Privacy

Privacy

At Orange Mortgage and Finance Brokers your privacy is always important to us. We comply with the National Privacy Principals as defined in the Privacy Act 1988 (Cth).

What information does Orange Mortgage and Finance Brokers hold?

We keep a record of information that identifies you, such as your name and address and other information provided by you and people nominated by you;

This personal information is collected from you for the purpose of assisting in:

We do not actively seek to collect sensitive information unless it is necessary for business purposes. If we do have to collect sensitive information, we will do so in accordance with the National Privacy Principles.

How Orange Mortgage and Finance Brokers may collect information from its website

We collect and hold information about you when you:

We also collect some statistical information about visitors, from our website (for example, the number of visitors, pages viewed, time online. Some of this statistical information is collected by using cookies, but none of the statistical information we collect allows us to identify a visitor. We use this information to evaluate our website performance and continually improve our services.

Other than statistical information, we do not collect any information about you through our website unless you provide the information to us.

How Orange Mortgage and Finance Brokers generally collects your information

Generally, we only collect personal information about you from you and only with your consent. For example, you may authorise us to collect information from a third party, like your employer to confirm your income details. We may also collect information from publicly available sources such as company registers or land title registries.

What rights does Orange Mortgage and Finance Brokers have to disclose personal information?

Usually we must get your consent before we tell anyone about you, or your credit information. You can give us your consent expressly or it may be implied by your conduct.

Sometimes the law requires us to give out information about you. For example giving your details to a court if we are ordered to do so under a subpoena.

How Orange Mortgage and Finance Brokers manages the security of your information

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

We use secure methods to destroy or de-identify any personal information as soon as the law permits, provided the information is no longer needed by us for any purpose.

Changes to our Privacy Policy

We may amend this policy from time to time. Not all changes to our privacy policy will require your consent, for example where our office security procedures are changed. We will notify you of any change to our information handling policy that requires your consent before being implemented.

What are your rights?

You need not give us any of the personal information about you or any other person which may be requested in our communications with you. However, without that information, we may not be able to assist with your request or provide you with an appropriate level of service.

Access to your information

You can request access at any time to personal information we hold about you. We will process your request within a reasonable time, usually 7 days for a straightforward request. More time may be needed, depending on the nature of the request.

There is no cost for requesting access to your information, however we may charge you reasonable out of pocket expenses for processing your request.

Sometimes we are not required to provide you with access - for example, if the law says we can deny access. If we refuse you access to your personal information, we will tell you the reason why.

Correction of information

We try to ensure that all information we hold about you which we collect, use or disclose is accurate, complete and up to date. You must promptly notify us if there are any changes to your personal information.

You may ask us at any time to correct personal information held by us about you, which you believe is incorrect or out of date. We will deal with your request within a reasonable time.

If we disagree as to the accuracy of the information, you may request that we attach a statement to that information noting that you consider it is not accurate, complete or up to date.

If there is anything you would like to discuss, please contact us

In this policy, reference to "we/us" means Orange Mortgage and Finance Brokers. If you have any questions, concerns or complaints about our privacy policy or practices or would like more information about our privacy policies or practices, please contact us on 08 6102 3490, 8am - 5pm (WST), Monday to Friday.

We will try to answer any questions you may have, correct any error on our part or resolve any complaint that you may have about our information handling practices. If we do not resolve a complaint to your satisfaction, you also have the right to complain to the Privacy Commissioner or the Credit Ombudsman Service Limited. We will provide you with their contact details if required.