Lumen Technologies, Incorporated
Wikipedia đ Lumen Technologies
NOTE - As of Sep 2020, CenturyLink, Incorporated has been renamed to be Lumen Technologies, Incorporated . This page will keep company starting around this rebranding, and for the time after this name change.
Lumen Technologies (formerly [CenturyLink, Incorporated]) is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services. The company is a member of the S&P 500 index and the Fortune 500.[5] Its communications services include local and long-distance voice, broadband, Multi-Protocol Label Switching (MPLS), private line (including special access), Ethernet, hosting (including cloud hosting and managed hosting), data integration, video, network, public access, Voice over Internet Protocol (VoIP), information technology, and other ancillary services.[6] Lumen also serves global enterprise customers across North America, Latin America, EMEA (Europe, Middle East, and Africa), and Asia Pacific.[7]
History
The earliest predecessor of Lumen was the Oak Ridge Telephone Company in Oak Ridge, Louisiana, which was owned by F. E. Hogan, Sr. In 1930, Hogan sold the company, with 75 paid subscribers, to William Clarke and Marie Williams, for $500. They moved the switchboard to the Williams family front parlor. In 1946, the Williams' son, Clarke McRae Williams, received ownership of the family's telephone company as a wedding gift.[8] In 1947, Clarke Williams learned the telephone company in Marion, Louisiana was for sale. With a loan from business associate Joe Sydney Carter, Clarke purchased the Marion Telephone Company and eventually made it his base of operation as he grew his company through more acquisitions. Lumen still maintains offices in the former headquarters building.[9] The company remained as a family-operated business until it became incorporated in 1968.
1967â1999 : [ See CenturyLink, Incorporated ]
2020 name change to Lumen : On September 14, 2020, CenturyLink, Inc announced they have rebranded to Lumen Technologies, Inc.[65] Effective with the opening of the trading day on Sept. 18, 2020, the company stock ticker changed from CTL to LUMN. For residents and small businesses, the CenturyLink brand will continue to be used for traditional copper-based services. Quantum Fiber branding will be used for fiber-based products and services.[66]
Products and services
Lumen's products and services focus on three segments: Enterprise Business, Small Business, and Residential.[67]
Lumen Enterprise Business provides products and services around Network, Cloud, Security, Voice, and Managed Services to enterprise customers.[68] Lumenâs Network services include SD WAN, MPLS/IPVPN, Hybrid WAN, Ethernet, Internet Access, Wavelength services, Dark Fiber, and Private Lines.[69] Lumen Cloud provides Big Data as a Service, Internet of Things (IoT), Multi-Cloud Management, Private Cloud, Public Cloud, Bare Metal, SaaS Applications, and Cloud Connect.[70] Lumen Security monitors more than a billion security events daily.[71]Services include: Cloud, Infrastructure, DDoS, Web Application, Email, and Web Security. The company also provides Analytics and Threat Management, Risk and Compliance support, and Threat Research Labs.[72] CenturyLink offers voice products ranging from traditional landlines to Unified Communications and Collaboration (UC&C) services and was recognized in 2018 by Frost & Sullivan for âgrowth excellence in VoIP access and SIP Trunkingâ.[73] Lumenâs Managed Services include Advanced Professional Services, IT consulting, and strategic partnerships.[74]
CenturyLink Small Business provides products and services around Internet, Phone, TV, and Cloud Applications.[74]
CenturyLink Residential provides Internet (including Gigabit Fiber), Voice, and TV, via partnership with DirecTV.[75] The company also offers bundling with Verizon Wireless.[76]
CenturyLink Availability Map by Zip Code
CenturyLink residential services are available in the following states:[77]
Alabama
Arizona
Arkansas
Colorado
Florida
Georgia
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Jersey
New Mexico
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
South Carolina
South Dakota
Tennessee
Texas
Utah
Virginia
Washington
Wisconsin
Wyoming
Quantum Fiber is a fiber to the premises service in the United States, providing broadband Internet to a small and very slowly growing number of locations. The service was first introduced to Omaha, Nebraska,[78] and next rolled out to Las Vegas, Nevada,[79] with plans for expansion to several other markets.[80] Unlike the company's existing high speed Internet deployments, which utilize fiber-to the node/neighborhood to increase the speed of ADSL2+ speeds up to 20/2 Mbit/s, Vectored VDSL2+ speeds up to 140/10Mbit/s, in these markets CenturyLink now installs their fiber optic cable all the way to the home or business with speeds up to 1,000 Mbit/s download and 1,000 Mbit/s upload[81] using Calix Optical Network Terminals.[82] On Feb. 2, 2014, CenturyLink announced the availability of Gigabit fiber service to multi-tenant businesses in Salt Lake City and surrounding communities.[83] On Aug. 5, 2014, CenturyLink announced the expansion of its gigabit fiber service to 16 additional markets.[84] On September 15, 2015, CenturyLink announced the expansion of its gigabit fiber service to residential and business customers in six additional states, increasing the company's service coverage to select areas of 17 states.[85]
Gigabit Fiber markets
State
Availability by City[86]
Flagstaff, Phoenix-Mesa-Scottsdale, Prescott, Safford, Sierra Vista-Douglas, Tucson, Yuma
Boulder, Colorado Springs, Denver-Aurora-Lakewood, Fort Collins, Grand Junction, Greeley, Pueblo
Arcadia, Cape Coral-Fort Myers, Clewiston, Crestview-Fort Walton Beach-Destin, Deltona-Daytona Beach-Ormond Beach, Naples-Immokalee-Marco Island, Ocala, Orlando-Kissimmee-Sanford, Punta Gorda, Sebring, Tallahassee, The Villages
Hinesville
Ames, Cedar Rapids, Davenport-Moline-Rock Island, Des Moines-West Des Moines, Dubuque, Omaha-Council Bluffs, Sioux City, Waterloo-Cedar Falls
Boise City, Burley, Hailey, Idaho Falls, Lewiston, Pocatello, Rexburg, Twin Falls
Lafayette, Ruston
Alexandria, Bemidji, Duluth, Minneapolis-St. Paul-Bloomington, Rochester, St. Cloud
Columbia, Jefferson City, Springfield, Warrensburg
Billings, Bozeman, Great Falls, Helena, Kalispell, Missoula
Grand Island, Omaha-Council Bluffs
Las Vegas-Henderson-Paradise
Albuquerque, Farmington, Las Cruces, Santa Fe
Burlington, Dunn, Durham-Chapel Hill, Elizabeth City, Fayetteville, Greensboro-High Point, Greenville, Henderson, Hickory-Lenoir-Morganton, Jacksonville, Kill Devil Hills, Morehead City, New Bern, Pinehurst-Southern Pines, Raleigh, Rocky Mount, Virginia Beach-Norfolk-Newport News, Washington, Wilson
Bismarck, Dickinson, Fargo
Mansfield, Wooster, Youngstown-Warren-Boardman
Albany, Bend-Redmond, Corvallis, Eugene, Grants Pass, Hermiston-Pendleton, Medford, Portland-Vancouver-Hillsboro, Prineville, Salem
Gettysburg, Harrisburg-Carlisle, York-Hanover
Pierre, Rapid City, Sioux Falls, Yankton
Austin-Round Rock, Dallas-Fort Worth-Arlington, Killeen-Temple, Stephenville
Cedar City, Heber, Logan, Ogden-Clearfield, Provo-Orem, Salt Lake City, St. George, Summit Park
Charlottesville
Aberdeen, Bellingham, Bremerton-Silverdale, Kennewick-Richland, Longview, Moses Lake, Olympia-Tumwater, Port Angeles, Portland-Vancouver-Hillsboro, Seattle-Tacoma-Bellevue, Spokane-Spokane Valley, Walla Walla, Yakima
Baraboo, La Crosse-Onalaska, Madison, Marinette, Milwaukee-Waukesha-West Allis, Platteville
Casper, Cheyenne, Gillette, Jackson, Laramie, Rock Springs
On May 2, 2017 CenturyLink, Inc. completed the previously announced sale of its data centers and colocation business to funds advised by BC Partners, in a consortium including Medina Capital Advisors and Longview Asset Management. The deal was worth approximately $1.86 billion with CenturyLink retaining an approximately 10% equity stake in the consortium's newly formed global secure infrastructure company, Cyxtera Technologies.[67]
Organizational structure [as of Dec 17, 2020]
CenturyLink is the second largest U.S. communications provider to global enterprise customers. CenturyLink has customers in more than 60 countries.[93]
Jeff Storey[94] - Chief Executive Officer
Shaun Andrews[95] - Executive Vice President, Product Management and Chief Marketing Officer
Richard Batelaan[96] - Executive Vice President, North American Operations
Neel Dev[97] - Executive Vice President and CFO
Andrew Dugan[98] - Chief Technology Officer
Stacey W. Goff[99] - Executive Vice President, General Counsel and Chief Administrative Officer
Fletcher Keister[100] - Chief Transformation Officer
Edward Morche[101] - President, Strategic Enterprise and Government Markets
Maxine L. Moreau[102] - President, Consumer Markets
Laurinda Pang[103] - President, International and Global Accounts Management
Scott A. Trezise[104] - Executive Vice President, Human Resources
Naming rights and sponsorships
Current[edit]
Lumen Field â Seattle, Washington (formerly Seahawks Stadium, Qwest Field, and CenturyLink Field)
Former[edit]
CenturyLink Arena Boise â Boise, Idaho (now Idaho Central Arena, formerly Bank of America Centre and Qwest Arena)
CenturyLink Center â Bossier City, Louisiana (now Brookshire Grocery Arena, formerly Bossier City Arena and CenturyTel Center)
CenturyLink Center Omaha â Omaha, Nebraska (now CHI Health Center Omaha, formerly Qwest Center Omaha)
Criticism and controversy
The Federal Communications Commission ordered CenturyLink to pay a record $16 million for failing to alert authorities of a preventable programming error that left nearly 11 million people in seven states without access to emergency services for six hours in 2014.[106][107]
In December 2018, CenturyLink faced criticism for requiring residential customers in Utah to, via DNS hijacking, view and acknowledge a notice advertising its security and parental control software, before they could connect to the internet again. The provider claimed that this was required by a recently enacted state law, which requires all ISPs to inform users that they provide "the ability to block material harmful to minors". Bill sponsor and Utah State Senate member Todd Weiler stated that the law did not require that service be disrupted until the notice is acknowledged; the law only requires that this notice be delivered in a "conspicuous" manner (such as an advertisement within a bill or invoice) and does not require disruption of service.[108]
On December 27, 2018, a ânationwide outageâ caused 9-1-1 service to be disrupted across the country. The Federal Communications Commission says it will investigate.[109][110] In some areas the outage lasted nearly twelve hours and was the third shutdown of the year following outages in April and November 2018. ATM and point of sale credit card machines were also widely affected.[111]
On August 30, 2020, CenturyLink suffered a major technical outage due to misconfiguration in one of the company's data centers. The outage impacted tech giants such as Cloudflare, Amazon, Twitter, Xbox Live and many more. Reports indicate that all services were restored by 11:12 am ET.[112][113]