions related to your issue. You may find solutions posted by other users or support staff.

Step 3: Prepare Your System Information

Rhino Support may ask for your system information to diagnose issues accurately. To obtain this:

1. Open Rhino.

2. Type SystemInfo in the command line and press Enter.

3. Wait for Rhino to generate your system details.

4. Copy the generated text and save it in a text document.

Step 4: Gather Your Rhino File (if applicable)

If your issue is related to a specific file, you may need to send it to support. Follow these best practices:

1. Save a Copy – Create a duplicate of your file to prevent accidental changes to your original.

2. Reduce File Size – If possible, delete unnecessary geometry, purge unused layers, and use the Save Small option.

3. Zip the File – Compress the file into a .zip archive to reduce size and avoid email attachment restrictions.

4. Use a File Sharing Service – If the file is too large for email, upload it to a cloud service (e.g., Google Drive, OneDrive, or WeTransfer) and share the link with support.

Step 5: Contact Rhino Support

You can contact Rhino Support through the following methods:

• Email: Send a detailed message to tech@mcneel.com with:

  • A clear description of the issue.

  • Steps to reproduce the problem.

  • Your SystemInfo text file.

  • A link to your Rhino file (if applicable).

• Phone: Find the appropriate phone number on the Support page for your region.

• Forum Post: If the issue is not urgent, consider posting on the McNeel Discourse Forum where Rhino staff and other users may assist you.

Step 6: Follow Up

If you do not receive a response within a reasonable timeframe, follow up with support by replying to your initial email or adding relevant updates to your forum post.

By providing clear information and following best practices, you can help Rhino Support assist you more effectively.

Last updated by Abigail Green - February 2025