Chromebook Troubleshooting 

Having trouble with your Chromebook? Follow these steps!

STEP 1:  

Try troubleshooting your Chromebook issues on your own first. Mrs. Bevan created this document, Chromebook Troubleshooting, that gives you step-by-step directions to solve your Chromebook issues. 

STEP 2: 

Submit your tech issue using this Gregory Remote Learning Help Desk Google form. Between 8:00am - 3:00pm, a Gregory staff member will follow-up with you and provide support. Please note that this form is not only to request tech support, but for academic and social-emotional support, too. You can even ask a question to a staff member, if needed. 

STEP 3: 

If your Chromebook issue cannot be solved with Steps 1 or 2, parents/guardians should submit a IT Helpdesk ticket following these steps:

• • Parents, not students, should send an email to support@ipsd.org and CC esther_bevan@ipsd.org 

  • Please include the following information in the email:

    • Student first & last name

    • Student ID number

    • Gregory Middle School

    • Chromebook asset tag number (on the bottom of the device)

    • a description of the issue

      • please do not say "broken"; try to be as specific as possible

      • you can also take pictures and attach them to the email

    • You will receive a confirmation email from our IT Department.

    • Mrs. Bevan, the LMC Director, or Ms. Mayer, the building IT Specialist, will email letting families know when the replacement device will be ready for pick up.