Free Phone Program

SAFELINK WIRELESS®

SAFELINK WIRELESS® service is a program for Income eligible households provided by TracFone Wireless, Inc. In order to participate in the SAFELINK WIRELESS® service, persons must meet certain eligibility requirements set by each State where the service is to be provided. These requirements are based on a person’s participation in a state or Federal support programs or by meeting the Income Poverty Guidelines as defined by the U.S. Government. SAFELINK WIRELESS® service is limited to one person per household.

TracFone Wireless is America's largest "No-Contract" cellular service provider in the U.S. with over 18.8 million subscribers. TracFone Wireless is a subsidiary of América Móvil S.A.B. de C.V. ('AMX') (BMV: AMX; NYSE: AMX; Nasdaq: AMOV; LATIBEX: XAMXL), the 5th largest cell phone company in the world and the largest in all of the Americas with more than 236 million wireless subscribers. América Móvil has been named 'Technology Hot 100' company by Business Week for the past two years in a row.

TracFone Wireless’ formula for success is simple – exclusive focus on prepaid cell phones and service. Unlike most prepaid providers, TracFone Wireless does not require its customers to enter into a service contract. TracFone Wireless customers enjoy the freedom TracFone has to offer – No Bills, No Contracts, No Surprises – you are in control. Prepaid is all TracFone Wireless does and with over 18.8 million subscribers, TracFone Wireless does it better than anybody else.

TracFone Wireless believes that cell phone ownership is a right and an important tool for individual success in today's world. Everyone should have a cell phone without the need for a contract or a high credit rating. People should have the right to always know what their cell phone service will cost and no one should have to pay more than they want or can afford. TracFone Wireless believes in making the cost to own & maintain a cell phone as low as possible and TracFone Wireless never charges extra fees to activate your service.

TracFone Wireless is glad to lead the movement in the U.S. to make cell phone service available to everyone. TracFone Wireless invests hundreds of millions of dollars every year to reduce the prices of our cell phones and make them affordable for all.

Contact Information For Customer Service

SafeLink: 1-800-378-1684

TracFone: 1-800-867-7183

Net10: 1-877-836-2368

Mailing Address:

TracFone Wireless, Inc.

9700 NW 112th Avenue

Miami, FL 33178

For Customer Feedback

CustomerFeedback@tracfone.com

For Customer Escalations

CustomerEscalations@tracfone.com

Or call us at: 1-800-876-5753

For Corporate Email Communications

CorporateOffice@tracfone.com