2024 MOBILE FRIENDLY Agenda

Monday, April 29th, 2024 - Pre-Conference Training

08:00-17:00 Pre-Conference Training - Lake Loveland A

Tuesday, April 30th, 2024 - Conference Day 1

08:00-09:50 Opening Session - High Meadows Ballroom

Welcome: Tyler March, President
Keynote Speaker: Jessica Rector

Coffee Break - Main Hallway

10:00-10:50 Breakout Sessions

School Critical Incident Profiles
Speaker: Stephanie Heaton, Loveland Emergency Communications Center
Room: Lake Loveland B

Empowering Communities: 9-1-1 Education for a Safer Tomorrow
Speaker: Ben Bills, El Paso-Teller County
Room: Lake Loveland A

Morale and Wellness Boosters: From Idea to Implementation
Speaker: Shannon Polito, Help for the Headset
Room: Carter Lake A

From Recruitment to Retention
Speaker: Roxanne Van Gundy, Lyon County Emergency Communications Center
Room: Big Thompson B

AI Tech for Non-Emergency Dispatch
Sponsor: Monica Million, Million Consulting Services
Room: Carter Lake B - Innovation Insight Room

11:00-11:50 Breakout Sessions

Progressing Professionally in 9-1-1
Speaker: Matt Harwell, Lincoln (NE) Emergency Communications Center
Room: Lake Loveland B

Routable CAD Network
Speaker: Lauren DiGiovanni, Datamark
Room: Lake Loveland A

Fostering a Revolution: The Power of Coaching, Mentoring, and Shaping Healthy Dispatch Environments
Speaker: Shannon Polito, Help for the Headset
Room: Carter Lake A

Unmask the Imposter: How to Own the Success You’ve Earned
Speaker: Andrea King-Smith, Carbyne
Room: Big Thompson B

AI Tech for Non-Emergency Dispatch
Sponsor: Monica Million, Million Consulting
Room: Carter Lake B - Innovation Insight Room

12:00-13:00 Lunch - National NENA Update - Pinyon Pine

13:00-13:50 Introduction to Prepared 911 and Their Solution
Sponsor: Monica Million, Million Consulting
Room: Carter Lake B - Innovation Insight Room

13:00-17:00 Vendor Hall - Mountain Holly/Pinyon Pine

18:00-19:30 Evening Reception - Mountain Holly/Pinyon Pine

Cocktails, Dinner, and Door Prize Giveaway
Speaker: Comedian Vinnie Montez

Wednesday, May 1st, 2024 - Conference Day 2

08:00-08:50 Breakout Sessions

Director/Manager Roundtable
Room: Aspen

How to Help When You're Hurting Too
Speaker: Sarah Allen, Aurora911
Room: Lake Loveland B

Triggers, Trauma, and Telecommunicators
Speaker: Brandi Powell, Emerge Training and Consulting
Room: Lake Loveland A

Taking Charge of Public Education
Speaker: Samantha Adams, Loveland Emergency Communications Center
Room: Carter Lake B

09:00-09:50 Breakout Sessions

Director/Manager Roundtable (Continued)
Room: Aspen

The Power of Us: Building a Working Peer Support Team
Speaker: Jessica Tresch, Denver 9-1-1
Room: Lake Loveland B

Harnessing AI for 911 PSAP Transformation
Speaker: Jeremy Banks, Carbyne
Room: Lake Loveland A

Emotional Intelligence in 911: Navigating the Frontlines with Emotional Labor Theory
Speaker: Jennifer Ryan-Schwartz, Versaterm
Room: Carter Lake B

Coffee Break - Main Hallway

10:00-10:50 Breakout Sessions

What Is Your Why?
Speaker: Jennifer Whipple, South Metro Fire Rescue
Room: Lake Loveland B

Diversity in the Communications Center
Speaker: Tony Rutledge, Pitkin County
Room: Lake Loveland A

State 911 Program Update
Speaker: Jennifer Kirkland, Colorado PUC
Room: Carter Lake B

Changed for the Better
Speaker: Matt Harwell, Lincoln NE Emergency Communications Center
Room: Carter Lake A

11:00-11:50 Breakout Sessions

Train the Trainer from the Trainee Perspective
Speaker: Chelsea Hyatt, South Metro Fire Rescue
Room: Lake Loveland B

What I Wish I Knew
Speaker: Stephanie Kerns, Aurora911
Room: Lake Loveland A

Emotional Intelligence: The Secret Ingredient to PSAP Success
Speaker: Jennifer Kirkland, Colorado PUC
Room: Carter Lake B

GIS Routing/i3 Implementation for ESInets
Speaker: Richard Johnson, Intrado
Room: Carter Lake A

How Leaders Champion Change in the PSAP
Speaker: Andrea King-Smith, Carbyne
Room: Big Thompson B

12:00-13:00 Lunch, Chapter Meeting, and National APCO Update - Mountain Holly/Pinyon Pine