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"Big Q" quality vs. "Little q" quality - see the attached pdf file below.
The Cost of Quality Concept and Superior Service.docNASA HQ Library THE COST OF QUALITY.docNon-Financial Performance Measures - What Works and What Doesn’t.docIceberg Pic.docQP 701510 Attachment 1 Cost of Quality References.docCoQ Application - Plan a Baseline Assessment of CoQ at Your Company.docCoQ Application - Prepare Management Briefing on Quality Costs Program.docCoQ Application - Identify Potential CoQ Associated with Your Project, Task, or Job.docCoQ Application - Analyzing a Company Process.docReport abuse