Tough Conversations. Managing Ourselves - Supporting Others
Workshop Details
WHEN: Saturday, 26 to Sunday, 27 November 2016 (8:00am - 3:30pm)
WHERE: ISKL Ampang Campus (M255)
FEES: EARCOS Members USD50 Non EARCOS Members USD150
FOCUS: Schoolwide DEADLINE FOR CANCELLATION OF REGISTRATION: 12th NOVEMBER 2016
TRAINER: Rob Whiting REGISTRATION DEADLINE: 19th NOVEMBER 2016
Workshop Overview
This training will help you to achieve better outcomes in difficult conversations with parents, staff and students.
Learning Outcomes
- How to conduct a 'difficult' situation with dignity
- How to deal with someone becoming frustrated and how to manage their emotional distress
- How to progress a tough conversation towards a planned outcome
- Managing difficult parent behaviour. Strategies for managing yourself and them.
- How to reduce stress in confronting encounters
Key Understandings
- Why people overreact
- Self-control factors in adults and young people
- How 'frustration tolerance' develops in people
- What to tolerate: sorting-out what to let-go and what needs your attention
- What people will do if you challenge them
- A step-by-step process to address 'a problem'
- How to tame tigers - effectively dealing with difficult or confronting behaviour
- How to manage yourself in a stressful conversation
Objectives
Dealing with people requires us to be observant of other’ emotions, and our own, and the behaviors that are driven by these emotions. Holding a ‘tough conversation’ is more than just adopting apposite skills in conflict resolution. It is also about how to respond with clarity and dignity when under pressure.
This course will give participants key conflict resolution skills: how to construct a conversation, what to say at the appropriate time and reflection statements that allow the participant to maintain their focus on a desired outcome.
It will give participants a method for sorting behavior. It will enable them to remain anchored in a process that can be used in most conversations and one that is logical, easily memorized and practical.
Objectives
Dealing with people requires us to be observant of other’ emotions, and our own, and the behaviors that are driven by these emotions. Holding a ‘tough conversation’ is more than just adopting apposite skills in conflict resolution. It is also about how to respond with clarity and dignity when under pressure.
This course will give participants key conflict resolution skills: how to construct a conversation, what to say at the appropriate time and reflection statements that allow the participant to maintain their focus on a desired outcome.
It will give participants a method for sorting behavior. It will enable them to remain anchored in a process that can be used in most conversations and one that is logical, easily memorized and practical.
Outline of Instruction
Day 1:
- Personalities and personal control.
- Emotions, behavior, the human brain; what are the links?
- Bundles of Behavior. How to choose the ‘what’ and the ‘what if’ Toggling. How the brain can be trained to manage and sort behavior. Sorting behavior and practice.
- Understanding Content, Pattern, Relationships (C.P.R)
- Scripted conversations
Day 2:
- Managing ourselves when under pressure. Techniques for maintaining control of a conversation. Understanding ‘reflective’ and ‘contrast’ statements. Using ‘drop down’ menus.
- Entering a ‘third space’
- The elements of a ‘PASTA’ conversation
- Completing a ‘Tough Conversation’ script.
- Practising the elements of ‘PASTA’
Reading List
Benoliel, Michael. & Hua, Wei. Essential Managers Negotiating . Dorling Kindersley, 2015 Caspersen, Dana. Changing the Conversation. Profile Books Ltd. 2015
Fraser, Adam. The Third Space. A William Heinemann book: Random House Australia Pty Ltd, 2012 McGrath, Helen. & Edwards, Hazel. Difficult Personalities. Penguin Random House Australia. 2009
Rob Whiting
Rob Whiting is the Australian founder of Parenting Matters KL in Malaysia and is Parentshop Australia regional master trainer in South East Asia. Rob is a dynamic and engaging trainer with 33 years experience as a teacher, school administrator and parent advisor in Australia, Indonesia (Pasir Ridge International School, Kalimantan and Mt Zaggham International School in Irian Jaya) and Malaysia (International School of Kuala Lumpur). Rob is well-versed in the needs of parents, teachers, administrators and students, having delivered presentations on student learning, teacher effectiveness, stress and wellness in teachers, learning profiles, effective parenting and internet safety. After living in South East Asia for 25 years, Rob is in a unique position as an educator to help administrators and teachers in the region enhance their experiences with all whom they engage.